Howdens - Dulwich Anmeldelser 

I purchased a kitchen from the Howdens Dulwich in September 2023 for delivery early October 2023. Dealing with this branch has been my worse retail experience ever. They did not offer me a planning meeting from the outset, which if they did may have negated some of the issues experienced.

Howdens did not order the appliance models that I requested and then denied receiving details of the model numbers. They took it upon themselves to ordered items from the brand I requested without first checking with me that the models were suitable. The models received were a lower specification and were far from acceptable. Howdens refused to offer a refund. They would not agree for the items to be returned, eventhough the appliances remained unused, and it was Howdens Dulwich that were at fault. They chose models for installing in my kitchen without first consulting me.

My trade person provided evidence that the model numbers were sent to one of the two people working there who have the same first name Tom. They conveniently hide behind having two people with the same name Tom to frustrate identifying who dealt with my mishandled requests.

Howdens Dulwich also provided a draw box that is not compatible with the drawer unit provided but insisted that the issues were the fitters fault and directing us to the user manual. I had to call a surveyor from the Sydenham branch who confirmed the drawer unit and drawer box supplied were not compatible. The surveyor said he would raise it with the manager at the Dulwich store but that was the last that I heard about this visit.
I am convinced that Tom knew that they were incompatible, as I sent him photos. He made no attempt to visit to assist in resolving the issue even though I raised it with him multiple times.

The above is not even the full details of the horrors experienced dealing with Dulwich branch. The lack of customer service received was so appalling, it is almost unbelievable. Not to mention the multiple missing parts from the first delivery.

Despite my efforts, I was unsuccessful in my numerous contact with Howdens Dulwich trying to get them to agree to a refund for the appliances and unfunctional drawers.

As a last resort I challenged the sale made with Howdens Dulwich using the Sales of Goods Act and received a chargeback from my credit card.
Howdens Dulwich had the opportunity to challenge the chargeback but knew they were at fault. I had a clear cut case of missold goods.
I understand Howdens are now trying to reclaim their loss from my trades person who is the account holder via debt collector. I know this as I was copied into an email that Rebecca Robinson, Bad Debt Litigator had sent to my trade person advising that she contacted Dulwich depot about this matter and they advise the monies is owed. They refuse to take any accountability for their errors and extremely poor customer service. I would not recommend anyone to the Dulwich Branch.

I was attended to very promptly
My request was treated in order and the attendant was very polite on every one of my visits

Thank you to Kirstie at Howdens - ever patient, and great with advice and practical solutions. All my queries were responded to swiftly and she made the whole process seamless. V happy customer!

Vinnie was so helpful and patient with us. Full of useful advice and he really knew his stuff about appliances etc. Took a lot of time with us and a great sense of pride in his work. Would recommend the Dulwich branch.

Good experience great staff
Thanks

Howden’s Dulwich is a great store to use as I have been a account holder for years and I recommend all my clients to go there as the staff are very helpful great designer called Vinni great selection of kitchens and colours and can get next day delivery on majority of kitchens.
#VERY WELL MANAGED STORE.

Always Deal with Tom at dulwich he has extensive product knowledge and always delivers first class customer service

Fantastic service, and brilliant communication. Vinny and Tom are top lads. Yard guys are always helpful. Recommend highly. Never had any problems with the Dulwich branch.

Great team of guys at Dulwich always happy to help with whatever I need stock I always available and if it’s not they get it quick would recommend anytime

Tom & The team at Dulwich Howdens have been great for me over the years. We develop property all over London but will always use Dulwich Howdens because of their good quality and better customer service. Highly recommended to all developers, Home owners and builders.

Howdens Dulwich
All round excellent service from design to delivery.
Also when I send my customers in to the branch they also say how well & polite the staff are especially Tom Spencer.

Great customers service
Been using Howdens dulwich for 10 years
Highly recommend

Howdens in dalwich.i bring my client there.kitchen cost 22000 pound .supposed to credit my account with 10%.they take money from me.put to another account.very disappointed.

Good service good price friendly and helpful staffing got the goods on time and no mistakes

Howdens team Dulwich branch very helpful indeed, nothing was too much trouble, even when my client changed their minds 3 times!
Thank you especially to Edison!

Wrong units arrived. However Laura was brilliant!

Not that good for a start . Bad customers service arrogance, she can’t deal and take the pressure from customers, and put them off to go again in that specific branch Dulwich. I’m not going to shop again .I’ve made a complain to howdens headquarters but they don’t care and don’t take serious complaints from customers. They are so cruel.