Very good overall. I was able to buy the product I wanted at a good price, although it was slightly difficult to locate in store - there were several options where a 4K anime might be and I had to hun... Se mere
Virksomheden har svaret
Lokation
Skift lokation73 / 75 Dolphin Centre, BH15 1SY Poole, GB
•Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Always get great service in this branch! Staff are very knowledgable, friendly & ready to help. Ordered my film easily, got an email to say it was ready for me, & collected it easily from a lovely smi... Se mere
Virksomheden har svaret
Mainly the experience was really good, just that one of the covers on one of the vynl albums was damaged. It couldn't be seen as it was the inside cover. Other than that I thought the 3 for £66 was an... Se mere
Virksomheden har svaret
Why pay for postage or a Prime subscription when you can get an order sent double-quick to a local store? The Poole branch has a big enough stock to ensure pleasant browsing, with plenty of collecta... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Om hmv (UK) - Poole
Skrevet af virksomheden
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Skrevet af virksomheden
- home of entertainment since 1921
Kontaktoplysninger
73 / 75 Dolphin Centre, BH15 1SY, Poole, Storbritannien
4,7
Fremragende
127 anmeldelser
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Besvarelse fra hmv (UK) - Poole
Hi Miles
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Great service
Always get great service in this branch! Staff are very knowledgable, friendly & ready to help. Ordered my film easily, got an email to say it was ready for me, & collected it easily from a lovely smiley young lady as soon as I could get there. HMV is always our ‘go-to’ for any music/films/TV dvd & has been for many years, where ever we’ve lived (we’ve always found a local branch), now Poole is our one. And if they can’t get it, it isnt out there! Thank you, guys!
18. april 2026
Besvarelse fra hmv (UK) - Poole
Hi Penelope
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Besvarelse fra hmv (UK) - Poole
Hi Phoebe
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Very friendly and helpful assistant
Very friendly and helpful assistant, quick service.
20. marts 2026
Besvarelse fra hmv (UK) - Poole
Hi David
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
DVD order
Ordering from the shop was easy, The staff at the Poole shop were very friendly and helpful. A quick delivery time, notified when the DVD had arrived.Excellent experience. Will use again.
14. marts 2026
Besvarelse fra hmv (UK) - Poole
Hi peter
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Helpful
Helpful, friendly & always like to get my records from HMV
Keep up the good work guys
7. marts 2026
Besvarelse fra hmv (UK) - Poole
Hello Tony,
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Exceptional service and delivery
excellent in store service choosing the item and prompt delivery upon release.
3. marts 2026
Besvarelse fra hmv (UK) - Poole
Hi Louise
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Besvarelse fra hmv (UK) - Poole
Hi Ella
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Quick collection time
Quick collection time. Pick up was easy, staff excellent
and item ordered was in perfect condition. Thanks
29. januar 2026
Besvarelse fra hmv (UK) - Poole
Hi Alison
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
The staff were very helpful when I got…my dvd Gotti
The staff were very helpful when I got served and when I phoned them about my parcel. A very enjoyable experience
13. januar 2026
Besvarelse fra hmv (UK) - Poole
Hi Sarah
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Vinyl went missing!
Vinyl went missing. Had confirmation that it was delivered to poole store but vinyl wasnt there when I went to collect. This was a Xmas present so left me without a present. Guy at poole store though was super helpful and tried his best to locate it. Got refunded for the vinyl but nothing else.
16. december 2025
Besvarelse fra hmv (UK) - Poole
Hi Sarah
Thanks for leaving us a review. We're sorry to hear that you had a problem with the delivery of your order - the vast majority of our orders arrive without issue and so it's disappointing to hear that we were unsuccessful on this occasion.
We hope this is now resolved but if you require any further assistance please contact us at support.hmv.com and provide us with as much info about your experience as possible.
The gentleman that served us.
5. januar 2026
Besvarelse fra hmv (UK) - Poole
Hi Janet
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Dvd buy
Went into the dhop thr sakes orople both times helpful and look up the dvd I had asked about.
Also told me where I could go for to get the dvd. Quality good & match the price.
18. december 2025
Besvarelse fra hmv (UK) - Poole
Hi Tina
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Very fast delivery to my local HMV…
Very fast delivery to my local HMV store. My order was traced quickly at the store and the whole process was smooth and efficient, especially so considering it was a few days before Christmas.
2. januar 2026
Besvarelse fra hmv (UK) - Poole
Hi Sarah
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
My first time to buy for my daughter's…
My first time to buy for my daughter's present for the christmas and it's quick to arrived in time.
19. december 2025
Besvarelse fra hmv (UK) - Poole
Hi Rudy
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Very helpful and knowledgable staff
Very helpful and their staff are very knowledgeable of all aspects of music.
29. december 2025
Besvarelse fra hmv (UK) - Poole
Hello Robin
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
I did a lot of online ordering for Xmas…
I did a lot of online ordering for Xmas in HMV, great communication by email on collection times, the staff are always really friendly and helpful at this store. Always have well laid out stock and will help when looking for something.
25. december 2025
Besvarelse fra hmv (UK) - Poole
Hi Customer
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Very good overall
Very good overall. I was able to buy the product I wanted at a good price, although it was slightly difficult to locate in store - there were several options where a 4K anime might be and I had to hunt around a bit. The 'check in-store stock' feature on hmv.com is very useful, and accurate when I've used it. Joel was friendly and helpful at the checkout; it would have been useful to have been told that I could have a paper receipt rather than an email.
17. december 2025
Besvarelse fra hmv (UK) - Poole
Hi ,
Thank you for taking the time to leave us a review. We love receiving feedback from our customers and will do our best to earn that last star from you next time ;-)
Have a great day!
pre-order item arrived ahead of schedule
My pre-order item arrived in store ahead of schedule. The collection was great, friendly, approachable staff and the whole experience was stress-free and pleasant.
22. december 2025
Besvarelse fra hmv (UK) - Poole
Hi Paul
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Excellent service as always
Item arrived at store on time. No issues collecting package. Staff very helpful and pleasant at the Poole branch. Item itself was very well packed and in pristine condition. Always a good experience shopping and ordering from this store.
13. december 2025
Besvarelse fra hmv (UK) - Poole
Hi SJS
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.