Horizon Vehicle Management Anmeldelser 63

I thought this company were acting on behalf of my insurance company. And only found out it wasn't offered through them when i contacted my real insurance company to complain and they didn't know i had been involved in an accident. Never got the full amount offered and told the case is closed. looks like i will have to use Admiral legal Assist who tell me i'm not the only one.

I was unlucky enough to be lured into using this service under false pretenses in what has been a long and very stressful 19 months. I decided I had little choice but to take court action against them and am pleased to say that the court found in my favour. They are dishonest to say the least and didn't even give me the courtesy of having my day in court with them. I'm pleased to say they have now paid up in full and that I no longer have to have any dealings with them. Avoid, avoid, avoid at all costs! If you find yourself in a similar situation to me, take them to court. I did and WON!!

*Edit in response to HVM*

I find your response to be both laughable and insulting.

Of course you didn't admit liability, hence me taking court action. The court found YOU liable! You did not choose to fully reimburse me, they ordered you to do so!

And as for me not contacting you, perhaps check your records before lying on a review platform.

Good riddance!

I have a current case going with this horizon I also googled my insurer and apparently I clicked on a spoof advert my accident was on the 2nd April 2021 liability was accepted by the 3rd party and payment was raised by the 3rd party on the 30th June 2021 yet I am still waiting for the money to clear in there bank but as far as I am aware it only takes 5-7 working days for payments to clear I have rang up a number of times and so has my wife and we keep getting palmed off with waiting for the payment to clear so can customer services either tell me why my payment is taking so long as one of these comments the girl had a crash then a month later gets paid out are they real people making the positive comments or the staff of horizon ?
Just a update my wife has just been on the phone to horizon and apparently the third party insurance paid the pay out into the wrong account wich is also a sister company for horizon now they have said it will take another 5-10 days to clear in there bank then a further 5-10 days to clear in my bank is this the correct procedure??

Update 31/09/21
horizon have told trust pilot they haven’t dealt with me so I had to email trust pilot the emails from horizon to myself to prove they have dealt with my case and now they say on here they can’t find my case ok horizon
Pf59vay is the car registration hope to hear from you soon

Further update 27/09/2021
I have had staff from horizon ring me and harass me about my comment on trust pilot basically asking me to change it
I told them I will not be changing it as everyone needs to know about this bad company they told trust pilot they didn’t have any dealings with myself so I had to prove I was telling the truth and sent them screen shots on the phone calls and emails of the conversations and also a screen shot of my bank to prove they paid me
So if a company is so good and legit why would it need to do things like this ???
I have proof off trust pilot themselves if needed so how can you explain this horizon????

Again yes the lady on the phone asked me about the review and was I sure I wanted to keep the review that way it was so to me that’s her trying to persuade me to change my review

I was in a head on car collision 9th may 2021 from someone who was I legally driving hit me the accident wasn’t my fault and I was passed to this team what was a stressful and upsetting time but From start to finish the team at horizon have been amazing from answering all my questions to anything I’m concerned about or just general advice anytime of day all friendly professional and lovely thank-you all so much I had a hire vehicle of horizon in-till I got one through the at fault insurance company they dropped it off picked it up was absolutely 5* service for me and they helped with my car accident and making sure everything went smoothly as it could and I got my payment smoothly from the at fault insurance

Absolutely shocking experience. Car has been left on my driveway for a week now - not road worthy due to an accident, and this company has been slow to do anything. Avoid Avoid Avoid. Terrible Service.

Appalling customer service and communication. They are dishonest and their lack of action or due process is costing me money and time. Don't use them if you can avoid it. I will be lodging a complaint with the Financial Ombudsman as their conduct is well below the required standards.

Charlotte Clifton from HVN went above and beyond to get my claim settled. She was friendly, courteous and relentless in helping me - a total pleasure to deal with. I'm one very happy customer.

Awful, refusing to pay out and claiming it has been passed to another insurer to deal with. No, it hasn't. Waiting 5 minutes to talk to someone who clearly is just blagging they don't need to pay out. Absolutely wrong.

From the moment my accident happened, this company were really helpful. There were issues with the first company that I was supposed to get a hire car from, they quickly sorted it. Every team member I spoke to were really helpful and answered all my questions (this is the first claim I’ve had to make and everyone really put me at ease).

Less than 30 days later, I have my car back and the case is resolved.

My car accident happened 31st December last year and still don't have my car back.... absolutely disgusting it's taken this long.....

Couldn't ask anymore of horizon. From them contacting me within half an hour of my car being. To claim being sorted out. They have been honest and upfront straight from the start. Have been a real pleasure to deal with.

We were upset over requiring a hire car but we cannot complain over the service we received.
Thank you for making such an upsetting time so much smoother.

I was involved in a car accident last year and was introduced to HVM. they were superb, especially ALEXIS SPILLANE who was amazing and very helpful. She was always updating me with the progress of my case even during the weekend. Alexis has the best way of calming customers even in a distressing moment. I hope she will be promoted to a higher position soon.

So far horizon vehicle management have been a great help I will be posting Another review when everything is sorted.
Many thanks horizon.

Avoid any dealings with this company at all cost!! I have been phoning them every day for the past three weeks and nobody getting back to me for update on my car that is waiting to be scrapped and for me to be paid out.Customer service is useless.Eventually the deputy manager called Jebron rang me and to describe him as rude,arrogant and no help whatsoever is understatement.Still no further ahead after accident on 24 th December and doesn’t look like I will be getting paid out anytime soon.

My vehicle was damaged in an incident on 4/12/2020 that was not my fault. Having reported it to my insurance company 1st Direct, i was then contacted by Horizon who said they were dealing with the case, and then AX who dealt with the courtesy car. I always thought an insurance company dealt with everything, and not that that I'd have to deal with 3 different companies?
Since then my vehicle has been moved to a facility in Sandy, Beds, (i was not informed of this), I was initially informed it would be written off - it is 2002 reg, but only needs a new door - but i'm still waiting for an engineer's assessment.
Everytime i have contacted Horizon for information, (assuming i can get through that is ! ), i spoken to a different person everytime who either doesn't know what's going on, can't access the information for some reason, or transfers me to someone else who doesn't know either !
On Friday i received a box containing a few items from my car. When i spoke to Horizon i was informed it was the contents of my car ( far from all the contents), no one could tell me where the rest of the contents were, the status of my car - if it had a safeguarding note on it, or it had been salvaged or auctioned. And despite passing messages on nothing was followed up.
Today I phoned Co parts myself, and in 10 mins a very helpful girl gave me all the information i wanted.
Am very unhappy with the service provided by Horizon so far.
15/1/21 - all my personal possessions that were in my car have disappeared, and no one will take responsibility, or can tell me what has happened to them. An engineer has finally decided my vehicle is a driveable write off, and I have been offered £26 as payment. But I am expected to pay £300 in fees. Unbelievable !!!!

Horizon Vehicle "Management" - I'll address each of your responses point by point, it's important that people are aware of what sort of company Horizon Vehicle "Management" really are. If you allow yourself to be reviewed, then you must take the good with the bad, and I can see on Trust Pilot alone there is a lot of bad.

"My vehicle was disposed of with my consent" - yes I allowed my vehicle to be taken away, and yes I was informed that my vehicle was a total loss. That being said, I allowed my vehicle to be taken away on the premise that I would be paid out for the pre accident value of it. Here we are, on 27/12/2020, I have still NOT been paid out for the accident which I repeat happened on 01/03/2020. I was told my vehicle was a total loss, however, I've never been provided with any evidence of how this decision was made. Furthermore, even though the vehicle was taken from me, it's still MY vehicle. I have not signed any paperwork to sign it over to someone else, the logbook is still in my name, therefore, how on earth does someone else now have possession of my vehicle!?

"I can see from our file notes one of our claims managers has been in regular contact" - this is just an outright lie. I have had to chase contact with HVM throughout the entirety of this claim process, and the last contact I had was on 27/08/2020 from JA (who I can see someone else has also name checked as being utterly useless), telling me that I should email a complaint to the email address (new.claims something or other) I stated in my first review. It's only now that the Financial Ombudsman are involved that RK (Claims and Quality Assurance Manager) got in contact with me on 27/11/2020. Just to confirm, I have seen the email and I have responded to Rachel. However, I do not think an offer on 24/12/2020 for an accident that happened on 01/03/2020 should be deemed as an "outstanding job", perhaps as an organisation you need to set the bar higher.

"No fault of ours" - Again, I dispute this. I have contacted the third party insurance company many times, and everytime they have told me they have been waiting on documentation from HVM. Furthermore, if RK was able to get an offer from the third party within a month of taking on my claim, why weren't your other claims handlers (e.g. JA) able to achieve this in 8-9 months? Perhaps your other staff need to be trained to the same competency as Rachel - just a thought.

Your final paragraph - the incompetency is clear for everyone to see, you can mention recorded phone calls as many times as you like, however, the fact remains that in 9ish months you still haven't achieved your objective, which is to secure me a suitable payout on my vehicle. Please see my other reviews and emails which provide further detail of HMV's incompetency. With regards to the other words used to describe HVM, my vehicle is now in possession of someone else, how else would you describe someone taking possession of something that doesn't belong to them? I can see that this terminology has also been used in other reviews of HVM.

Quite frankly, it's insulting, yet laughable at the same time, that an organisation who is supposed to provide a customer service can attempt to defend what is so clearly a complete mess, let alone claim to have done an "outstanding job"!!!!

I thought this company were acting on behalf of my insurance company but it turned out they are a third party company & never made it clear who they were. I
Had a no fault accident in January & as of now I am still awaiting part of my claim for my vehicle that was written off. I was given false information on several occasions & they even closed my claim at one stage saying I had received the money when it was very clear that I had not. Jevon Alexis is indeed someone not to be trusted telling different story after different story!!
I have had to contact the 3rd party insurance myself as HVM cannot be trusted to deal with the claim competently & truthfully
I would not recommend this company to anyone & avoid them they are the worst company I have ever dealt with.
02/07/2021
The reply saying they have been trying to contact me is yet again not true. Please do contact me I would love to hear what you have to say!!

Very professional and proactive. My claim was processed very smoothly and quick.