Homing Anmeldelser 

DO NOT BOOK – Unauthorized off-platform charges and refused refund.We booked the "Lagos Prestige with Pool" property through the agency Homing via Booking.com on July 6, with an explicit free cancellation policy valid well into August. Despite this, Homing directly charged our credit card $300 USD off-platform the very next day (July 7), which was not made transparent during our booking process.We cancelled the reservation well within the free cancellation window on July 14. It has now been over a month (as of August 15), and we have received absolutely zero refund from the agency.Beware: Homing completely ignores all direct messages regarding refunds. Even the Booking.com support team has confirmed to us that they are unable to get any response or communication from this property management company. Due to their complete lack of professionalism and refusal to return our money, we have been forced to file a formal fraud dispute with our credit card company. Avoid this property management group.

Booked through booking.com. cancelled for free, no refund. Eventually got my money back from booking.com after numerous emails and phone calls and document verifications. Only received money I believe when I threatened never to use booking.com again. Why they have homing on their books I dont know!!

Not even 1 star is worth this company!

We rented through airbnb to the Algarve. Upon arriving at the house, another family was checking in. Our reservation was "canceled" at the time we were there! 6 adults, 3 children counting one of 2 years old! They didn't answer our calls, they played for airbnb support.

They didn't say a word back, not even an apology!

I work in the area and I'm shocked how they may still be operating!

Booked an apartment stay on 21 Dec 25. Had to cancel because of personal circumstances. Cancelled my booking and got my cancellation email saying that I would be refunded my deposit within 30 days.
7 months later I still havent recieved my deposit of 433euros back to my account.
I contacted them at least 40 times at this stage through phone, email, whatsapp and just cannot get my deposit back. The phone number that was answered at some stage just rings out now. I contacted head office in Lisbon which said nothing to do with them and to contact the office in Vilamoura. Bottom line is once they take your money and you cancel you just CANNOT get your money back.
I am now thinking it is a SCAM. Contacted booking.com but they don't want anything to do with this query despite the fact that they are still promoting and taking bookings for their properties.
I also see here in reviews that I am not the only one with this complaint.
Bottom line is....... do not book with this company HOMING VILAMOURA!!!!

My stay at the Lisbon Premium Loft by Homing was a study in contrasts. I must admit, I was quite anxious after reading some rather alarming reviews prior to my arrival, but the apartment itself is truly upscale and beautifully modern.

We arrived in the middle of the night and were greeted by Francesco. While the service from both Francesco and David was top-notch, the process could be smoother; we were charged a 30 EUR fee for the late check-in. In an ideal world, accommodations like this would offer a more flexible or automated check-in process, but that was not our experience here.

The main area for improvement lies in the management's operational processes. Because the company acts as an intermediary, renting units from owners to sublet for short-term stays, there is a clear disconnect when it comes to maintenance. For instance, the dishwasher was broken, and David explained that only the owner could authorize repairs, highlighting the separation of liability. Similarly, when I needed a garage remote, David had to go to their warehouse to track one down. It highlights a slight breakdown in efficiency.

Ultimately, I enjoyed the high quality of the unit itself. While the management could certainly benefit from more streamlined operations to provide better value, I would consider staying here again if the price were right. With a bit more organization, this could be a truly premium experience.

Watch out for hidden fees! I booked this apartment through Booking with a 'free cancellation' policy. However, 3 months before my arrival, they charged me a partial payment of €130 without any prior notice or transparent information. When I complained, they told me that if I cancel, it will take a month to refund my own money. Terrible management and a complete lack of honesty regarding cancellation policies."

We stayed in a property in Faro. The apartment itself was nice and in a good location but our experience after checkout completely overshadowed the stay itself.

We accidentally left three coats in the apartment wardrobe and reported this almost immediately, including the exact location where the items had been left. Despite this, we were repeatedly told that “nothing was found”. I also noticed that they their terms updated from "We will not post items left in the accommodation" to "We are not responsible for objects left in the accommodation" immediately after my communication with them.

What followed was weeks of extremely poor communication, dismissive responses, and eventually complete silence from the property management company. A formal police report was filed in Portugal and the issue was escalated through Booking.com, yet meaningful engagement from the accommodation never came.

Mistakes happen — guests occasionally leave items behind. The real issue here was the handling of the situation afterwards. There appeared to be little interest in properly investigating the matter, checking with housekeeping staff, or providing any meaningful customer service once the stay had ended.

It is a shame, because the apartment itself was nice. However, based on the management and aftercare experience alone, I would not feel comfortable staying with this property group again.

I can see that I'm not the only one who hasn't had a good experience with Homing and they seem to have a very bad reputation. I wish I had known sooner.

Homing is a fraud. I write this with a full responsibility. The day after booking, six month before my arrival date, Homing charged me a deposit of half of the total amount. Five month later, the final payment was collected. The very next day after it Homing informed me via Booking.com that the reservation could not be fulfilled due to overbooking. I emphasize that the reservation was made six months in advance. I have a big problem with refunds. Because Homing’s customers are mostly not from Portugal it is harder for them to assert their rights and therefore Homing feels completely unpunished. In my case bank’s chargeback service , designed to bank fraud related to Visa payments worked. I warm against this Homing company.

SON UNOS ESTAFADORES EN TODA REGLA! NO RESERVEN! SE HAN QUEDADO CON MI RESERVA Y DESPUÉS DE CANCELAR AL DIA SIGUIENTE YA NO ME HAN DEVUELTO NADA DESPUES DE 30 DÍAS

Homing cancelled our apartment holiday and we have really struggled getting our refund for full amount €1.350 we rang booking .com who at first refused to help and said it wasn’t their problem eventually after months of emails and messages to the owner and he then ignored any more calls so booking .com helped and refunded us I do hope they have got the full amount back but do not use this company they break the trust between agent and client.

❗️❗️❗️BEWARE!!! Homing shows nice listings on their website, but Canceling/Changing a booking is practically impossible! No usable self-service option, only email - and NO response! My prepayment wasn’t refunded; I had to escalate via a formal, extended card dispute. This experience felt like a SCAM, extremely stressful. AVOID❗️❗️❗️

This company should not be allowed on booking.com. Same issue as many other people on here. They take your money and cancel last minute. I received a refund pretty fast, but I didn't get the full amount back and they still owe me about £80. Booking.com haven't been much help either, with broken promise after broken promise.

I rented a place that was freezing cold. No heating whatsoever.. My boy actually got sick on the first night...
When I asked for help or any form of support they treated me like shit and kept replying how there was no heating mentioned in the advertisement. That it was my own fault and that i wasn't allowed to use the fireplace which had clearly been used before.
No acknowledgement whatsoever.

When you rent a place, it is a safe assumption that it can be agreeable there, right? Like water being available, or electricity...
If they had mentioned clearly something like "please be aware that there is no heating possible in any form, renting this appartment in winter time is at your own risk" i could have made an informed choice not to do it.
But the way they replied to me again and again pissed me off so badly!

I really don't understand how Booking.com is even affiliated with this company!

This appears to be their business model: they collect payment upfront and then create unnecessary obstacles for refunds. If you persist, you may eventually get your own money back — otherwise they keep it. Their real profit comes from customers who give up or don’t notice the unauthorized charges after cancellation. That’s where they make their money.

What’s even more troubling is that customers receive no compensation for the stress and effort required to reclaim what was rightfully theirs. Platforms like Booking.com should take strong action against companies that engage in such practices. Associating with them not only harms customers but also damages the credibility and trustworthiness of the booking platforms themselves.

[For my case they have cancelled my reservation at the last moment and still took money from my bank.]

No communication response without repeated reminder. Take money as deposit immediately and then fail or make long delays in refunding after cancelling , often well over 45days and then only act after threats or disputes procedure.

I had a very disappointing experience regarding a cancelled reservation and refund process.

The booking was cancelled well within the free cancellation period. The payment was made in advance, however, despite more than 30 days having passed since the cancellation (which is the stated refund deadline according to the Terms & Conditions), the refund has still not been processed.

I have contacted the property and provided proof of payment, but the issue remains unresolved. A refund of €407.64 is still outstanding, with no clear timeline or proactive communication.

Delays of this length are unacceptable, especially when the cancellation was made correctly and on time. I would advise future guests to be cautious when paying in advance and to closely monitor refunds.

They don't return money when cancelled for free. Do not book anything with Homing regardless of the platform. I've used booking.com with free cancellation option and still struggling to get back my advance payment. Luckily for me it wasn't much, but still very unpleasant experience (waiting for more than 30 days now for the refund).

Terrible management, no communication. They don't answer calls. We tried calling all the phone numbers they provided and none were answered. We also tried sending messages via WhatsApp and email, received an automated reply and they never responded. At the time of booking, they send many messages with different addresses regarding key collection, the customer has to guess where to go because they don't answer calls or messages. Worst experience ever with accommodation bookings.

I am still waiting for my deposit of over €1200 to be paid back 5 weeks after cancelling a villa holiday. I cancelled the villa due to poor reviews stating cockroaches in the bathroom etc. I have made numerous phone calls to Homing with no result. Booking.com have also contacted them.
This is a rip off company- do not use!!!

If I could give this whole experience a 0 I would. House was filthy and outdated, staff at Homing who run it are rude and extremely unhelpful. Pool was never cleaned since we arrived we ask everyday for someone to come and the guy argued with me that the pool was in fact clean, when I was saying it was not! He would not listen to me nor send anyone out to clean it so the whole time we was there we could not use the pool. The house was dirty inside, ants outside, l'd be very upset if I trusted these people to rent my house. 0/10