Ordered the limited edition Gary Numan Telekon red splash vinyl version, having missed out in the beginning it came back on sale, got an email from HMV that’s it’s available again , I ordered it strai... Se mere
Virksomheden har svaret
Lokation
Skift lokation216 Royal Victoria Place Shopping Centre, TN1 2SS Tunbridge Wells, GB
•Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
The whole delivery system was well done. I got updated regularly from 1) Order, 2) Despatch and 3) Arrival. I preferred picking my order up from the shop due to multiple residents at my flat and after... Se mere
Virksomheden har svaret
Purchased a turntable for my grandson for Christmas, unfortunately it soon developed a fault. I contacted the HMV shop where I bought it and subsequently returned the item. They ordered a replacem... Se mere
Virksomheden har svaret
I have visited on a number of occasions to explore the Classical section. I have met a fellow classical fan in Matt, who happens to be a staff member, he has an encyclopaedic knowledge of many genres... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Om hmv (UK) - Tunbridge Wells
Skrevet af virksomheden
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Skrevet af virksomheden
- home of entertainment since 1921
Kontaktoplysninger
216 Royal Victoria Place Shopping Centre, TN1 2SS, Tunbridge Wells, Storbritannien
4,7
Fremragende
118 anmeldelser
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Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Very efficient and informative from…
Very efficient and informative from start to finish
3. juli 2026
Besvarelse fra hmv (UK) - Tunbridge Wells
Hi Alan
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
I was guaranteed by the staff member…
I was guaranteed by the staff member when ordering the item early Monday morning that it would be ready to pickup before the weekend, it was a birthday present for my son and it arrived monday the following week which was very disappointing.
I visited the store on the Sunday to check incase it has arrived as I had trouble on the Saturday accessing my email to find out, but it hadn't arrived, the staff member was very helpful and apologised, he took my number and agreed to call and let me know when it arrived and he was true to his which saved a lot of possible trips into town, especially during this heatwave.
22. juni 2026
Besvarelse fra hmv (UK) - Tunbridge Wells
Hi Andy,
Thank you for your feedback.
We're very sorry to hear that your item did not arrive when expected and for any disappointment as a result of this.
We are however glad that the store were helpful regarding this and that you were notified of collection as soon as this arrived on the Monday.
We do hope that you enjoy your purchase and thank you again for your comments regarding your experience.
It’s the 1st time
It’s the 1st time, I’ve used Click & Collect. I was a bit worried as I don’t have a driving licence or passport. So I had no photo i.d, but they were happy to accept my email address, that I used to place the order with.
7. juni 2026
Besvarelse fra hmv (UK) - Tunbridge Wells
Hi Robert
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Besvarelse fra hmv (UK) - Tunbridge Wells
Hi Violet,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Tip top service
The staff at the Tunbridge Wells store were extremely helpful. The chap upstairs looked online for me and did all the ordering. All instructions were very clear and he was very friendly, as was the girl downstairs.
30. april 2026
Besvarelse fra hmv (UK) - Tunbridge Wells
Hi Angie
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Besvarelse fra hmv (UK) - Tunbridge Wells
Hi Victoria
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
The company feels it’s acceptable to sell CHILDREN alcohol related products
The company feels it’s acceptable to sell a child alcohol related products in a surprise bag for children! Awful customer service with no support. Would never recommend them
5. april 2026
Uopfordret anmeldelse
Besvarelse fra hmv (UK) - Tunbridge Wells
Hello Lucy
Thanks for taking the time to bring your recent experience to our attention.
So that we can investigate this fully, please contact our customer service team at support.hmv.com with as many details of your experience as possible and they’ll take a look asap.
Besvarelse fra hmv (UK) - Tunbridge Wells
Hi Tom
Thanks for leaving us a great review, we’re so pleased to hear you’re loving our Tunbridge Wells store!
Our colleagues work hard to offer our customers the best shopping experience in our stores and they’ll be delighted to read your kind comments, so we’ll pass this over to them.
Thanks so much and we hope to see you again soon :-)
I purchased several albums and one was…
I purchased several albums and one was not playable. Upon returning to HMV there was no questions as to why, just an agreement to exchange the LP. Within a week I had a new album. Excellent service.
3. april 2026
Besvarelse fra hmv (UK) - Tunbridge Wells
Hi Mr
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Tunbridge Wells store
Staff from Tunbridge Wells store was so helpful. Placed an order and was here within a few days. I will definitely use that store again.
27. februar 2026
Besvarelse fra hmv (UK) - Tunbridge Wells
Hi Michael
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Kind staff
The staff were very helpful when I had a problem with my email to collect
8. februar 2026
Besvarelse fra hmv (UK) - Tunbridge Wells
Hi Rebecca
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Besvarelse fra hmv (UK) - Tunbridge Wells
Hello Robert,
Thanks for taking the time to leave us a 4 star review!
We hope to earn that last star from you soon ;-)
A great place to pick up BlueRay films
A great place to pick up BlueRay films, I found 4 old films I had been after and a staff member found me 2 of them very impressed.
10. januar 2026
Besvarelse fra hmv (UK) - Tunbridge Wells
Hi there,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
The member of staff in Tunbridge Wells…
The member of staff in Tunbridge Wells was most helpful and friendly and placed my order for me very happy with the service
19. januar 2026
Besvarelse fra hmv (UK) - Tunbridge Wells
Hi Andrew,
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Besvarelse fra hmv (UK) - Tunbridge Wells
Hello Dennis
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Excellent online service.
15. september 2025
Besvarelse fra hmv (UK) - Tunbridge Wells
Hi Χάρης
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
5 stars
In branch service top quality, fast delivery & great comms from order to pick up.
6. december 2025
Besvarelse fra hmv (UK) - Tunbridge Wells
Hi stacey
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Top class service
The member of staff was very friendly and helpful. He dealt with all my questions with great professionalism, making the shopping process very easy.
17. november 2025
Besvarelse fra hmv (UK) - Tunbridge Wells
Hi Tracey
Thanks for leaving us a great review, we’re so pleased to hear you’re loving our Tunbridge Wells store!
Our colleagues work hard to offer our customers the best shopping experience in our stores and they’ll be delighted to read your kind comments, so we’ll pass this over to them.
Thanks so much and we hope to see you again soon :-)
Besvarelse fra hmv (UK) - Tunbridge Wells
Hello Kevin
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Brilliant store
Brilliant store
Staff are great so helpful
Old sckool high street shop we should treasure.
Thank you
20. november 2025
Besvarelse fra hmv (UK) - Tunbridge Wells
Hi Jonathon
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Dette er Trustpilot
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