Amani Asmal went above and beyond when I received a damaged hockey backpack. She helped me to analyse the designs of various bags, actually picking them from the shelves rather than just looking at p... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Very fast delivery. Ordered chest guard during christmas period. Order was recieved on the 5th Jan due to shop being closed for christmas peiod. Item and was delivered within 5 days. Very swift delive... Se mere
Virksomheden har svaret
I ordered some astro shoes. They arrived perfectly punctual but unfortunately I had ordered the wrong size. I was not looking forward to trying return these and get new ones but I was wrong. HFS's re... Se mere
Virksomheden har svaret
Bought four OBO face masks - total order size about £250. Delivered according to plan and the larger size ones are just what we wanted. Two smaller sized masks have loose foam padding inside which h... Se mere
Virksomhedsoplysninger
Kontaktoplysninger
3,5
Middel
195 anmeldelser
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Unreliable
Seem to repeatedly fail to actually have in stock the items/colours ordered - if I'd wanted red I wouldn't have ordered blue.. avoid.
19. februar 2018
Uopfordret anmeldelse
Excellent service fast delivery
I wanted some Adidas 3 stripe in red and this was the only place I could find them. I have to admit I was a little sceptical about using a website I'd never heard of but I took the chance and I have to say I am extremely happy. Delivered within 7 days and fantastic customer service whom responds quickly to email. Thank you
7. august 2017
Uopfordret anmeldelse
Order arrived within 2 days
My first time shopping with Hockey FActory and I was very pleased. My item was delivered within 2 days on the free delivery option and I got an hour delivery window sent to me from DPD via a text message.
22. juli 2017
Uopfordret anmeldelse
I had a great experience
I had a great experience. There was one of the 4 items I ordered out of stock, but they explained I could wait or take an upgrade replacement for the same price. So I did. Very happy - it all arrived the next day. Great service.
20. juli 2017
Uopfordret anmeldelse
Terrible company to shop with
Terrible company to shop with. Placed an order, they then said they didn't have what I ordered. They suggested something else which I accepted and then they shipped the wrong item! Then they asked ME to pay for the return and wouldn't cover the full cost. Do not use this business
4. juli 2017
Uopfordret anmeldelse
Ideal online shopping experience
My order came through on time with regular updates regarding delivery and the product was exactly as expected.
15. juni 2017
Uopfordret anmeldelse
Don't shop with them
Shocking service. The stock they suggest via their website is available, probably isn't. Their strategy seems to be to get you to spend with them but then they text you the following day to say they don't have it but they try and palm you off with different sizes or colours etc. And the attitude of the employees is a disgrace.
3. april 2017
Uopfordret anmeldelse
**DO NOT BUY FROM**
The Hockey Factory Shop is just not worth the hassle! Worst customer service ever and delivery took over 2 weeks. Furthermore over priced!
12. december 2016
Uopfordret anmeldelse
**Bad Service**
I wouldn't shop at the Hockey Factory Shop ever again - bad customer care, due to staff being rude on the telephone.
Seems like a company looking out for themselves and not worrying about the customer.
16. november 2016
Uopfordret anmeldelse
Poor Customer Service
Lack of customer service.
Item took ages to be delivered and after emailing to find about where it was (3 days later) a reply saying they hadn't sent it.
15. november 2016
Uopfordret anmeldelse
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.