They took time and care to ensure we made the right decision on our new kitchen. Very helpful and knowledgeable staff.
Virksomheden har svaret

Unit 3, Pontygwindy Trading Estate, CF83 3HU Caerphilly, Wales, GB
•Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
They took time and care to ensure we made the right decision on our new kitchen. Very helpful and knowledgeable staff.
Virksomheden har svaret
The staff in the Caerphilly branch are very helpful and knowledgeable about all the products they sell and answer any queries promptly. The kitchens are high quality and competitively priced as are al... Se mere
Virksomheden har svaret
Have purchased several kitchens with Howdens in Caerphilly. From start to finish they were always professional. Advice and support available at all times. Every kitchen purchased was of high qua... Se mere
Virksomheden har svaret
Howden have a wide range of quality products at good prices. The team are very knowledgeable, friendly and helpful. From site visit to design and delivery it was very professional and prompt. Wou... Se mere
Virksomheden har svaret
The UK's No. 1 Trade Kitchen Supplier.
Skrevet af virksomheden
Unit 3, Pontygwindy Trading Estate, CF83 3HU, Caerphilly, Wales, Storbritannien
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Nic and Andy were very easy to work. The kitchen measurements were arranged next day, the plan immediately following that and we had delivery within a week. Great team!

Besvarelse fra Howdens - Caerphilly
The worst customer service I have ever received and their kitchens aren’t that great either. Design consultations were good, everything after that, awful. Wrong parts, broken parts and ill fitting parts. Solid surface worktops were delivered and were the wrong size. Store manager wanted nothing to do with the problems, didn’t accept responsibility and urged me to deal with solid surface team directly - despite not providing me with any contact details. They have had money that they owe me for 6 weeks and I am still awaiting a refund.

Besvarelse fra Howdens - Caerphilly

Besvarelse fra Howdens - Caerphilly
Bought a door for a customer and fitted it in and came back a week later to see the door badly warped. We contacted Howdens immediately and had to give the photos of proof which we did.
We needed a refund but they came back to us and they told us that we cant have a refund as we put the door the wrong way. This is a terrible excuse, they wasted our time and now we have to explain to customer that we are stuck with a faulty door and looks bad on us.
This is the first issue we had from Howdens and will be the last. We been a customer for years and this is how we get treated.

Besvarelse fra Howdens - Caerphilly

Besvarelse fra Howdens - Caerphilly
going to different shops to get parts for the kitchens i do not need this all the time

Besvarelse fra Howdens - Caerphilly
Fabulous staff. Fantastic quality for a great price. Extremely helpful. I love my new Kitchen and would not use any other company for future purchases. Highly recommended.

Besvarelse fra Howdens - Caerphilly
Super friendly and approachable staff who deal with the customers.
Easy transaction- delivered on time. Perfect service from Howdens Caerphilly!

Besvarelse fra Howdens - Caerphilly
Only a friendly snd very good service
Plus produce is very good

Besvarelse fra Howdens - Caerphilly
Very good products and Howdens have a niche selection of joinery products.
The reason for my negative review:
Although the product is great the customer service is appalling, I have been a fitter of Howdens kitchens for a number of years and it is rare that the order is correct or the measuring and design is correct. When a mistake is made, and an obvious one the staff take no responsibility and do not care that they have inconvenienced you. This happens too often.
We also fit other kitchens from other suppliers and they margin for error is considerately lower.
I still recommend Howdens kitchens but make customers aware of the probability of issues.
I predominantly use the Caerphilly branch of Howdens so maybe it’s not all branches but Caerphilly is certainly a problem

Besvarelse fra Howdens - Caerphilly
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.