Howdens - Blackpool Anmeldelser 97

We were visited by Rosie in August 2024, who measured up and designed a new kitchen.
We visited store to finalise the plans.
We were told that we would receive the plans once we had paid the deposit, but, to date, and despite asking multiple times, we have never received the plans.

When Rosie visited us at home she brought a business card of Daniel Smith - DGS Joinery and recommended him.

We asked Dan around and agreed a price and start date with him. Dan and his team worked hard and professionally, though Dan seemed to be mostly project managing.

The team all were dressed in Howdens branded clothing.

There were snagging issues, which we raised with Dan immediately, and there have been fitting issues causing problems. It's been difficult to get Dan back, but most issues have been resolved.

However, a major issue is that the joins in the worktops are really rough and unsightly, and this is unresolved.

This was reported to Dan straight away and he said he needed to come back with a special tool to tighten up the joins. This took him sometime to do and, after using the special tool, there was no improvement.

Dan said he would go back to Howdens as the worktops must be warped, but he never did go back to them.

After chasing Dan for some time, I visited Howdens myself at the end of January. I made it a 'friendly' visit- I wasn't rude at all. Lindy took notes and said she would come back to me.

Two weeks later I hadn't heard anything, so I sent a gentle email saying I was disappointed that they hadn't responded. I said I would find an independent fitter to come and look at the worktops.

Lindy then replied to say they would send their own independent fitter to look and he came out a few days later. He said that the worktops were warped, but thought the fitter could have done a better job.

Howdens have since responded to say their quality department will not do anything about this as the fitter should have raised an issue at the time.

Howdens say that the worktop is warped 'now', but say that's due to poor fitting. By the fitter they recommended.

The worktop is under a 1 year guarantee, but they are simply not interested as they are blaming the fitter.

So, now I am stuck between a fitter and Howdens.

My issue is that Howdens recommended this fitter specifically, even bringing his business card to my home.

The fitter that Howdens recommended and his team all wore Howdens branded workwear (though Howden's just say this is just free promotional merchandise).

It feels like I've been scammed with an offer of a guarantee that they won't honour as they are blaming the fitter.

My only option now is to find my own independent fitter and take legal advice.

It's very upsetting and frustrating and I would strongly advise anyone NOT to use Howdens and more specifically, avoid their worktops because they are absolutely awful quality.

The kitchen designer/consultant, Nathan, really knew his products. His advice was sound and the design he came up with was perfect for us, needed very few tweeks. The products came in at a very good price and everything was delivered on time.

I was very impressed with the customer service and care that Lindy and Lauren gave to us. Due to an incompetent kitchen fitter we endured endless issues. Lauren came out to our house and rectified the probelms we had. She slso went above and beyond and got us a kitchen fitter that would be able to do our kitchen to the correct standard. Both Lindy and Lauren were very knowledgeable and extremely helpful. Good these days to experience such fantastic customer care and compassion. Howdens Blackpool I would highly recommend. Helen Townsend

Lauren has provided exceptional customer service and support. I would highly recommend Howdens in Bispham.
I would definitely use Howdens again.
If all customer service was as good as Lauren’s, what a world 🌍 this would be!
Thank you for helping sort my mums kitchen!
Lou

Very helpful people at my local branch always look after me

The excelent helpful service from all the staff and a very knowledgeable obout there products are impressive at mowbray drive nothing is too much trouble or any problem they help this is my go too depot definately

Amazing service from start to finish. Wonderful design. Attentive customer support. Solved all my design requirements. Couldn't ask for more.

Very easy to arrange home visit to measure and assess our needs to design kitchen. A couple of days later design meeting , they definitely listened and designed perfect kitchen. Friendly , helpful informative couldn’t fault

Great price

Brilliant customer service From ordering to collection Everything went smoothly

Great product knowledge. Fantastic service. Nothing is to much for these guys.

Good customer service good quality product and good price.

Please be aware if your but the appliances from them, they do, not Fix them even though they state they are under a 3 year warranty.
I have been waiting 4 months now for them to repair tumble dryer.
After 8 visits it is completely dismantled and no cupboard on. There is no customer service and told by Howdens they are not able to help and just given the numbers for the engineers.
So upsetting when you save and treat yourself to a new kitchen.** please do not fall into this trap with them**
Do not buy appliances.
I have since changed this rating, thanks to the lovely Manager at Blackpool Howdens. Who has gone above and beyond to resolve my issues, and must say a big thank you to her for restoring my faith in customer service.

Quality goods and importantly the person serving (young female) could not have been more helpful. Her knowledge (although a trainee) was excellent and also advised on a new line of panelling which we have now ordered. Thank you and well done.

Looking to buy and install a kitchen and have just been at the Blackpool branch on Mowbray Drive. The session with Mark Pike was excellent with the benefit of his knowledge and experience from designing many similar installations which was offered in a very positive manner. Great design resulted and would recommend Howdens (Mark) for anyone looking for a great kitchen experience.

The doors were in stock and at the right price to fit my budget, the staff at your Blackpool branch very helpful.

The staff very friendly, and went out of their way to find the products.

Always a happy experience, the staff are always helpful and friendly.

Excellent and really happy with my purchases

Howdens of Fleetwood sold me a kitchen,from measuring, delivery,and fitting all the team where brilliant, excellent service,Dean the sales man and Nigel the fitter,were very professional through out.
Thank you.