I bought a CD which I brought back the following week as it was faulty (for some reason my CD player just didn’t recognise it). Rosie issued the refund, ordered the replacement, and it arrived by the... Se mere
Virksomheden har svaret
Lokation
Skift lokation16-17 Regent Street, SN1 1JQ Swindon, GB
•Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Ordered a couple of vinyl albums, one in the Swindon store and one on website, Staff member in Swindon store so friendly, courteous and helpful helped make the whole process very easy. Kept fully upda... Se mere
Virksomheden har svaret
Thank you for serving my daughter in Swindon branch to pick up my order of final destination First blood , as I was unwell on that day with shingles ,to collect. DVD was in perfect condition. Sound... Se mere
Virksomheden har svaret
I accompanied my daughter into hmv a lounge fly bag in the store shop window drew her attention as I bought her a nightmare before christmas bag for her birthday in September 2023 and spend £190. We... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Om hmv (UK) - Swindon
Skrevet af virksomheden
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Skrevet af virksomheden
- home of entertainment since 1921
Kontaktoplysninger
16-17 Regent Street, SN1 1JQ, Swindon, Storbritannien
4,7
Fremragende
192 anmeldelser
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Excellent Customer Service
I bought a CD which I brought back the following week as it was faulty (for some reason my CD player just didn’t recognise it). Rosie issued the refund, ordered the replacement, and it arrived by the following week. Seamless service, and the replacement works perfectly.
17. maj 2026
Besvarelse fra hmv (UK) - Swindon
Hi Dale,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Ordered a box set in store and…
Ordered a box set in store and delivered in 48 hours. Great service.
30. april 2026
Besvarelse fra hmv (UK) - Swindon
Hi Andy,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
My most fav retail shop in the world’s
30. april 2026
Besvarelse fra hmv (UK) - Swindon
Hi Sang,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Stressfree ordering process
Clear ordering process and good communication on delivery of goods purchased
28. april 2026
Besvarelse fra hmv (UK) - Swindon
Hi Diane
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Album corner crushed and dented
All 3 arrived but the corners of all 3 were dented. Outer box was dented and had a tear. Needs more packaging to stop this happening.
27. april 2026
Besvarelse fra hmv (UK) - Swindon
Hi Karen
Thank you for taking the time to leave us a review. We are sorry to hear your item was damaged, apologies for any disappointment caused. Please contact us at website.service@hmv.co.uk so we can assist you with this.
Easy to order very fast delivery.
24. april 2026
Besvarelse fra hmv (UK) - Swindon
Hi Beverley
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Great Service
The item which was a pre order was released on the 10th April and was ready to pick up at my local store the next day.
12. april 2026
Besvarelse fra hmv (UK) - Swindon
Hello Allen
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Fantastic reliable company
Always have a fantastic service , good choice of products and very good efficient delivery.
15. april 2026
Besvarelse fra hmv (UK) - Swindon
Hi sean
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Besvarelse fra hmv (UK) - Swindon
Hi Cathy.
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
All good from HMV Swindon
Very pleasant and helpful service when buying a DVD and collecting order from HMV shop.
2. april 2026
Besvarelse fra hmv (UK) - Swindon
Hi T.Webb
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Great service
the staff members are very kind and helpful . answered all of my questions that I needed
27. marts 2026
Besvarelse fra hmv (UK) - Swindon
Hi Vailanka
Thanks for leaving us a great review, we’re so pleased to hear you’re loving our Swindon store!
Our colleagues work hard to offer our customers the best shopping experience in our stores and they’ll be delighted to read your kind comments, so we’ll pass this over to them.
Thanks so much and we hope to see you again soon :-)
Click and collect worked like charm.
19. marts 2026
Besvarelse fra hmv (UK) - Swindon
Hi Adrian
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Vulpix:Fox-tastic service
The vulpix loungefly bag is beautiful with a great amount of space, email updates were really good and the staff member did everything she could to locate the box for me bless her. Good service
16. marts 2026
Besvarelse fra hmv (UK) - Swindon
Hi Tasmin
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Was seen straight away
Was seen straight away. The staff member was very polite and friendly.
13. marts 2026
Besvarelse fra hmv (UK) - Swindon
Hi Sue
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Very helpful staff
Very helpful staff placed an order for me which I collected from the store after receiving email notification that it was ready.
6. marts 2026
Besvarelse fra hmv (UK) - Swindon
Hello Viv,
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Album was good value and arrived at the…
Album was good value and arrived at the store within 48 hours of ordering it. Great service.
1. marts 2026
Besvarelse fra hmv (UK) - Swindon
Hi Mandy,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Super fast delivery and really easy to…
Super fast delivery and really easy to navigate
20. februar 2026
Besvarelse fra hmv (UK) - Swindon
Hi Paula
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
First class HMV
Ordered a couple of vinyl albums, one in the Swindon store and one on website, Staff member in Swindon store so friendly, courteous and helpful helped make the whole process very easy. Kept fully updated by email through order, despatch and collection. HMV's level of customer service is absolutely fantastic, and the staff are always a credit to HMV, thank you so much 😊
3. februar 2026
Besvarelse fra hmv (UK) - Swindon
Hi Lee,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Only issue I had was playing the…
Only issue I had was playing the waiting game for a supplier to get new supplies. Otherwise they stayed in contact with me keeping me updated at all times.
24. januar 2026
Besvarelse fra hmv (UK) - Swindon
Hi Adrian,
Thank you for taking the time to leave us a review. We love receiving feedback from our customers and will do our best to earn that last star from you next time ;-)
Have a great day!
Good communication regarding the order…
Good communication regarding the order at all stages.
20. januar 2026
Besvarelse fra hmv (UK) - Swindon
Hi Gail
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
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