Hovsco 

I recently bought a Hovsco e-bike and it has been a terrible experience. The bike feels cheaply built and I’ve already had multiple issues with it. When I contacted customer support, they told me to order a replacement part, but the part they recommended was completely wrong.

Their website doesn’t clearly identify parts either, it just lists confusing numbers with little information. After I received the wrong part and notified customer service, they told me I could return it, but the return shipping would cost almost as much as the part itself.

Overall, very disappointing quality and customer support. I would not recommend buying a Hovsco e-bike.

First time customer- been wanting to purchase bikes for our family of four the past year. Order process was very easy. Can’t wait to use them!

I have been searching for an e-bike that is suitable for my children as I have a special needs child that needs to be pulled in her trailer. This bike has exceeded my expectations, couldn’t be happier with my choice.

DO NOT BUY FROM THEM. Absolute trash. Bought a bike and it had clearly been used. Box was torn and packaging was used. The bike breaks were kinked as well. Support has been an absolute nightmare. They aren't willing to do anything for me. DO NOT BUY

I ordered a Hovcart for the wife, ordering was easy and delivery timely. Assembly was pretty stright forward and not difficult! Everything seem to be working as it should but haven't had it long enough to be able to give a full knowledgeable assessment. With that being said, the wife is happy with it so far so that's a plus! Only issue I've had so far is with the promised gift for doing their survey. Email back and forth several time with no resolution when I decided it probably isn't worth the time or effort.

My daughter really likes her electric scooter. It's the best way for me to get her outside and off her devices. Lol! The scooter gets to going pretty fast, but it seems to be pretty high quality. She's had a few wipe outs, but the scooter is still in great shape.

I purchased the HOVSCO HovBeta bike about a month ago and it is amazing. It’s smooth, fast and a bike you would want to have. The folding of the bike was a great idea and was a selling point for me. My wife loves it and I just ordered one for her Mother’s Day gift.

Very good bike and excellent customer service.

Hovsco has a awesome customer service.I was able to get all problems resolved in a timely manner

I purchased a bike from Hovsco direct website and was very excited. Unfortunately when it arrived it was broken. They told me to package it up without having to worry if it was well packaged and send it back for a full refund. I was able to hear back from them by email pretty quickly. They offered a few deals which I declined then they promptly sent me a return label no questions asked. I returned the bike and got a full refund, it did take quite a while to get the refund about 2-3 weeks. They were very apologetic for it being broken.

After ordering one of these Hovsco Bikes for my wife to haul our son around, we quickly all fell in love it. Therefore I ordered myself one. I ordered a bike during a promotional deal and accidentally didn’t click the right button to except the promotional deal nor did I add a discount code. Thankfully after me reaching out to the Hovsco team they took care of my mistakes with no questions asked! Great company, and sick easy to use bikes! Thanks!

Happy with my purchase on the Hovsco bike.

Warranty Issues. Bike stop working after 15 minutes. Took it to a bike shop and was told, they would honor the warrant. The shop said it needed a new motor. They said the motor was ordered. After a couple of months. The bike shop said, The shipping company was the issue. The company, GoFo failed to deliver and was going to destroy the motor. The shop odered another one from Hovsco. Hovsco frused to replace it.

HORRIBLE PRODUCT - DO NOT BUY THIS SCOOTER AND DO NOT BUY FROM THIS COMPANY

THIS COMPANY REFUSED TO GIVE ME A REFUND EVEN AFTER I SHARED MY BAD EXPERIENCE WITH THIS SCOOTER. THEY ARE VERY UNPROFESSIONAL, VERY DISHONEST, AND THEY TRY TO FORCE PEOPLE TO KEEP THEIR PRODUCT. I HAD TO FIGHT FOR OVER 2 MONTHS JUST TO GET MY REFUND. THIS IS A HORRIBLE AND VERY UNPROFESSIONAL COMPANY. I WILL NEVER BUY FROM THEM AGAIN. AND I WARN OTHERS FROM BUYING FROM THEM. READ ABOUT MY EXPERIENCE WITH THIS COMPANY BELOW. THIS COMPANY DID EVERYTHING TO TRY TO KEEP MY MONEY EVEN AFTER I RETURNED THEIR ITEM IN PERFECT SHAPE LIKE I RECIEVED IT. THE ITEM WAS DEFECTVE. IT WAS A ELECTRIC SCOOTER. DO NOT BUY IT.
ORDER #5986--PLEASE START THE RETURN PROCESS IMMEDIATELY- I HAVE BEEN WAITING A VERY LONG TIME SINCE 11-14-2025.

PLEASE START THE RETURN PROCESS. I HAVE BEEN WAITING A VERY LONG TIME SINCE 11-14-2025. I HAVE SENT THIS MESSAGE OVER 15 TIMES SINCE 11-14-2025. I HAVE reviewed your return/exchange policy to see whether my order is still within the eligible period. MY ORDER IS ELEGIBLE FOR A RETURN AND A FULL REFUND! Furthermore, the battery was fully charged, I only weigh 175 lbs, and it would NOT MOVE in low, and it WOULD NOT go up slight hills, it WOULD NOT CLIMB some slight inclines, and the range is only 14 miles maximum. It would not do as advertised.
Therefore, please START THE RETURN PROCESS AND SEND ME A RETURN LABEL BECAUSE OF THE FOLLOWING REASONS BELOW AS STATED BEFORE. SO PLEASE PROCESS A REFUND IMMEDIATELY SO I CAN PURSUE THE PURCHASE OF A "DIFFERENT SCOOTER" THAT CAN SERVE MY NEEDS. YOUR SCOOTER IS USELESS TO ME.

17 VIDEOS AND 22 PICTURES ARE ATTACHED TO PROVE MY STATEMENTS.

FALSE ADVERTSING - PLEASE START THE RETURN PROCESS IMMEDIATELY

I recieved this scooter on 11-13-2025. I STARTED requesting a REFUND AND A return on 11-14-2025.
This scooter's advertising is FALSE, INACCURATE, and the scooter does not do what the description says it does.
1. After a full charge, the scooter WOULD NOT MOVE with me on it in Low gear. It will not move in L (low) with me sitting on it. VIDEOS ATTACHED.
2. After a full charge, this scooter WOULD NOT climb very simple slight hills. I would have to walk the scooter up slight hills. Then it would operate going down hill. This scooter does not do what the advertising shows.
3. After a full charge, this scooter would only range 14 miles. I had to walk the scooter after 14 miles. The range of 35 miles is FALSE ADVERTISING.
4. Some descriptions says it has a 500w motor, which is untrue or very questionable. Some descriptions say it has a 350w motor.
5. This scooter is very weak and does not have the power to do what the description says it does. I am VERY VERY VERY dissatisfied with this scooter and I hate I wasted my time BUYING IT UNDER FALSE ADVERSTISEMENT. IT WAS A UTTER WASTE OF MY TIME.

17 VIDEOS AND 22 PICTURES ARE ATTACHED TO PROVE MY STATEMENTS.

I bought this scooter based on it's advertisement. But, the advertisement was FALSE for the reasons stated above. PLEASE PROCESS A FULL REFUND SO I CAN RETURN THIS SCOOTER IMMEDIATELY. This scooter is NO USE to me because it does not do what the adverstisement said it would.

PLEASE PROCESS THE FULL REFUND IMMEDIATELY BECAUSE THIS SCOOTER IS OF NO USE TO ME.
Dr. Zeke

HovBeta folds for easy portability and shortage, making it perfect for camping.

The bike arrived in perfect shape, incredibly well packaged and relatively easy to assemble. Reclassing to 3 is easy task - YT vids - and support from company is quick and detailed. My 15 yr old loves it!

Package came on time, when I opened had a broken part. With one email the part was sent and the assembly continued. Impressed by the product, the company and the coverage. How often does that happen. Going to have years of fun and fitness!!!’

I recently purchased the HOVSCO HOVCART eBike, along with the children’s seat and the interchangeable rear basket, and I honestly couldn’t be happier with the experience so far.

The ability to switch between the kids’ seat and the rear basket is incredibly convenient. It makes the bike super versatile—perfect for family rides one day and errands the next. My 4-year-old daughter absolutely loves riding on the back. The children’s seat is very well built, feels extremely safe, and keeps her comfortable the entire ride, which gives me great peace of mind.

The battery life has exceeded my expectations by a lot. We’ve gone on many rides now, including longer rides lasting hours at a time, and the battery just keeps going. The brakes are very responsive and give the bike a solid, confident feel while riding.

Assembly was straightforward, with clear directions that made the process easy. On top of that, the customer service from HOVSCO has been absolutely top-notch. I’ve asked them plenty of questions (probably more than most!), and every time they’ve been quick to respond, friendly, and extremely knowledgeable about their product. It’s rare to find customer service this good.

Overall, I’ve had nothing but an amazing and positive experience with both the bike and the company. I highly recommend HOVSCO and the HOVCART to anyone considering an eBike—especially families. We’re all really looking forward to many more adventures on our new bike!