Homelyenergy Anmeldelser 

I have recently had my Worcester Bosch ASHP installed and my installer has tied me into Homely. So far I am NOT impressed. I have tried to set my heating schedule according to what is comfortable for me but this system appears to have a mind of its own and reverts back to much warmer temperatures than is comfortable for me. It also comes on to preheat at odd times telling me that it’s more efficient to heat now than it will be later. I am on Octopus cosy tariff which at times is completely ignored by the system when it should be operating during off peak hours. There is no option to heat the water cylinder for more than 55 degrees to enable the legionella cycle. I have repeatedly emailed their tech team and just receive standard responses. Nothing changes.

So far we're really pleased we've chosen to install the Homely hub. Over the summer we seem to be using a lot less electricity, the winter will be the real test. We have found the team to be very responsive and helpful when we had an issue with the hub ( caused by the installers not a fault in the app). Would highly recommend

Surprised to get a request from Homely for a review after six months, when the previous 1* review wasn't followed up with a response from their customer support. See my previous Homely review. They've made no attempt to sort out or explain why the product doen't behave as expected (i.e., increasing the heating when the rooms are already at the required temp, and letting the house go cold when we need some heat).

Homely controller is working very well think. Know more this winter. The customer service is non existent and disappointing. Although three emails over the last few months I have not received reply from the technical team. Unable to contact by telephone. Not a lot of faith if it goes wrong.

Homely App has now disconnected itself on at least three occasions with no warning. Inly noticed when there is no hot water.

Went to Homely with the issue and two weeks on there is no resolution and no real urgency to help.

Ideally would require a review after winter, but so far we like the remote features, being able to adjust on the phone. Our savings are good too, but we’ll see after our first winter with Homely.

I have had Homely installed for about 18 months now recently upgrading to the new version it saves me a lot of time and effort as I have a Samsung Heatpumps and there controls for me are not very user-friendly. I certainly recommend Homely with anyone using a Samsung Heatpumps customer services are very good. And email back on queries usually the next day.

Homely is a great device that helps you save money but keeps you comfortable. The only drawbacks are lack of data available to end users although they have just released a feature to show energy and cop data for previous day and 7 days - I still think the installers have more data than the ed users. If homely can make the cop data and energy usage a near real time data it’ll make more sense. I also like to see actual integration with energy providers, I still enter tariffs manually. I also want the provisions for solar and battery users: at the moment it just assumes the cheap windows are 11:30 to 5:30am but not taking into consideration of solar generations.

Overall using Homely has been a good experience. Mostly been able to set it easily and let it do it's job which it has done very well.
The one downside for us was that the sensor was unable to connect to the hub in a lot of the house so has ended up in a not ideal position. With a bit of trial and error we have managed a workable solution by adjusting the heating target temperature so that it gives us our ideal temp in our living room.

Homely does everything it says. It takes a few weeks to work out the optimal schedule for your tariff, and when it has the leccy bill falls: our average unit cost has fallen by 18%.
I haven’t given 5 stars because nothing’s perfect; it would be good to get more data on the algorithm; why it makes a decision. e.g when cold it does need to use some high tariff power to make sure we can heat; there are times I’d like to override that.

They asked for a review so.....

It heats my home when I don't want it to, and beyond what I want it to. I payed for the annual subscription to stop this, (there's a feature thats behind a paywall) it still overheats my home.

I understand.... It's cheaper/more efficient to heat at certain points but I'm not really interested in being super warm just so it's more efficient. I'd rather be comfortable.

There's a balance between legacy (turns on as soon as it drops below a certain temperature) and the "optimised" mode and they haven't found it.

Heat pumps great. The controller, not so much.

Homely management of the heating has been fine since installation in January 2026. However, the hot water solution is far from satisfactory. I initially noticed that the shower temperature would sometimes be fine but other times would be too cold to be acceptable. This prompted me to start logging the water temperature just after the morning and evening scheduled water heating periods. The results showed that on many occasions the temperature was well below the target of 45C. My installer advised extending the periods by 30 minutes, but the results were the same. At present the lowest temperature recorded just after a scheduled heating period was 39C and in a little over 3 weeks the temperature has been below 43C after 19 of 45 scheduled periods. My latest response from my installer is that the Homely temperature reported may be lower than the actual water temperature. If this is so, then how can the system work? Is there a way that I can force the water heating to keep to the scheduled times and target temperature?
UPDATE
The installer has since visited and made some changes. Some of my issues seem to be caused by a setting of 5 degrees of change being needed to trigger the hot water to come on. Now we understand this it is easier to get to the required temperature at the required times. The issue of hot water coming on out of programmed time seems now, with further observation, to be due to the controller not having adjusted to summer time. I have not been able to find a way to set this correctly, but I can now work around the problem.
The availability of data in the updated mobile app is a much needed bonus. It would be even better if I could get direct web access to this via my desktop PC where I store and analyse my heating and electricity data.

Have had a few technical issues but have had an extremely helpful adviser Jay who has been dealing with this. He has been very persistent in getting to the bottom of it and been very helpful and patient with an older tech pobe!

It does not work all the time ie no hot water or to hot at night , wife can not use it

Took a long time to adjust the controls top a suitable temperature . Mainly kept a steady temperature but struggled when below zero outside and bedroom seemed to get too hot in the middle of the night, waking me at 4am regularly. I don't see how the temperature can be properly controlled on 1 temperature node - our previous house (gas boiler) had room thermostats in every room, making this system seem crude in comparison. Now ambient T is higher the towel rails do not come on so will have to get a duel system I suppose.

Best device out there by far. Never thought i'd ever hear my partner say that it's too warm in the house but this winter it has indeed happened🥳
Great app control over all the temperature schedules, weather compensation and love the fact that it's using AI to work out everything without hassle. Well worth going for the pro subscription too. Money well spent and couldn't be happier with the Homely device

Working perfectly since my install. Can't recommend enough.

We had to have a heat pump and radiators installed as something of an emergency, as our previous oil system suffered catastrophic failure and so the new one was un-researched, so to speak. The result is fantastic: the house is as warm as ever and just looks after itself, silently, and with the Homely app we can adjust anything from anywhere in the world. It is quite incredible, and absolutely reliable. Love it!

Uncontrollable system, had the installers back numerous times to sort it out but in the end it was removed for a different company's system and all is well