Order placed online, collected next day with no problem. Much improved from last year's disappointment. Well done! Many thanks.
Virksomheden har svaret
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Se, hvad kunderne siger
Avoid online ordering!! Ordered Dulux paint which was showing “in stock” for Click and Collect from Penge, assuming it would be ready same day after receiving email confirmation of order. Waited 2 da... Se mere
We collected a garden sofa set from Homebase Penge using the click and collect service. Huge thanks to Josh who went above and beyond bringing the large box out to our car, unpacking and trying to hel... Se mere
Collected my order from Homebase Penge, London. I was let down by the cab company I had booked and Collete was amazing. She found a local cab company (Clockhouse), who were there within 10 minutes a... Se mere
Virksomhedsoplysninger
- Marked for byggematerialer
- Butik med badeværelsesudstyr
- Gør det selv-butik
- Møbelforretning
- Havecenter
- Køkkenindretningsbutik
Om Homebase - Penge
Skrevet af virksomheden
Homebase
Skrevet af virksomheden
- All your home needs
- We know what it takes to make a home. From the fixing, making, chopping, handy things. To the cosy, gorgeous, show-stopping, homely things. We’ve got the lot, all under one roof. Since we opened our freshly painted doors in 1979, we have been making homes and gardens that little bit brighter. Our helpful teams are on hand to help you with your next project in over 145 stores across the UK and Ireland. Whether you’re looking for inspiration on your next transformation or you’re on the hunt for the latest products and trends we have everything you need. Plus, we’ve got all the leading brands like Bathstore, Dulux, Farrow and Ball, Karcher, Powerbase and exclusive ranges from Country Living and House Beautiful. For more inspiration and ideas for your home and garden, follow us on: • Facebook • Instagram • LinkedIn • Pinterest
Kontaktoplysninger
45 Oakfield Road, Penge, SE20 8RD, London, Storbritannien
- 0345 640 7018
4,3
Fremragende
125 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 42 % af deres negative anmeldelser
Svarer typisk inden for 2 uger
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Excellent service at Penge
I visited Homebase Penge, fantastic staff and very helpful. The staffs are extremely knowledgeable about products.
I am always very satisfied shopping at Penge Homebase.
3. april 2024
Uopfordret anmeldelse
Resolved issues (update)
*Update to my previous review:
After my poor experience at the Streatham store I was contacted by Molly from customer service who was apologetic and promptly arranged for me to return the damaged items for replacement at another store.
At the Penge store I was met with very helpful staff and store manager who went out of their way to resolve my issues and they have restored my faith in Homebase. I will return to the Penge store for future purchases. Thank you Kumar, Collette and Josh - your customer service is exemplary. And many thanks to Molly from customer service.
9. april 2024
Uopfordret anmeldelse
Very helpful staff who go the extra…
Very helpful staff who go the extra mile to assist. Thank you Colette, Catherine, Karen, Jim (and others). You are assets to your company.
29. marts 2024
Uopfordret anmeldelse
Really pleased, great service
Ordered online, collected when I got the notification. Lovely item. Great service when collecting.
20. marts 2024
Helpful and friendly service
I've just made a purchase of different paints from the Penge store. The assistant on the paint counter (Betty) was extremely helpful and patient with me as I had some techical questions to be answered. She also drew my attention to the buy one get second half price which I had missed as she worked out the best deal. After mixing some paint she carried the products (20+ litres of paint) to the counter for me. Further, one of the female assistants behind the counter then carried the paint to my vehicle in the car park! Amazing service.
22. marts 2024
Uopfordret anmeldelse
Click and Collect
I was served immediately and professionally, my goods were delivered promptly.
14. marts 2024
Uopfordret anmeldelse
Very helpful and polite staff
7. marts 2024
Great Customer Service - Well done!…
I would just like to say a big thank you to Betty in the paint department. She was so kind, patient, helpful and highly professional. Her knowledge of the different properties of paint and how to get exactly the right colour is amazing and she made my shopping trip an absolute pleasure.
9. marts 2024
Uopfordret anmeldelse
How lovely it was to come to penge…
How lovely it was to come to penge store today lovely beautiful flowers in the garden lovely friendly staff always helping me thankyou penge il be back for more flowers next week 😊
9. marts 2024
Uopfordret anmeldelse
Home base penge is a great place to go…
Home base penge is a great place to go for all your shopping needs. the manager is wonderful and the staff are friendly, helpful, always very welcoming. they have easy access to the store and a range of products. and my favourite plants in that store.try Homebase penge if you are looking for something for your home or garden.
8. marts 2024
Uopfordret anmeldelse
Catherine is very kind and helpful to…
Catherine is very kind and helpful to me and I like Homebase and hope they can continue
4. marts 2024
Uopfordret anmeldelse
Easy website to use to order and items…
Easy website to use to order and items were there to collect from friendly staff
3. marts 2024
Uopfordret anmeldelse
No help from staff at all
No help from staff at all. I asked where I could find an item and was just waved toward a corner of the shop.
Needless to say I didn't buy anything.
3. marts 2024
Uopfordret anmeldelse
Besvarelse fra Homebase - Penge
Hi Gilda,
We’re sorry you’ve had a disappointing experience. We appreciate you bringing this to our attention and will share your review with the store.
Many Thanks,
Team Homebase
best standard with the friendly…
best standard with the friendly colleagues. very efficient
23. februar 2024
Uopfordret anmeldelse
Kind staff
Lara found the final tin of the paint I was searching for, thank you. And Betty honoured the price match. Thanks
6. februar 2024
Uopfordret anmeldelse
Customer service at Homebase
The Customer service at Homebase is excellent. Good communication, polite and professional staff who go over and above to ensure a good customer experience. The Staff really care about their customers needs.
Very happy with my product and the service.
31. januar 2024
Homebase(penge)store team,
Homebase(penge)store team,
I truly love the top notch friendly and very professional customer service me and my wife receive whenever we visit as this store is my local.Specially on our last visit we were served with great help & expertise from (Junaed) who brought couple of chairs down from top and even guided to place on the trolley.
We ended up paying over £300 for the entire shopping and it’s well worthy.
Thankyou so much (junaed) and team.
19. januar 2024
Uopfordret anmeldelse
Bathroom cabinet
Friendly welcome at the click and collect counter , item was brought over immediately.
However I did not receive a text or email informing me item was ready to collect.
Apart from that 5 star service.
15. januar 2024
Uopfordret anmeldelse
I had to go in and find my own order because they couldnt be bothered to find it
I had to go in and find my order
Myself. They didnt even bother to look, or to even come help me the girl who was supposed to find my order just stood at the counter watching. They tried to say my order was out of stock even thought there was 15 rolls available online and a whole box in the store it was because they couldn't be bothered to go look
15. januar 2024
Uopfordret anmeldelse
Besvarelse fra Homebase - Penge
Hi Kel,
Thanks for your feedback. We’re sorry for any disappointment and would like to see how we can fix this for you. Please fill in your details at the following link (https://help.homebase.co.uk/hc/en-gb/requests/new) and we’ll get back to you as quickly as possible.
Thanks,
Team Homebase
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