HomeSwapper Anmeldelser 

Appalling and frustrating experience for 5 months I’ve emailed about not gaining access to my account. I reset my password and still won’t allow me access. I reset again and doesn’t allow me. I reset again and doesn’t recognise my details. 5 months of email and never had a response. I need access!

This is the message I get: Password reset unsuccessful

The token has been either used or expired, please follow the link to reset the password

I not got nothing saved password wise and outlook is not issue. I have received emails from you before and now not.

I need access! Help!

The Homeswapper website is useless it doesn't work properly. When I messaged them about this they slyly blocked me from getting any notifications or messages. So not only is HS technology rubbish but they are very unprofessional and untrustworthy.

I would give 0 stars if I could. I am beyond frustrated with HomeSwapper. I tried to subscribe to a 3-month membership using the PayPal eCheque option provided directly on their website. Even after the payment cleared (which took 6 working days), I was still locked out of my account.
Getting hold of anyone is a nightmare. I tried three different methods: their contact email via PayPal, the customer service email on their website, and their online contact form. It took 5 working days just to get a single reply. After weeks of "back and forth"—with every single response from them taking another 5 working days—I was told they don't actually accept PayPal eCheques. Why is it an option on your website if you don't accept it?
Customer service is absolutely useless and incredibly slow. I’ve had to open a refund dispute through PayPal just to get my money back. As of right now, they effectively have NO WORKING PAYMENT options and zero urgency to help customers. Save your sanity and look elsewhere.

I think there are very few genuine people on there perhaps wanting larger homes, and this is the only way this might happen. However most of the people on there are time wasters, very rude about the area you might live in and just nosy. If they want parking spaces, and a luxury home, work and pay private. I have had two swaps via this site, and have come to realise there is a reason they want to move …. Neighbours from hell each time. Don’t forget you might be dragged into a multi swap in a completely different county? Baffled?

Simple and effective

A good site to use if you are looking to move. However, you do get alot of time wasters on there which is not in the control of the Homeswopper Team

I'd give it zero star if i had the choice. I Paid a 3 months membership weeks ago and still can't get access to my account or read/ reply.
Ten (ish) complaints but got nothing .
GUTTED.

I been like a lot of people on Homeswapper, trying to move into a bigger home for years, so far its been a nightmare. Trying to move, they say they have new matches. But I and probably many others have found you will find you none of them what your area. Its so annoying, and also noticed people can be really fussy, you show them what they are looking for and they still turned you down. Or you have the ones who are just looking. And there are ones who don't answer you back. Me personally think if you just looking, then why are you on here. Doesn't how many people are interested in their properties, no one will be good enough. This is are only chance to be rehoused, we can't afford to go private, as for our councils and housing associations have no intentions in helping the British people, they more have intentions in helping the none British people, which is a disgrace. We were here before them. I haven't sitting in my own front room in amost 7 years as it taken over by son. I been stuck in my bedroom for since 2019. My bed is damage and very uncomfortable to sleep on, reason being I got nowhere in my bedroom to sit. I don't see the sense in trying to get a new bed, it will only go the same way the one i sit and sleep on. I know I am not alone. I feel me and my children will never get a move to bigger home. My back and whole body is killing me. 😢😢if you take a look in our messages you will be amazed how many people have turned us down. I follow your tips and advice and nothing. There too many time wasters. I saw property who want a move 10 minutes away they want to move to and still not interested. They wanted a 2 bed flat on ground floor. Which i have and still turned me down. 😣😣😣

If your in a flat your screwed. Everyone wants a palace with 5 star busters to wait at them, it’s stupid. I think we would all love houses but realistically you’re not going to get them, there’s nothing wrong with flats so stop being selfish. If people are going to be too picky or be a time waster they shouldn’t even be on the site, they should be removed. The time wasters as well saying “oh I’m interested” then never act get back to messages after months of communication or even immediately. Some don’t have pictures so don’t know what your looking at, the matches aren’t really matched so that don’t help, some don’t even read the as and messages you from the middle of no where, just a waste of time at that point really.

Lately, over 2 months ago emailed them with problems, not even bothered to get in touch, says I havent replied to a message so cannot message anyone, which isn't true, I reply to all my messages, no messages there, now they want a new password, done that and not letting me in, deserves no stars at all. Desktop and mobile are showing property on one site not the other

What a time waster. You can be a 95 percent match with someone but if you do not live in an area they want then you are in reality a 0 percent match making the matching system pointless if they don't want your area then it does not matter on how many things you match up on does it?

Entitled people on their wanting large driveways for multiple cars large bedrooms large gardens etc meaning swapping is a nightmare as they wont compramise. So many lame people wanting too much for what they have.

Only ever swapped once on this system got lied to about the neighbours nasty piece of work she was. We are only on it to show we are trying to move not that we ever will because people want the world for a tiny bungalow.😒

The whole homeswapper system needs a overhaul.

Housing associations are using the existence of homeswapper to avoid doing their duty when it comes to repairs, saying if you don't like your home "go on homeswapper" knowing full well swaps won't be authorised due to repairs. You wont find a swap if your home is not in tip top condition.

A better system would get rid of homeswapper entirely. You want to move to another area? Your council/Housing association could easily do a simple swap on a register for another tenant. You can go on that list, they can go on the other. But they don't want to do work so they wont.

Instead they outsource it, removing them from taking any blame for anything. Its all on You and the other swapper. There are people that want to swap to my area and I want to swap to there's but we are stuck as properties don't match up.

Edit: I received a replay from homeswapper. I dont know why you are telling me to talk to my landlord about repairs. That is not what my review was about

my review was about how the program is redundant and swapping would be better controlled by the landlords.

Usually inaccurate search results, often receiving irrelevant matches. A severe lack of effective customer service for website problems, leading to prolonged issues and an attitude of couldn't care less, rudeness and laziness. NOT recommended for anyone who wants results.

This site has changed beyond recognition, i've seen the worst of humanity at play, people with prime areas and houses having multiple multiswaps on the go which inevitably leaves others who thought they found a swap dissapointed, this also ends with nobody moving because the ones that think they've got the upper hand have the same done to them, people at their worst unfortunately, there's no hope. A desperate lack of social housing has created a monster.

What a useless site.Struggle to log in,search and have tried to contact them several times but get no reply.Give it a miss...

We in a 6 way multiway swap.
The tenant coming to mine accidentally did found a swap application which is showing rejected by thier landlord on thier swap tracker page and all the boxes are ticked apart from one stating all application recieved.
My landlord has started a application for them with a ref MX...they have been sending these links from beg of January so that they can complete the application...everytime they go to do the application it's goes to application that is rejected and can't see the application as
It needs to be cancelled first ( they don't have the cancel option either). They contacted housing they said homeswapper have to cancel from thier side.
It's been 2 weeks since we messaged homeswapper and I have not heard anything back.
Everyone in my swap team are getting frustrated and I could potentially loose out on this swap we made.
Everyone has done all thier application but tenant coming to mine are stuck because she can't access the link?
We called our landlords n they both said to contact homeswapper as they can't do anything from thier side.

I registered with Homeswapper over a year ago. I have a neurological disorder so i forget my password. I have been locked out of my account for nearly six months. I have sent them so many emails explaining i need help because i am locked out of my account. I explained i have cancer and meed to move closer to my family as i dont know how much time i have left and my parents are over 80 years old so i need to be closer to them. They have continuously ignored me and i am fed up with them. I have cleared my catche but i dont receive any of their emails apart from one that was a timed email to help me sign back into my account the last time i got blocked for not remembering my password. I don’t get the reset your password email either. I tried opening another account using my other email. But i got the same problem. Not receiving any emails from them. If anyone can help me it would be much appreciated.

Absolutely excellent website, highly recommended from me. I had many serious enquiries for a mutual exchange which I did complete within a couple of months.

Many thanks Homeswapper.