Absolutely delighted with our new kitchen! Yanka (kitchen designer) was very efficient. She listened to our specific needs and guided us through every decision. She utilised every possible space and t... Se mere
Virksomheden har svaret

Unit 1, Thornliebank Industrial Estate, Spiersbridge Lane, G46 8NL Glasgow, Scotland, GB
•Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Absolutely delighted with our new kitchen! Yanka (kitchen designer) was very efficient. She listened to our specific needs and guided us through every decision. She utilised every possible space and t... Se mere
Virksomheden har svaret
Yanka was a great help in designing and advising on a new kitchen for a rental property I own that needed replaced. The process was extremely easy and stress free, and the team were great at helping a... Se mere
Virksomheden har svaret
Had a great customer service at Howdens Thornliebank. Yanka did a great job on our kitchen and utility design! She was very helpful and professional. Highly recommend this branch! 🔝
Virksomheden har svaret
Always a pleasure to deal with the guys & girls at Thornliebank. They are always trying their upmost to come up with a solution to suit my needs. The service level is simply fantastic.
Virksomheden har svaret
The UK's No. 1 Trade Kitchen Supplier.
Skrevet af virksomheden
Unit 1, Thornliebank Industrial Estate, Spiersbridge Lane, G46 8NL, Glasgow, Scotland, Storbritannien
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Always extremely helpful and nothing seems to be a problem

Besvarelse fra Howdens - Thornliebank
All the members of staff are great and really helpful

Besvarelse fra Howdens - Thornliebank
The staff in the branch is polite and great always happy to helpful

Besvarelse fra Howdens - Thornliebank
Superb service from Yanka and kept up to date with full delivery and adjustments to kitchen all round amazing service again. Thanks again

Besvarelse fra Howdens - Thornliebank
Too many issues to list!
Will not be using Howdens / recommending them to clients for any future kitchen supplies.
All issues raised were half heartedly addressed, with even replacement parts being delivered wrong / not redelivered. Have ruined any credibility with clients going forward.

Besvarelse fra Howdens - Thornliebank

Besvarelse fra Howdens - Thornliebank

Besvarelse fra Howdens - Thornliebank
Yanka was a great help in designing and advising on a new kitchen for a rental property I own that needed replaced. The process was extremely easy and stress free, and the team were great at helping along the way with any issues that arose with the kitchen got fitted.

Besvarelse fra Howdens - Thornliebank

Besvarelse fra Howdens - Thornliebank
Great service and staff are very friendly and helpful.

Besvarelse fra Howdens - Thornliebank

Besvarelse fra Howdens - Thornliebank
The staff in the Thornliebank Site were super helpful, and very knowledgable. Bob & David were first class.

Besvarelse fra Howdens - Thornliebank
Great products but more than anything great and very helpful staff. Use this branch nearly every day

Besvarelse fra Howdens - Thornliebank
Sorry I must have missed the final response. The Thornliebank branch , manager ? has never contacted me.

Besvarelse fra Howdens - Thornliebank
Had a great customer service at Howdens Thornliebank. Yanka did a great job on our kitchen and utility design! She was very helpful and professional. Highly recommend this branch! 🔝

Besvarelse fra Howdens - Thornliebank
Absolutely delighted with our new kitchen! Yanka (kitchen designer) was very efficient. She listened to our specific needs and guided us through every decision. She utilised every possible space and the result is a kitchen with maximal storage, which flows well and is a pleasure to cook in. It also looks great! Highly recommend!

Besvarelse fra Howdens - Thornliebank

Besvarelse fra Howdens - Thornliebank
This issue has been rumbling on for 2 years at the Thornliebank depot in Glasgow. It all centred around a faulty worktop which was installed in 2020 by our joiners. On reporting a fault the worktop which was at the time discontinued was replaced and installed and replaced by another joiners. Great service although slow we understood with impact on srvices coming out of the pandemic.
The same fault occurred with it raising at the edges. We reported this again but it took numerous emails and phone calls from my wife to speak to the manager. This rumbled on for months with no resolution. The joiners said it was not a fitting issue (2 different joiners installed) with same result and Howdens said the worktop is not faulty. This deadlock continued until we were finally offered the original cost of the work top back in 2020 which would not buy a new one today. We would also have to pay for the installation at an approx cost of £1200-£1500 to fix the issue of there faulty worktop.
I emailed the store manager requesting contact details of the regional manager so we could dicuss this matter and try to get a resolution. The store manager never replied to my email.
I then contact Howdens head office customer service who then spoke to the store manager and regional manager with no change in stance. The customer service team at head office were very supportive and actively wanted to get a positive outcome. Finally 2 weeks ago I was told the regional manger was going to speak with me and the case was closed. Its 2 weeks later and the regional manager has still not contacted me?
Would I use Howdens again, no. Would I put people off using them? Well I would say you will be fine unless something goes wrong.
The communication we have experienced has been between lack of respect to the customer to incompetence. Avoiding and not dealing with things has left us drained and increasingly angry.

Besvarelse fra Howdens - Thornliebank
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