I was selling a flat in Chertsey. I engaged Hodders and was then told by a friend I'd made a big mistake. Sorry friend I was right and you were wrong! Initially Rob gave an uncannily accurate of wh... Se mere
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Se, hvad kunderne siger
We would like too express our sincere thanks to Nicola and the team at Hodders for all their help throughout our house purchase. As first-time buyers, and with this being our first experience... Se mere
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You really can not fault Hodders from start to finish. As estate agents they've been nothing but helpful and reassuring during what can be, a really stressful time! We couldn't recommend them enough.... Se mere
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Nicola was always available by phone to handle any queries that arose during the whole process. No hiding behind emails! This made the whole process a lot less stressful for us, and was a major help... Se mere
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Virksomhedsoplysninger
Skrevet af virksomheden
MOVING THE COMMUNITY FOR OVER 65 YEARS & WE’RE JUST GETTING STARTED... We understand that each and every property move is different, so we take a personalised approach. And we've been around for over 65 years now, which means we've learned exactly what clients want and expect from an agent. Whether you've buying, selling, renting, or letting, we strive to get the best outcome for every single customer. We know moving can be stressful, so we do all we can to remove the pain points, proving practical, honest support and friendly service. Being independent enables us to offer a personalised experience, in which we genuinely understand and listen to your needs. We're invested in using the best available technology too, so whatever your situation, we've got the tools to make things happen. Community is at the heart of everything, so we also support local businesses, schools, and charities. It's all part of our vision to do things differently. This forward-thinking approach is what sets hodders apart, resulting in the kind of committed, hand-on service we believe you deserve. That’s why working with hodders feels different.
Kontaktoplysninger
15 Windsor Street, KT16 8AY, Chertsey, Storbritannien
- 01932687460
- tbaldwin@hodders.net
- www.hodders.net
4,7
Fremragende
89 anmeldelser
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Very helpful agency/agents
Very helpful agency/agents. We mostly dealt with Karen, whom we are very thankful for!
I can recommend Hodders to my friends !
17. august 2023
Uopfordret anmeldelse
Besvarelse fra hodders Estate Agents
Thank you for your comment and recommendation. It's good to have feedback from our clients.
Completely unprofessional company…
Completely unprofessional company please AVOID if you are a perspective tenant. I put forward an offer of one years rent upfront which was accepted by the landlord fairly quickly. I got a call from Aaron with the news it was accepted on the Friday, he explained the process of completing the documents needed and I confirmed I would have it done the next day (Saturday). When I have then gone to open the documents the link was defective so I was unable to sign the forms. I notified Hodders of this and with no follow up until I contacted them on Monday morning they then told me the property had been let to another tenant - they are closed on Sunday so they have managed to do this in the space of 24hrs even though I had agreed with Aaron terms etc.
I had already been sent the lease (22 pages long with no details of where the deposit is to be sent). They had not contacted me with any update of this news even though they have my mobile number, email and WhatsApp details (they said they tried to call me on Friday and Saturday and I have had 0 missed calls from them). It took for me to approach them enquiring as to why the link wasn't working and where to send the deposit to find out this news. Not only has this company gone behind my back, they have began processes to secure it in place KNOWING THEY HAVE FAILED TO CONTACT ME completely left me in the dark. I asked them why another tenant has been allowed to essentially outbid my already accepted offer without my knowing and they refused to tell me the offer the other tenant put forward, also not allowing me to put another offer forward which may have been of interest to the landlord.
Save your time and please use another trustworthy company for something as important as finding a place to live, as they call themselves a family run business greed is at the forefront of their values.
14. august 2023
Uopfordret anmeldelse
Besvarelse fra hodders Estate Agents
Dear Shannon
Thank you for bringing the matter to our attention. All feedback is important to us, and we're sorry to hear you've had such a frustrating experience and we did not meet your expectations.
We strive to deliver an exemplary service in all areas of our business, so your experience and review comes as a disappointment.
I’d like to reassure you that we take our customer feedback very seriously at hodders and your concern has been escalated to management. We are looking into this and will correspond with you as a priority.
Kindest regards.
Tracey Baldwin
Marketing Director
Great service
Tina was a great help for me and my roommate. She provided us with all the information we asked for quickly and if she didn't have answers she made sure we got them as soon as possible. Overall great experience with Hodders.
1. august 2023
Uopfordret anmeldelse
Besvarelse fra hodders Estate Agents
Thank you Hannah for your review. It's great to receive your positive feedback.
Karen Harper
Karen Harper - Sales Manager - was extremely helpful at keeping me informed with any updates on my purchase.
31. juli 2023
Uopfordret anmeldelse
Besvarelse fra hodders Estate Agents
We really appreciate your comments, thank you.
Good communication from the office…
Good communication from the office team, Tina and Solomon were very helpful. Although, I did find their reference agent - GoodLord - to be unclear on certain particulars. However, a friendly and helpful service overall.
8. august 2023
Uopfordret anmeldelse
Besvarelse fra hodders Estate Agents
Thank you for your review, we really appreciate your feedback.
We had multiple agencies trying to sell…
We had multiple agencies trying to sell our home, Hodders got so many more people through the door and ended up getting the sale.
After our home was under offer they were nothing but professional till completion.
Special thanks to Karen for seeing the sale through from start to finish.
4. august 2023
Uopfordret anmeldelse
Besvarelse fra hodders Estate Agents
Thanks Jon for your feedback. It's gratefully received. Wishing you every happiness for the future.
Excellent communication after initial problem
Although there was a problem of information not being handed over from one team member to another at the beginning. Once Karen took over
I couldn’t fault her hard work and constant chasing up of Solicitors etc.
28. juli 2023
Uopfordret anmeldelse
Besvarelse fra hodders Estate Agents
Thank you Joan. Your feedback is very important to us. And we are committed to delivering the best possible customer service, and your input helps us to improve that. Wishing you well in your new home. Kind regards.
Fantastic service right from the start
Right from the start, Hodders were helpful, always in touch and extremely helpful. We had one buer drop out at the last minute but Hodders were quick to get the house back on the market, always giving me an honest assessment of the value during these tricky times.
Once the next buyers were lined up, Karen Harper of Hodders could not have done anything more than she did to make sure we finally sold the house. She was a great liaison between myself, both sets of solicitors and the buyers. Nothing was too much trouble and I would like to especially thank her and the rest of the team for all their hard work.
25. juli 2023
Uopfordret anmeldelse
Besvarelse fra hodders Estate Agents
Thank you for sharing your experience S Chappell. We pride ourselves on our bespoke service and by writing a review of your experience will help us improve our customer satisfaction. Thanks again for choosing hodders.
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