I had to bring a faulty product back. Rebecca’s customer service attitude was poor. I tried to explain that it was inconvenient to have to bring it back. She refused to apologise saying she doesn’t pa... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
After getting a new Intergrated fridge/freezer fitted, we needed some new doors as we had been advised incorrectly by a previous company on sizes etc. I can’t tell you how helpful Kayleigh and Neil we... Se mere
Popped into Homebase Frome yesterday for another pot of Heritage paint as we’d run out. Peter was as helpful as ever and quickly mixed a pot up for me as there was none in stock. He’s always ready w... Se mere
Linda at HomeBase in Frome Somerset is a happy friendly and efficient member of staff. I bought numerous items but later had to return some unused as they were unsuitable. Linda is consistantly pleasa... Se mere
Virksomhedsoplysninger
- Marked for byggematerialer
- Butik med badeværelsesudstyr
- Gør det selv-butik
- Møbelforretning
- Havecenter
- Køkkenindretningsbutik
Om Homebase - Frome
Skrevet af virksomheden
Homebase
Skrevet af virksomheden
- All your home needs
- We know what it takes to make a home. From the fixing, making, chopping, handy things. To the cosy, gorgeous, show-stopping, homely things. We’ve got the lot, all under one roof. Since we opened our freshly painted doors in 1979, we have been making homes and gardens that little bit brighter. Our helpful teams are on hand to help you with your next project in over 145 stores across the UK and Ireland. Whether you’re looking for inspiration on your next transformation or you’re on the hunt for the latest products and trends we have everything you need. Plus, we’ve got all the leading brands like Bathstore, Dulux, Farrow and Ball, Karcher, Powerbase and exclusive ranges from Country Living and House Beautiful. For more inspiration and ideas for your home and garden, follow us on: • Facebook • Instagram • LinkedIn • Pinterest
Kontaktoplysninger
Wessex Fields, BA11 4DH, Frome, Somerset, Storbritannien
- 0345 640 7591
4,6
Fremragende
246 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 43 % af deres negative anmeldelser
Svarer typisk inden for 2 uger
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Too few staff
Whenever I go to Homebase Frome I have the same experience. It is a gigantic store which would be fine but they appear to have cut down on staff drastically. They don’t seem to have the time to help a customer find something or help with some detail. I will not be going there again. It didn’t used to be like this and it is a deliberate decision by the management. I very rarely write a review!
30. september 2024
Uopfordret anmeldelse
Besvarelse fra Homebase - Frome
Hi Christopher,
We’re sorry you’ve had a disappointing experience. We appreciate you bringing this to our attention and will share your review with the store.
Thanks,
Team Homebase
So easy to do and the lady in Frome was…
So easy to do and the lady in Frome was really helpful, will definitely use again
1. oktober 2024
Uopfordret anmeldelse
Kayleigh & Neil are great
After getting a new Intergrated fridge/freezer fitted, we needed some new doors as we had been advised incorrectly by a previous company on sizes etc. I can’t tell you how helpful Kayleigh and Neil were! They gave us advice, were in no way pushy and got our doors ordered quickly for us. We arrived without even having the correct measurements (how embarrassing) and they helped us to ensure we got the right fit. When the time comes we need a whole new kitchen, we’ll be coming to them. Thank you!
29. september 2024
Uopfordret anmeldelse
Flawless click and collect process
Flawless click and collect process. The staff were very helpful and polite and were very willing to push the goods to the car for me. Great service, I would recommend Homebase for a click and collect purchase.
22. september 2024
Uopfordret anmeldelse
Very efficient and polite.
18. september 2024
Uopfordret anmeldelse
Lack of communication
A number of my items that I ordered was not available. I was told that someone had tried to ring me to tell me but there was no missed calls on my phone. However since I returned home, my out of stock items are still showing as being in stock. Not sure what is going on
17. september 2024
Uopfordret anmeldelse
Besvarelse fra Homebase - Frome
Hi Colin,
We’re sorry we haven’t been able to fulfil your complete order on this occasion. We appreciate you bringing your experience to our attention and will share it with the store to review further.
Thanks,
Team Homebase
Poor Customer Service / check out staff
Customer service/check out staff, ALL very poor & quite rude as left to wait unnecessarily while being ignored. perhaps some customer care training may be required !
16. september 2024
Uopfordret anmeldelse
Besvarelse fra Homebase - Frome
Hi Pauline,
Thanks for bringing this to our attention. We’re sorry to hear you've had a disappointing experience instore. Feedback like this is incredibly important to us. Please feel free to reach out to us on (https://help.homebase.co.uk/hc/en-gb/requests/new) if you would like to discuss this further.
Team Homebase
Peter at the Frome store was extremely…
Peter at the Frome store was extremely helpful. We were buying paint, and he gave good advice. He even went the extra mile after mixing paint for us and put the ready mixed paint on the shaking machine to save us having to stir it in the morning.
11. september 2024
Uopfordret anmeldelse
A joyful experience
Click and collect works seamlessly, very helpful and polite staff
Refreshing !!!!
4. september 2024
Uopfordret anmeldelse
Quick and easy to click and collect
Quick and easy to click and collect; staff were friendly and helpful.
31. august 2024
Uopfordret anmeldelse
Pete
Pete -
Very helpful with mixing paint and advice about different paint types
3. september 2024
Uopfordret anmeldelse
Points for Peter!
Peter at the Frome Homebase branch was really thoughtful!
31. august 2024
Uopfordret anmeldelse
Very quick and efficient service
2. september 2024
Uopfordret anmeldelse
Pete helped me load my new bar b cue…
Pete helped me load my new bar b cue into my car ! Extremely helpful, and cheerful ! Cant ask for better customer service !
27. august 2024
Uopfordret anmeldelse
Good product delivered on time
24. august 2024
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