8Came in to commercial road portsmouth store to browse and look for a specific dvd. Wasn't especially busy but the security guard was actively following me closely around the store within 2 meters a... Se mere
Virksomheden har svaret
Lokation
Skift lokation244-248 Commercial Road, UNIT 2, PO1 1HH Portsmouth, GB
•Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Super easy and super quick online ordering and collection in store. My item arrived really quickly and there was no fee to collect. Very happy. Will remember to use HMV in the future and not just t... Se mere
Virksomheden har svaret
Fab service once again Portsmouth HMV team. Placed my order with you in store and was notified by email to pick up and all good when I collected.
Virksomheden har svaret
Ordered cd in store which was temporarily out of stock. Easy ordering process. CD arrived within time period stated. Staff at counter very polite and proficient. Would readily use HMV services again
Virksomheden har svaret
Virksomhedsoplysninger
Om hmv (UK) - Portsmouth
Skrevet af virksomheden
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Skrevet af virksomheden
- home of entertainment since 1921
Kontaktoplysninger
244-248 Commercial Road, UNIT 2, PO1 1HH, Portsmouth, Storbritannien
4,6
Fremragende
283 anmeldelser
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Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Besvarelse fra hmv (UK) - Portsmouth
Hi Pauline
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Really nice staff and vinyls
Really nice staff there who are patient, friendly, and talkative. Really nice vinyls too.
9. december 2023
Besvarelse fra hmv (UK) - Portsmouth
Hi
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Great
Easy to order, delivered to nearest store and kept informed about where purchase was
Collected easily from store. All great
8. december 2023
Besvarelse fra hmv (UK) - Portsmouth
Hi Lindsay,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Besvarelse fra hmv (UK) - Portsmouth
Hi George
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Friendly staff
Friendly staff. Had to order one record but it arrived without any problems. Will be returning
30. november 2023
Besvarelse fra hmv (UK) - Portsmouth
Hi Barry
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Good Communication to say it had arrived
29. november 2023
Besvarelse fra hmv (UK) - Portsmouth
Hi Robin
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Easy to order and then to collect
Easy to order and then to collect. Friendly helpful staff
25. november 2023
Besvarelse fra hmv (UK) - Portsmouth
Hi Lorne
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Bleach by mail
Didn't know you could go in store pick something and get it sent free to your address, will do again in future.
28. november 2023
Besvarelse fra hmv (UK) - Portsmouth
Hi Christopher
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Very good
Very good solid packaging. Delivered in good time. CD boxed set in excellent condition.
23. november 2023
Besvarelse fra hmv (UK) - Portsmouth
Hello Neil,
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon! :)
Besvarelse fra hmv (UK) - Portsmouth
Hi Red,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
I picked up an item this morning at…
I picked up an item this morning at your Portsmouth branch i had ordered
a recordplayer. I was served by a really lovely and helpful member of your staff. Nothing was too much trouble .
So my experience was great 👍
19. november 2023
Besvarelse fra hmv (UK) - Portsmouth
Hi Peter
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Besvarelse fra hmv (UK) - Portsmouth
Hi Karen
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Besvarelse fra hmv (UK) - Portsmouth
Hi Judith
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Besvarelse fra hmv (UK) - Portsmouth
Hi Marcus
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Easy to order came before due daye
8. november 2023
Besvarelse fra hmv (UK) - Portsmouth
Hi Mrs Stewart
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Poor customer service
Did not receive an email that the items were at the store to be collected. Telephone number for the store advertised on the website isn't working. I went to the store to see where my order was.
Attitude of the member of staff, Ciaran, was off hand. The items had been in store several weeks. Questioned about notification. I was told it could be in the junk mail! The telephone number had been out of order for a while! Not good customer service.
28. oktober 2023
Besvarelse fra hmv (UK) - Portsmouth
Hello Customer
Thanks for taking the time to bring your recent experience to our attention. We pride ourselves on the service we offer our customers and are sorry to hear you’ve had a disappointing experience on this occasion.
So that we can investigate this fully, please contact our customer service team at support.hmv.com with as many details of your experience as possible and they’ll take a look asap.
Besvarelse fra hmv (UK) - Portsmouth
Hi Richard
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Besvarelse fra hmv (UK) - Portsmouth
Hello Thomas
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Very helpful
20. oktober 2023
Besvarelse fra hmv (UK) - Portsmouth
Hi Sharon
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Click and collect was easy
Ordered click and collect during a 20% off online promotion. Ordering online was easy and item arrived in-store within 3 days. Needed photo ID to collect my order, which can be annoying if you leave home without it. Overall a very positive experience.
15. oktober 2023
Besvarelse fra hmv (UK) - Portsmouth
Hi lisa
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
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