I ordered a new kitchen from the Broadstairs branch. Liam was very helpful and knowledgeable (and patience) in helping me design my new kitchen. He also came up with a brilliant idea regarding my wor... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Good selection of product. Store clean, tidy, inviting. Checkout assistant (Claire, 236021) was very rude. For the entire time she was 'serving' me, she talked over my head to a colleague saying som... Se mere
Virksomheden har svaret
Professional and friendly. We didn't know where to start with a new kitchen design, but the designer in store helped us make the best choice for us. He took some time getting to know us and listene... Se mere
Ordered online houseplant compost. When I picked it up. Wasnt the correct version, a cheaper version. If I hadnt had checked the online price, wouldve lost £5 in difference. The staff should really ch... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
- Marked for byggematerialer
- Butik med badeværelsesudstyr
- Gør det selv-butik
- Møbelforretning
- Havecenter
- Køkkenindretningsbutik
Om Homebase - Broadstairs
Skrevet af virksomheden
Homebase
Skrevet af virksomheden
- All your home needs
- We know what it takes to make a home. From the fixing, making, chopping, handy things. To the cosy, gorgeous, show-stopping, homely things. We’ve got the lot, all under one roof. Since we opened our freshly painted doors in 1979, we have been making homes and gardens that little bit brighter. Our helpful teams are on hand to help you with your next project in over 145 stores across the UK and Ireland. Whether you’re looking for inspiration on your next transformation or you’re on the hunt for the latest products and trends we have everything you need. Plus, we’ve got all the leading brands like Bathstore, Dulux, Farrow and Ball, Karcher, Powerbase and exclusive ranges from Country Living and House Beautiful. For more inspiration and ideas for your home and garden, follow us on: • Facebook • Instagram • LinkedIn • Pinterest
Kontaktoplysninger
Westwood Gateway Retail Park,, CT10 2PU, Broadstairs, Kent, Storbritannien
- 0345 640 7828
4,4
Fremragende
95 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 47 % af deres negative anmeldelser
Svarer typisk inden for 2 uger
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Above and beyond calm and collected excellent service
Lovely customer service today at Westwood cross branch. Having not realised I'd made a mistake doing click and collect. I'm not a techy person and it showed. I ordered the wrong colour storage cubes and while I was struggling to lift the box onto the trolley my more observant mum pointed out that it was white while the rest of my furniture it light oak. While the panic was brewing at what and idiot I am the lovely staff realised something was amiss and showed me I had indeed ordered the wrong but hopefully it can be swapped a check check of stock and a call to a much fitter younger person who worked there to ask for the right box to be found. And in seconds I was out the door with young fella carrying the box like it was nothing ... Went to get in the car and panic part two my receipt! I went back in and my receipt was all ready and waiting one returned changed for the right colour same price no need of more cash and the shops stock all present and correct. I was in a flap and the lady at customer services calm as could be explaining showing me my error and helping me correct it so I went home with the right item
9. januar 2024
Uopfordret anmeldelse
Besvarelse fra Homebase - Broadstairs
Thank you so much for your feedback, we're glad that you are happy with the help given and went home with the correct goods
My experience at homebase was the best Tish was incredibly nice and helpful 😁
My experience at homebase was amazing,Tish on the service desk was exceptionally nice and helpful,he helped me with where to locate my products I needed and found my products with ease,I would definitely visit Homebase again for my future projects and I will keep a look out for Tish he definitely needs a pay rise!
4. januar 2024
Uopfordret anmeldelse
Staff shortage?
There was only one lady on the checkout with a queue of at least 10 customers. She did very well but the queue kept growing. More staff required, perhaps.
31. december 2023
Uopfordret anmeldelse
Besvarelse fra Homebase - Broadstairs
Hi Marion,
We’re sorry you’ve had a disappointing experience. We appreciate you bringing this to our attention and will share your review with the store.
Thanks,
Team Homebase
Great service.
All ready waiting when I arrived.
Member of staff very helpful and pushed the trolley to my car snd unloaded for me .
So so helpful as i had my son in his wheelchair!
29. december 2023
Uopfordret anmeldelse
Bathroom installation Homebasd
Liam was very helpful and patient in sorting out our bathroom plan. Very friendly manner. Gave you time to choose what you wanted.
28. december 2023
Uopfordret anmeldelse
Besvarelse fra Homebase - Broadstairs
Hi Deinise,
We’re so pleased you had a great experience in store. Thanks for letting us know 😊
Team Homebase
My husband went to collect 9 glass…
My husband went to collect 9 glass Christmas baubles and none were wrapped in protective paper. He had to get the bin from his car to get them home. Really bad service. Luckily none got broken.
17. december 2023
Uopfordret anmeldelse
Besvarelse fra Homebase - Broadstairs
Hi Lorraine,
We’re sorry you’ve had a disappointing experience. We appreciate you bringing this to our attention and will share your review with the store manager.
Thanks,
Team Homebase
Unhelpful
Sent daughter in for click and collect and assistant couldn't find it. Said it had probably been put back on the shelf as it does after 3 days. My daughter had to explain email clearly said by the 20th and this was the 16th. Assistant still couldn't find and wanted them to go away until my daughter spotted the items on the shelf behind her. Dreadful service.
16. december 2023
Uopfordret anmeldelse
Besvarelse fra Homebase - Broadstairs
Hi Rebecca,
We’re sorry you’ve had a disappointing experience. We appreciate you bringing this to our attention and will share your review with the store manager.
Thanks,
Team Homebase
Rather disordered at collection point…
Rather disordered at collection point and not enough staff.
6. december 2023
Besvarelse fra Homebase - Broadstairs
Hi Marylyn,
We’re sorry you’ve had a disappointing experience. We appreciate you bringing this to our attention and will share your review with the store.
Thanks,
Team Homebase
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