Visited hmv store in wigan 30/10/24 gentleman called Steven went above and beyond his duties to help us purchase a record that we desperately wanted . He tried their website and no luck and then trie... Se mere
Virksomheden har svaret
Lokation
Skift lokationUnit 1, 19 Grand Arcade,, WN1 1BH Wigan, GB
•Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Two young female assistants behind counter today, one was dealing with an elderly man and one was dealing with my enquiry. She found what I wanted on the computer and ordered it. She was friendly and... Se mere
Virksomheden har svaret
It’s really a pleasure to deal with people in store who know their job and add the human face to online shopping. Having goods delivered is useful but we need the physical shop where we can interact a... Se mere
Virksomheden har svaret
Went in the shop on Saturday morning and placed an order for a DVD. Received notification throughout the process. Received notification that the DVD was in the store ready for picking up on the Tuesd... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Om hmv (UK) - Wigan
Skrevet af virksomheden
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Skrevet af virksomheden
- home of entertainment since 1921
Kontaktoplysninger
Unit 1, 19 Grand Arcade,, WN1 1BH, Wigan, Storbritannien
4,6
Fremragende
172 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Svar kan have AI-indholdLæs mere
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Poppy Playtime: CatNap poster
Staff was nice and polite, order came as described in excellent condition
9. juni 2026
Besvarelse fra hmv (UK) - Wigan
Hi Dylan
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Ignorant staff
Ignorant staff, very unhelpful.
Will never use or recommend the Wigan store again
6. juni 2026
Besvarelse fra hmv (UK) - Wigan
Hello Pete
Thanks for taking the time to bring your recent experience to our attention. We pride ourselves on the service we offer our customers and are sorry to hear you’ve had a disappointing experience on this occasion.
So that we can investigate this fully, please contact our customer service team at support.hmv.com with as many details of your experience as possible and they’ll take a look asap.
I wouldn't say it was a great…
I wouldn't say it was a great experience, after all it was just buying a cd, the shop worker was helpful when I couldn't find the cd, she ordered it in online for me and it was delivered promptly, so no complaints
27. maj 2026
Besvarelse fra hmv (UK) - Wigan
Hi David
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
great for records
its hmv. they've always been decent. good prices. great delivery. i pre ordered a record and it was delivered 2 days before release.
23. januar 2026
Besvarelse fra hmv (UK) - Wigan
Hi Aiden
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Besvarelse fra hmv (UK) - Wigan
Hi Carl
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Apart from delivery time
Apart from delivery time, my experience was good. The staff at my chosen store were helpful and friendly.
13. maj 2026
Besvarelse fra hmv (UK) - Wigan
Hi Ellen
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Turntable
Professional I’ve been shopping with HMV for first time, and their online service is just as reliable as their stores. My order arrived well-packaged—which is vital for vinyl—and the delivery was prompt. Great to see a classic brand still delivering top-tier service
1. maj 2026
Besvarelse fra hmv (UK) - Wigan
Hi Mr Jan
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
I ordered a CD to collect in store 3…
I ordered a CD to collect in store 3 weeks ago, have not received my order still waiting.
13. april 2026
Besvarelse fra hmv (UK) - Wigan
Hi Mallcom
Thank you for taking the time to leave us a review. We are sorry to hear about the issues with your recent order, apologies for any disappointment caused. Please contact us at website.service@hmv.co.uk so we can assist you further.
Customer services were fab with dealing…
Customer services were fab with dealing with my problem ..
I also called in the hmv store (wigan)
Who were more than happy to deal with my problem and point me in the right direction
30. marts 2026
Besvarelse fra hmv (UK) - Wigan
Hi Yvette
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
HMV experience
Always good service at hmv, the guy in the Wigan store super helpful and professional
31. marts 2026
Besvarelse fra hmv (UK) - Wigan
Hi Gudmundur,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Besvarelse fra hmv (UK) - Wigan
Hi customer
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
It's great to have a good music shop in…
It's great to have a good music shop in the heart of Wigan, friendly service all round.
25. marts 2026
Besvarelse fra hmv (UK) - Wigan
Hi Joseph
Thanks for leaving us a great review, we’re so pleased to hear you’re loving our Wigan store!
Our colleagues work hard to offer our customers the best shopping experience in our stores and they’ll be delighted to read your kind comments, so we’ll pass this over to them.
Thanks so much and we hope to see you again soon :-)
My second home
I go to HMV so much it’s like my second home! One of the workers Jas is so sweet and helpful! Best customer service ever. I’m always going back! Nothing but positive feedback for the staff!
25. marts 2026
Uopfordret anmeldelse
Besvarelse fra hmv (UK) - Wigan
Hi Phoebe,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Besvarelse fra hmv (UK) - Wigan
Hi Amelia,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Album Delivery
My order arrived exactly when it was supposed to, and I was kept informed all along the way by e-mail. Fantastic service.
15. marts 2026
Besvarelse fra hmv (UK) - Wigan
Hi John
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Besvarelse fra hmv (UK) - Wigan
Hi Lynne,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Excellent Service.
Went in the shop on Saturday morning and placed an order for a DVD. Received notification throughout the process. Received notification that the DVD was in the store ready for picking up on the Tuesday.
Called in and picked up the DVD on Wednesday.
1. marts 2026
Besvarelse fra hmv (UK) - Wigan
Hi Colin,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Online order collection
The assistant, Jas, was excellent and very friendly. Great to talk to and when I gave my details she said she knew where exactly my order was as she had dealt with it previously. I waited only a few minutes for the parcel.
28. februar 2026
Besvarelse fra hmv (UK) - Wigan
Hi Tony,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Besvarelse fra hmv (UK) - Wigan
Hi Joe
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
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Læs om anmeldelsesprocessen på Trustpilot.
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Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.