Rayleigh store - queue at least 10 customers deep and only one checkout open. Other members of staff visible on the shop floor yet no attempt to proactively support the one lady trying to run a checko... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Rayleigh store - queue at least 10 customers deep and only one checkout open. Other members of staff visible on the shop floor yet no attempt to proactively support the one lady trying to run a checko... Se mere
Virksomheden har svaret
Sam in Kitchens at Rayleigh Homebase went above and beyond to help us and nothing was too much trouble. She spent hours planning our kitchen last year which sadly didn't happen, then did it all agai... Se mere
Ian Samuels was helpful and kind during our first experience of designing and buying bits for our new home. He asked important questions which helped us to understand and plan what we wanted practical... Se mere
Bought paint samples and two new cushions. Jessica very helpful at the tills and about making sure if we needed to return anything just keep hold of the receipt and there’s no problem at all. Sometime... Se mere
Skrevet af virksomheden
Skrevet af virksomheden

23-25 Stadium Way, Benfleet, SS7 3NT, Rayleigh, Essex, Storbritannien
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 34 % af deres negative anmeldelser
Svarer typisk inden for 2 uger
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Went to collect ordered item. No tills open and 1person serving on customer services. This is at 5pm on a Saturday with a queue of rather angry people. Poor customer experience. More about profits than any customer service.
Used Rayleigh Homebase to buy a complete bathroom. On installation we discovered a part was missing so we went back to the store who told us they didn’t realise it wasn’t included and they could not order as they don’t even make the part (in black) even though the whole bathroom design was black that we was sold and designed with them. I was told I would have to find the part elsewhere.
Not good when you have the bathroom fitter at your house waiting for the part.
Secondly went to the store recently brought a trim which was the wrong size. Went back to return 30 minutes later and was told they are unable to refund or exchange due to administration. There was no signs on entry or around the store only just after the till. Which is to late once you’ve paid. Asked for a manager who was then rude and argumentative. Now stuck with a trim I don’t need.
Went to wicks to get the right one
It took a little while. Quite a long queue. Due to closing down sale staff were extremely busy. But we were served with a happy attitude and smile.
Picked up a lovely Christmas tree. Reasonable price and excellent service. Shame they are in administration.
Bought a Christmas tree online on 10th November from Rayleigh store, fixed the delivery date for 16th, which was confirmed. Waited in all day, no delivery, tried to track, but all it said was out for delivery, then got an email from Yodel to say my parcel will be with me soon??. Never arrived on Saturday, but came Sunday when I was out. No communication.
.
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I can only thank Ian Samuels for his impeccable service and a terrific plan.
He listened carefully to my requirements and delivered.
Very friendly staff in a lovely store. Helpful and polite. Such a pity they may close.
The click and collect was quick and the staff member that served me was super efficient. I will definitely be coming back again to Homebase.
Super quick and easy - saves having to wander around looking for items in the store.
I was served by Angie today who was a wonderfully polite lady who helped me sort out a paint issue. She was very helpful with retuning and exchanging some paint and helped me to get another tin half price which was very helpful and appreciated. Thank you Angie!
Helpful lady put my click & collect in my trolley without being asked to.
Staff were very helpful, especially Jessica on the till, please thank her again on my behalf she saved me a return trip. Operator No 128104
Wonderful customer service experience.
Thank you.
Ordered on line to collect in store. Got a text within 15 minutes to collect.
Mark was very helpful and helped us to load the car, thank you. The table and bench were very easy to assemble
We needed some indoor and outdoor plants.We asked KIMBO a member of staff for her advice .She was very helpful and informative.. we think the Rayleigh homebase is a great local store..
Jessica at Rayleigh Weir always most knowledgeable and helpful
What a joy to be served by “Kimbo” this afternoon. She brightened my day!
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.