I picked up a box of tiles and when I unwrapped and opened them 12 of them were broken and chipped.The box had fragile tape wrapped around it but someone obviously didn't take heed. On returning the h... Se mere
Virksomheden har svaret
Unit 1, Oldbury Green Retail Park, Oldbury Ringway, B69 3DD Warley, West Midlands, GB
•Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
I picked up a box of tiles and when I unwrapped and opened them 12 of them were broken and chipped.The box had fragile tape wrapped around it but someone obviously didn't take heed. On returning the h... Se mere
Virksomheden har svaret
We went into the shop to get advice about a new kitchen. We had a limited budget and were expecting not to be able to afford anything! We were pleasantly surprised that they had kitchens within our b... Se mere
My experience was great as my toddler had unfortunately had an accident in store and I wanted to clean up. Two lovely ladies assisted me and took care of it for me, they were so kind and understandi... Se mere
I was very disappointed with the customer service I received. I ordered 2 expensive shelving units which were delivered to me a day before a party at my house. One of the units turned out damaged wit... Se mere
Virksomheden har svaret
Skrevet af virksomheden
Skrevet af virksomheden

Unit 1, Oldbury Green Retail Park, Oldbury Ringway, B69 3DD, Warley, West Midlands, Storbritannien
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 47 % af deres negative anmeldelser
Svarer typisk inden for 2 uger
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Very polite member of staff excellent customer service
We find the staff very helpful and friendly.
Also Homebase have some great deals …
Absolute service with a smile 😃
Kerry was amazing and made our experience a great one.
Staff very friendly and helpful. Found what i needed with little bother. I was served by Tanveer and she was very polite and nothing was too much trouble.
Asked a gentleman sweeping outside a question he happily went to find the answer, even brought us a trolley to use.
Sam on the till was also very helpful and polite.

Besvarelse fra Homebase - Oldbury
Kerry in the Oldbury branch was very friendly and efficient, worth going back just to chat with her. Excellent service!
Customer Service was excellent even though order was not completely fulfilled. Staff very pleasant and helpful.
Great service very friendly and helpful staff. Great experience
Had a good range of items i was loooking for, happy and helpful staff, thanks to tanveer for the speedy service!
Wayne at Homebase, Oldbury in kitchens/Bathrooms was absolutely brilliant; affable, professional and attentive. Great customer service. Thank you. Wayne.
Shopped at homebase Oldbury and was served by Kerry. I made a mistake on a click and collect order and Kerry sorted it out no problem. She went and found me a trolley without me asking as the items were bulky and even loaded it. I thought I'd have hassle explaining my mistake and trying to get what I needed, but she made the experience hassle free. Very friendly and helpful, thank you
I brought a bag of wood logs for my patio fire, it was so easy to look up on Homebase’s site to see what I wanted & check they were in stock, I paid online which is secure on their site as I have done so many times, then they send an Email to confirm the goods & later on send a text so you can go pick it up . It’s so easy & safe, I feel 100/% happy using my card .
Lady at the customer service desk was extremely rude! She would benefit from customer service training,

Besvarelse fra Homebase - Oldbury
I went to oldbury homebase today to return a faulty karcher k3 which had decided to stop working after the 4th wash,I spoke to a very hard working lady at customer services who was trying her best to sort out about two or three other customers at the same time,called kerry ,who couldn't help enough with my problem.everything was sorted within minutes of my arrival,god bless kerry because if it wasn't for her the shop would go under to be honest because no one else seemed interested in anyone's complaints,
I was served by Kerry she was very polite an cheerful an the service was fantastic,if it wasn’t for her I wouldn’t use oldbury homebase
Bought a beautiful rug in the sale, Theresa who served me at the Oldbury store was very pleasant and polite.
Theresa and Kerry Helped me with my purchases and they was very helpful and kind. Great staff at the Oldbury branch. Look forward to going there again.
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
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Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.