Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Absolutely disgusting customer service! Had a bed delivered which had missing parts so we can't even use it...'Lucy' rarely responds to emails and when she does it's false promises and useless advise. This was bought through Wowcher who are also very unhelpful. Do not use!!!
Ordered a bed through Wowcher - it looks nothing like the picture it has staples poking out of it on the inside (this is a toddler bed) the colour is entirely different to what I ordered and the bed is nothing like they’ve advertised it is of such poor quality and the description does not match what has arrived! They refuse to collect the bed and refund because I signed for the delivery, the delivery driver despite me being heavily pregnant dumped the bed and individual slats in my hallway and handed me a clipboard I was unable to communicate with him because he was on his Bluetooth headset and unable to communicate in English so I was unable to address this at the time. Since then they’ve ignored emails and told me to WhatsApp which they’ve also ignored - Wowcher have attempted to intervene but the seller is refusing to cooperate- I have now reported them to trading standards along with Lucy who refuses to understand basic customer rights!
Misleading Advertising through Wowcher.
Cheap materials throughout. The mattress is an absolute joke and completely unsuitable for use.
The product delivered is not what was advertised online. What I ordered and what was delivered are two completely different things in terms of quality and finish.
The return process has also been very poor. I am still waiting for a refund since 28 April 2026, despite being told there is a 14-day return policy. This has not been honoured properly.
Instead of offering a straightforward refund, I was told by “Adam” that they only replace items and do not issue refunds, which is not what was advertised or agreed.
Overall, the communication has been poor, the product quality is misleading, and the resolution process has been extremely frustrating. Based on my experience, I would not recommend this company.
Shocking quality of divan bed and mattress, misleading advertising through Wowcher. Awful customer service and refusal to comply with legislation for consumer rights. Do not use this company.
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.
