The delivery driver was very helpful. Having recently had an operation, I asked him if he could stack the bags in a suitable area for me, as they would be there for a while. Not being able to move the... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
The logs are always of a good consistent quality. There are no problems at my annual sweep so pleased with how they burn. I even ordered some bags of salt from Homefire this year. Delivery drivers alw... Se mere
Homefire have always delivered the quality goods. Great products for a great fire! The trouble is that it's simply becoming yet another energy rip off. A minimum of £100+ spend for free delivery withi... Se mere
We use homefire and have regular deliveries all year round. They deliver to my elderly parents and the drivers always go above and beyond and actually drop the bags right by the bunker door. Nothing b... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
Homefire is the UK's leading smokeless fuel and kiln dried firewood manufacturer and supplier, putting sustainable warmth and comfort at the heart of your home. With a nationwide network of stores, you can be sure you're getting high quality low smoke fuel for your appliance.
Kontaktoplysninger
Homefire Group Ltd. Westthorpe Fields Road, Killamarsh, S21 1TZ, Sheffield, Storbritannien
- 0345 4501163
- feedback@cplindustries.co.uk
- www.homefire.co.uk
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Excellent products
Excellent products , delivered on time by great driver who was helpful placing order where I directed .
Quick delivery within located time
Quick delivery within located time. Placed in a neat pile as requested.
Great service and quality
Yes, very happy with the great service and amazing wood
I recommend you to all my friends
Thank you
Delivery was excellent 👌 the guy could…
Delivery was excellent 👌 the guy could not have been more helpful and polite top notch !.
Easy and pleasant to deal with !!!
Always great service.
Being partial disabled the driver has…
Being partial disabled the driver has always helped carrying the bags to a designated place.
The person that delivered my order was…
The person that delivered my order was great I was at work at the time and he put all my coal and logs in my coal shed for me which was a great help. Many thanks to him.
Easy to order on line
Easy to order on line. Delivery service took longer than expected, but driver put the items in shed for me, which was very helpful.
I’ve used Homefire on several previous…
I’ve used Homefire on several previous occasions and the service was always excellent and that performance has been repeated yet again with my current order, excellent service throughout. What more can I say 👍👍.
I have been up since 5.30am awaiting a…
I have been up since 5.30am awaiting a delivery between 6-8 am, now 8.30 no delivery, no explanation, customer services not taking calls, when they’re open from 8am! Not pleased at all, I could have stayed in bed, especially as I had little sleep due to the heat!
Update, driver arrived 9.07 am but before I could get to my front door he had started to unload my order on the doorstep, I asked not to leave order there but to take it round to the side gate, I also told him he was late, which he also took offence to. He asked me if I had a 2 hr time slot, yes 6-8am, he then looked at his watch and told me he had had other deliveries, no apology given. He almost reluctantly took my order to the back and threw it aggressively on the ground, which I took offence to, according to this very angry man the heavy traffic, an RTA and his delivery route is somehow my fault! He was argumentative, rude and angry at me, for some reason which I suspect was more to do with the colour of my skin! I’ve made a formal complaint to Homefire and doubt I will buy from them again!
Briquettes turned to soil in the bag…
Briquettes turned to soil in the bag (roughly half). Once I'd got the BBQ going it meant that opening the vents (mines a Weber kettle one) burning embers went everywhere, including on my legs. The other problem was that when checking the barbeque hours later there was a pile of glowing embers still in the tray underneath.
Mouldy coal
Mouldy coal. Bought this coal a few times from different places and its been mouldy. Have emailed customer service to see what they have to say but very disappointed! Not only is this a hazard but it has ruined our dinner plans due to not knowing its mouldy until we go to use it.
Excellence throughout.
Even though I dread having to think about buying fuel for the winter, Homefire make the whole process effortless. I receive one, maybe two calls, saying that their summer prices are on. I order online and get order notifications all the way. Then the tracking details for the delivery on the day. The drivers are so helpful when unloading considering they are dealing with a 500kg delivery as opposed to a single parcel. Altogether an excellent service by all concerned and a premier product at a great price.
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