The Home Depot Anmeldelser 

7/1/26 1pm Freeport, NY:
I was shopping outside in plants, 3 racks of mismatched flowers and plants that were on the sales floor. I found several that could be saved. I had to speak with a Mgr about a markdown. I was told they don't give markdown on plants, then why the hell are these racks still on the floor at 1pm. They should've been brought to receiving for the dumpster. Think I'll shop at Lowes!! Very disorganized at this location!!

Ordered online, original date said delivery by 6/30. Then changed to 7/3. 7/4 said the package is at a facility 20 minutes from me but somehow the new deliver date is 7/6??? Ridiculous, never ordering again.

I wish that I had read the reviews before buying something from Home Depot. %80 negative reviews sounds about right. Horrible store. I wanted to cancel an order that hadn't left the warehouse yet but customer service said that I'd have to wait until it was delivered and then I could send it back. Stupid. When you have to have UPS pick up something it means waiting all day by the door because if you don't see them pull up and meet them at the door then you get a notice that says missed you. Even though I had a sign on my door that said I'M HOME. I HAVE A PICKUP. PLEASE KNOCK. The UPS person left a "missed you note". I called Home Depot "customer service" and they were as useless as ever. They also have the dumbest AI possible. I had to call UPS 10 times because their online "artificial intelligence" is beyond useless and infuriating. I bought the item that I returned to Home Depot from Lowe's. Lowe's is a much better store than Home Depot.

Store associates were a great benefit to my visit. Searching for few items, they were right on the money directing me to the correct location. Kudos to Milton from the egg Harbor TWP location in NJ.

They had one job, to deliver what I ordered and paid for. I am convinced this nightmare started by ordering my patio sliding door and screen door online instead of at the store. Upon the date of scheduled delivery I received the screen door but not the slider. I received an email that delivery was rescheduled for two days later because I returned it. I questioned how I could return something that was never delivered, then after receiving confirmation of the new delivery date I got a text it was canceled and my card would be credited for a "discounted" price which I am still contesting. I had to place a new order for the slider it was delivered on time. After it was installed I found that the screen door that had been delivered was damaged. I had to bring it to the store but because of the incorrect "discount" credit I was given I wasn't allowed to do a swap out but was told I needed to pay the full price. After explaining the situation I finally was allowed to do the swap out. All told I must have made a dozen calls to their "customer service" department and may have reached one person with any CS skills.

First of all, I have been a loyal lowes customer for years.
But, their customer service the past couple of years has been horendous.
I decided to try Home Depot, I do have to drive a little further to get to one.
Yesterday was my third time shopping there.
I went to the location in Manchester Mo.
The people there are amazing!
They greet you at the door, help you locate the the things that you are looking for, and send an associate to help when needed.
I would like to express my gratitude to Jack in the plumbing department and Tye in the garden center.
Both, were more than happy to assist me in finding what I needed.
Seems like the people at lowes turn the other way when they see someone looking for help.
I will be going to Home Depot from now on.
Thank you all for your help, keep up the great work!
Patty

Omar and Ernesto delivered a barbecue with care and efficiency. They were early and very neat and polite.

Initially, I purchased flooring that I loved and felt the price was great. I asked the worker if there was anything additional I needed to do, because I wanted to assure to receive the flooring chosen with the great price. I asked to leave the installer's name that was to pick up the flooring, and was told that would not be necessary, that all he needed was my name. When my installer went to pick up the flooring I carefully chose, he was given the wrong flooring. He laid the flooring as instructed. When I came home, excited to see my new floor, it was an entirely different floor. Sadly, the same installer wanted to charge me an additional fee to remove and install the correct floor. I went back to Home Depot to share my dilemma, and was arrogantly and casually told by the same person who wrote the initial order, 'Just bring it back, we will exchange it. I expressed the cost awaiting as a result of his mistake, and he passively dismissed my concern, until I asked for a manager. The store manager eventually came back to tell me, there was nothing more they could do for me. I contacted corporate and was treated with the utmost respect and resolve happened. A different manager from the same store called, and assured they would make things right. He was professional, courteous, and fair. End result, Home Depot made things right. The correct floor was installed far better than the existing. The installers even added additional items needed to complete the job accurately, at zero additional cost to me. Although, my initial issue seemed far from resolve, Home Depot stood by the amazing reputation they always held with me prior to this past incident. Thanks H.D. for making things right. I still say, 'There's no reason to go anywhere else!

I want to recognize one of your employees, Bonnie Westfall in the Home Depot at Market Place in Forsyth County in GA. My wife and I were looking for a new cook top for our home. Bobbie helped us look at all the options and select a model. Bonnie wrote it up and arranged for the company to come out and measure the opening. However, the hole was not large enough, so Bonnie spent a lot of time reviewing other options which was difficult because the unit we had used a very small hole. She finally found a model, but the installation was going to be very expensive because they said 4 cuts were required in the hole. So, we decided not to move forward. Bonnie worked extremely hard to find a solution, and we appreciate it very much - give her a raise!

Ordered tile that came broken. Driver was pushy and insisting that my crew sign foe the tile. They refused he said some choice words to them and drived off. I called home depot and said they would have to wait for the driver to cancel the order and that my refund would take 10 business days. Never again will I ever go to Home depot. If I have to drive 50 miles to a lowes I will.

Returned a light fixture today because the item in the box was clearly used, had paint on the item and the inside of the packaging, was missing instructions, and did not match the finish indicated on the box itself. While my interaction with the customer service agent was pleasant, she seemed unsurprised and unconcerned, and needed me to indicate whether there was a problem with the item. Customer service agents would do well to open the box and check any unsealed return -- ideally on acceptance to prevent fraud, but at the very least before returning items to stock.

I wish I had read this before buying anything here, it’s my own fault, I didn't imagine it could be this bad. Guys, what are you doing?! No help, rude service!!!

Ordered porch swing in store. Item was never delivered and sent back to origin. Refund or explanation was never given. Called/text chatted to inquire and was given bad information. Item is still not ordered 6 hours and at least talking to 6 employees later. If a part of it was not refunded to gift card, I would already be filing my charge back. Never again.

im not writing this review for HDs benefit cause they aint going to change!!! im writing it for customers only...where do i begin, there online store is a big joke,
looks good until you go to checkout and thats where the fun begins with "sorry something went wrong or try to refresh the page or try again later", you will go round and round with this nonsense and only waste a whole lot of your valuable time...I just tried to log into my account with their verification code only to be told there is a technical issue and try again later!!! and save yourself a big headache and not try the chat feature cause its a big friggin joke as a well...last time I tried it i spent a good half hour with the chatbot and person going over previous info submitted and then it grinds to a super slow pace...when I revealed my impatience with chatter she apologized and said she was dealing with 10 other customers and that she could resolve my issue but I would have to be patient...Im not so sure she could and not having hours I ended it...BOTTOM LINE: there IT team and customer service is a disgrace!!! suspect both are offshore, probably south america if my hunch is correct...There #1 home improvement retailer boast doesnt quite match there#99 online site and customer support...you would think they would spend less on ad boasting and more on there webservices but stockholders would not approve esp. since their CEO and other corporate wonks recieve stocks... and forget about signing up for there Pro Account because its a big joke too...I spent over $2500 this and got a whopping $25 reward!!! thats !% !!! Which I would like to use but cannot because of there non functional website plus their store employees who insist that i need the HD app on my phone or a bar code printout which I cannot find on there wonderful website...
Bottom Line: dont reward these incompetent boobs any more than you have too , cause i know I no longer will....

Home Depot web site is Horrible!! to say the best.. it takes forever to find what your looking for, because you did,nt call it the same as what they do, and now if you find it, you can not see any information on it. nothing!!!

we purchased a dewalt battery charger that is defective and not working we spoke to a store manager at home depot named matt he was very rude and disrespectful toward us he did not listen to us properly He refused to assist us with this discrepancy.I will be notifying corperate office regarding this matter

Terrible dishwasher install job! Brought dented dishwasher the first time...ok. No worries. New one came a week later and was 'installed' and instantly the dishwasher drain into the sink leaked. Never mind the mess the installer left in the kitchen. Called them to finish the install properly and they said they'd be there the next day and they were a no-show. Then Saturday AM I got an email that said they would show up in a couple hours. Finally showed up and said they couldn't add caulking to prevent the leak under the sink. Pointless to have them out. Go anywhere else!

If I could give 0 stars I would. Sheryl Hermin at the Hudson, WI location hasn’t been great to work with. We paid $30,000 for a kitchen remodel. We had to do all the leg work. Setting up all the appointments. Stuff was getting delayed. The communication between Home Depot and the contractors was awful. The contractors would get to the house and have all these questions as Home Depot never sent the contractors the information. The day before our countertops got installed she finally emailed back about electric and said we needed to have a pop up outlet and Home Depot was out of stock. Then our countertops got installed and now we don’t have electric and it’s our problem and we need to figure it out. I WOULD NEVER recommend doing a home improvement project with Home Depot. Absolutely awful customer service. Not to mention our project took over 4 months to finish.

Return policy is fantastic. You can return most mdse to any local store. If you don't have the receipt, they can lookup the charge using your credit card. Also, as long as the mdse is in new shape, date purchased doesn't matter either.

I bought fridge in late Feb. with delivery on 4/1. Paid cash. Had to cancel order when apt fell through. Applied for refund late March and was told to go to store to get refund. Once there, was told since it's an appliance and paid cash, must wait for check. First told 7-10 business days, then 10-14, then 21 days. It's late June and still no refund! WTF!