The click & collect area wasn't well signposted and, once we'd got a trolley from outside the store, there wasn't much room to move the box off the counter onto the trolley due to various obstacles... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Fantastic help at 5pm 15 December Homebase Bracknell at Dulux paint section by Emmanuel and Gweneth both went over and above to help me find my way through the nightmare of Dulux paint choices , num... Se mere
Virksomheden har svaret
What can I say... No on a serious note, Doug Stephens at the Bracknell branch was very helpful, listened to our needs/requirements and gave us some good advise. He wasn't pushing, because if he d... Se mere
I had been looking around several stores likes of B&Q, Wickes but the moment I stepped in Homebase Claire asked me if she can help me, she spent hours in putting up the right order as needed by me in... Se mere
Virksomhedsoplysninger
- Marked for byggematerialer
- Butik med badeværelsesudstyr
- Gør det selv-butik
- Møbelforretning
- Havecenter
- Køkkenindretningsbutik
Om Homebase - Bracknell
Skrevet af virksomheden
Homebase
Skrevet af virksomheden
- All your home needs
- We know what it takes to make a home. From the fixing, making, chopping, handy things. To the cosy, gorgeous, show-stopping, homely things. We’ve got the lot, all under one roof. Since we opened our freshly painted doors in 1979, we have been making homes and gardens that little bit brighter. Our helpful teams are on hand to help you with your next project in over 145 stores across the UK and Ireland. Whether you’re looking for inspiration on your next transformation or you’re on the hunt for the latest products and trends we have everything you need. Plus, we’ve got all the leading brands like Bathstore, Dulux, Farrow and Ball, Karcher, Powerbase and exclusive ranges from Country Living and House Beautiful. For more inspiration and ideas for your home and garden, follow us on: • Facebook • Instagram • LinkedIn • Pinterest
Kontaktoplysninger
Wokingham Road, RG42 1NB, Bracknell, Berkshire, Storbritannien
- 0345 640 7497
4,3
Fremragende
125 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 41 % af deres negative anmeldelser
Svarer typisk inden for 2 uger
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Everything ready for me
Everything ready for me, no queue no fuss simple!
17. juni 2024
Uopfordret anmeldelse
Outstanding customer care
Outstanding customer care and professional service from Claire Hodd in planning our new kitchen and bathrooms
8. juni 2024
Uopfordret anmeldelse
Doug and Katie at Bracknell Homebase…
Doug and Katie at Bracknell Homebase are stars! Their customer service today was the best I've received in years, going above & beyond to help us.
Well done and thank you Doug and Katie.
9. juni 2024
Uopfordret anmeldelse
For the 3rd time in a row when doing…
For the 3rd time in a row when doing click and collect item was damaged
14. juni 2024
Uopfordret anmeldelse
Besvarelse fra Homebase - Bracknell
Hi Grant,
We're sorry to hear that your Click&Collect was damaged, if you return this to the store where you collected the item they can arrange for an exchange or a refund. If you are unable to return to the store or would like to keep the damaged goods please send images to this link;(https://help.homebase.co.uk/hc/en-gb/requests/new?&referrerPageUrl=https://help.homebase.co.uk/hc/en-gb)
Kind Regards
Team Homebase
I ordered 18 decking planks
I ordered 18 decking planks, 15 were great, but one was warped, 1 was spit and 1 was not the correct width. We didn't have the time to exchange them as my son only saw them on 7th June 2024 -he'd come from Ireland to do the job. He reconfigured his plan to accommodate the 3 'bad' ones. I have pictures on my mobile, but I haven't had time to go visit the store for any compensation. Lynnette Oldfield
30. maj 2024
Besvarelse fra Homebase - Bracknell
Hello Lynnette,
We're sorry to hear that you have had these issues. A member of our senior team will be in touch to discuss this further.
Kind Regards
Team Homebase
Quick and efficient collection process
Very quick and efficient collection process. Nice lady that served us. Great baskets, so happy with the items too.
12. juni 2024
Uopfordret anmeldelse
Great price
Great price, great service, great delivery, couldn't be more pleased. Thank you so much and would definitely recommend.
5. juni 2024
Great service
Store kept me fully up to date including 2 calls about my order. Great service.
9. juni 2024
Uopfordret anmeldelse
One of the items was wrong second time…
One of the items was wrong second time it’s happened on click and collect given a lower priced item till I queried and had to wait 10 minutes for someone to come and swap it for what I actually ordered and paid for no explanation or apology guessing they were hoping I wouldn’t notice
9. juni 2024
Uopfordret anmeldelse
Besvarelse fra Homebase - Bracknell
Hi Mrs Hey,
Thanks for bringing this to our attention. We’re sorry to hear of your disappointing experience. Feedback like this is incredibly important to us, so we've shared this with the instore team. Please feel free to reach out to us on (https://help.homebase.co.uk/hc/en-gb/requests/new) if you would like to discuss this further.
Team Homebase
CIick and collect just works
CIick and collect just works - nice people too.
9. juni 2024
Uopfordret anmeldelse
The guys in the store
The guys in the store - Alan? And Dave were a great help in moving the bookcase today. Thank you
31. maj 2024
Uopfordret anmeldelse
Staff are always so helpful
Staff are always so helpful, whenever needed 👍😀 excellent paint choice
28. april 2024
Uopfordret anmeldelse
Within an hour
Ordered, received text and picked up item all within the hour ... Helpful staff in store, couldn't ask for more.
30. maj 2024
Uopfordret anmeldelse
Great service
Great service, our item was ready to be collected within half an hour of ordering.
25. maj 2024
Uopfordret anmeldelse
Great customer service
Rosie the lady at the collection desk is extremely helpful and very friendly. Good customer engagement.
24. maj 2024
Uopfordret anmeldelse
I got sent a notification that the…
I got sent a notification that the package was ready for collection, but it actually was not ready.
22. maj 2024
Uopfordret anmeldelse
Besvarelse fra Homebase - Bracknell
Hi Mike,
We’re sorry you’ve had a disappointing experience. We appreciate you bringing this to our attention and will share your review with the store manager.
Thanks,
Team Homebase
What can I say...
What can I say...
No on a serious note, Doug Stephens at the Bracknell branch was very helpful, listened to our needs/requirements and gave us some good advise.
He wasn't pushing, because if he did I would of dropped them from our places to go.
We had a few issues during the build, and Doug (whilst on holiday) did he best to help, as well as getting his colleague Claire to support.
14. april 2024
Uopfordret anmeldelse
Homebase Bracknell
The things I wanted were easy to order online for click and collect. I received a call from a very polite staff member that one item wasn't available but I would be refunded. When I went to collect my items the staff member who served me was friendly and chatty and efficient. Very impressed with Homebase Bracknell.
16. maj 2024
Uopfordret anmeldelse
The staff in the Bracknell store are…
The staff in the Bracknell store are always so helpful and give good advice about what products are best for what ever project I am doing. The prices in store are also more in line with your competitors
14. maj 2024
Uopfordret anmeldelse
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
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