It took only one phone call when my elderly frail mother had a problem with her (just) out of warranty freezer. Alex listened, was understanding and went above and beyond to resolve the problem on the... Se mere
Virksomheden har svaret

Blocks J1 & J2, Stourbridge Industrial Estate, Mill Race Lane, DY8 1JN West Midlands, Wales & West, GB
•Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
It took only one phone call when my elderly frail mother had a problem with her (just) out of warranty freezer. Alex listened, was understanding and went above and beyond to resolve the problem on the... Se mere
Virksomheden har svaret
Absolutely thrilled with world class customer service at Howdens, Stourbridge. Thanks especially to Scott for helping set up my account, keeping in contact about my order and having it exactly when... Se mere
Virksomheden har svaret
I contacted Sheila after previously being dissatisfied with a response re the quality of my Mom’s kitchens units. Sheila took the time to listen and understand what was wrong . She went to great lengt... Se mere
Virksomheden har svaret
I've used this branch to order doors over the last few months. Scott on the trade counter has been excellent. He made sure the doors were ordered in, in some cases from another branch, so there was... Se mere
Virksomheden har svaret
The UK's No. 1 Trade Kitchen Supplier.
Skrevet af virksomheden
Blocks J1 & J2, Stourbridge Industrial Estate, Mill Race Lane, DY8 1JN, West Midlands, Wales & West, Storbritannien
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Very helpful friendly staff, always try to get you the best deals.
Would recommend

Besvarelse fra Howdens - Stourbridge
Needed units to fit a fixed space made up of multiple stacked units - with doors taller than total unit sizes. Very very difficult to sort out sizes of units available to make up stack. Sizes of doors in particular styles was even more difficult to sort out.
Having done that, in going to order we discover the sizes on your sales system are always the same as the catalogue.
Arghh.

Besvarelse fra Howdens - Stourbridge

Besvarelse fra Howdens - Stourbridge

Besvarelse fra Howdens - Stourbridge
Staff very helpful with ordering our new kitchen, nothing to much trouble

Besvarelse fra Howdens - Stourbridge
Visited Howdens Stourbridge today. I was served by Jon who was extremely helpful and friendly. Nothing was too much trouble for him and I left with plenty of ideas and prices. I will definitely be returning.

Besvarelse fra Howdens - Stourbridge

Besvarelse fra Howdens - Stourbridge
I ordered my kitchen from Howdens Stourbridge, I was recommended a fitter who never even turned up, not a good start! The kitchen was delivered and once it was in the process of being fitted it became apparent that stuff was missing, damaged and some of it wasn't even my order!! Over the course of many weeks I had to go there possibly fifteen times to sort out these problems.
I spoke to the two best blokes over these visits on the front desk John and Dean, they helped me every time, they replaced damaged items, ordered missing items gave me advice etc. The thing that really impressed me was that they never doubted my word, never questioned me but instead just helped me. It would be really good if this was drawn to the attention of the store manager and he recognises how good they are with customers, for me they went above and beyond, both knowledgeable and professional and a great attitude to customers. I have given a five star review only because of these two....thank you John and Dean

Besvarelse fra Howdens - Stourbridge
We can't praise our kitchen designer/organiser enough, Faith was really thorough, helpful, professional and enthusiastic throughout the whole process, she also organised the t.v wall and utility and we are shortly going back for bedroom wardrobes and office furniture.
Very happy with the service.

Besvarelse fra Howdens - Stourbridge
Poor service, had to make numerous phone calls and personal visits to get the correct equipment required due to poor design and measurements. Dealt with at least 5 separate people in the office for my job. They tried to blame it on my fitter. Had a huge gap at the end of the units, granted they gave me a “free” panel to fill it. Plus some sink pipes worth £50 after I asked for them. Guy on the front desk was really helpful but could not do much without a mangers approval. Will not use them again

Besvarelse fra Howdens - Stourbridge
Been using howdens in Stourbridge for years great service Scott and John on the front desk are excellent always offer great advice and get everything order on time for the job to run smoothly couldn’t recommend this branch enough

Besvarelse fra Howdens - Stourbridge
Been using Howdens stourbridge for years, fantastic depot, service and experienced staff.

Besvarelse fra Howdens - Stourbridge
I've used this branch to order doors over the last few months. Scott on the trade counter has been excellent. He made sure the doors were ordered in, in some cases from another branch, so there was no delay. Top-class service; which isn't always the case on trade counters. The prices were very competitive. Will definitely use Howdens for more doors.

Besvarelse fra Howdens - Stourbridge
I contacted Sheila after previously being dissatisfied with a response re the quality of my Mom’s kitchens units. Sheila took the time to listen and understand what was wrong . She went to great lengths to resolve my complaint and I am now happy with the outcome .

Besvarelse fra Howdens - Stourbridge
This is my 3rd kitchen this year from Howdens, firstly the product is excellent but almost more importantly the customer service is exceptional from Adele in the design studio to Helen, Chloe and Scott on customer services I could not fault them. I used a fitted recommended by them this time Joe Osborne who is first rate! Will most certainly be using Howdens again in the future and would highly recommend both the product and the service.

Besvarelse fra Howdens - Stourbridge
Disaster.
Incomplete deliveries with no prior communication.
Warped doors.
Damaged cabinets.
Missing and insufficient parts
No response to put things right.

Besvarelse fra Howdens - Stourbridge
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
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Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.