Firstly, I'm so pleased HMV continues to remain open on Oxford Street. It's great for music lovers to browse and select music and videos in a bricks and mortar store. And the staff at HMV clearly enjo... Se mere
Virksomheden har svaret
Lokation
Skift lokation363 Oxford Street, W1C 2JW London, England, GB
•Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
The sales assistant used his initiative to check in the drawer below the cd display as sometimes further cds are stored there. When he couldn’t find the cd we wanted he suggest we order from the artis... Se mere
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The lady we dealt with couldn't have been more helpful and provided great customer service. We were looking for something specific which needed to be ordered. The till malfunctioned, but she stayed ca... Se mere
Virksomheden har svaret
It was almost perfect. Only thing that i didn't like was everything was payments and package was individually sent and taken. I can understand packages being sent indiviually due to weight and size. B... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Om hmv (UK) - Oxford Street
Skrevet af virksomheden
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Skrevet af virksomheden
- home of entertainment since 1921
Kontaktoplysninger
363 Oxford Street, W1C 2JW, London, England, Storbritannien
4,6
Fremragende
882 anmeldelser
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Papa was a rolling stone
It was almost perfect. Only thing that i didn't like was everything was payments and package was individually sent and taken. I can understand packages being sent indiviually due to weight and size. But couldn't payments been done as one. Maybe choice could be offered before customer agrees sale. To have payments done in one or separately. Just a thought.
7. juli 2026
Besvarelse fra hmv (UK) - Oxford Street
Hello Daniel
Thanks for taking the time to leave us a 4 star review!
With regard to payments, please be advised that credit/debit cards are only charged as and when the item is allocated to your order and ready to dispatch, so for orders consisting of multiple items dispatching at different times or from different warehouse locations, you may see items charged separately.
Should you wish to have a single payment, if you place the order using PayPal, as these are charged immediately when the order is placed, there would be just the single payment regardless of multiple dispatches.
We hope this helps!
Besvarelse fra hmv (UK) - Oxford Street
Hi flavio
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Easy
Is very easy to use the website, I bought the CDs and asked to collect in store, to be faster. The whole process is informed by e-mail step by step and the staff is amazing.
24. juni 2026
Besvarelse fra hmv (UK) - Oxford Street
Hi Ana
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
The person that helped me was…Martin
The person that helped my was brilliant, he really knows the stock and went out of his way to help .
26. juni 2026
Besvarelse fra hmv (UK) - Oxford Street
Hi June
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Not delivered yet
One of the items from the order hasn’t been delivered yet. It’s taking too long. Had I known this, I’d buy it from the store and avoid any future pre-orders.
5. juli 2026
Besvarelse fra hmv (UK) - Oxford Street
Hi Enrique
Thank you for taking the time to leave us a review. We are sorry to hear about the delay with your recent order, apologies for any disappointment caused. Please contact us at website.service@hmv.co.uk so we can assist you further.
Very friendly workers
3. juli 2026
Besvarelse fra hmv (UK) - Oxford Street
Hello,
Thank you for leaving a 5-star review! We pride ourselves on offering our customers the best experience, and we’re so pleased to hear this has paid off.
See you soon :-)
The staff where super helpful and the…
The staff where super helpful and the items where delivered quickly and in perfect condition
30. juni 2026
Besvarelse fra hmv (UK) - Oxford Street
Hi teddie
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Click & Collect GO!
Ordered something from their site because I wasn't sure it would be in store. I was suprised it dispatched so fast considering it was on the weekend however it was delivered on time and in perfect condition!
Staff was very friendly and helpful. I'd definitely shop using this process again.
28. juni 2026
Besvarelse fra hmv (UK) - Oxford Street
Hi O.R.P
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
I bought a CD with click and collect
I bought a CD with click and collect. When it was ready, the collection process was quick and easy and the staff helpful.
25. juni 2026
Besvarelse fra hmv (UK) - Oxford Street
Hello Steven
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Besvarelse fra hmv (UK) - Oxford Street
Hello there,
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Besvarelse fra hmv (UK) - Oxford Street
Hi Ray,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Nice young man took my order.my order…
Nice young man took my order.my order arrived on time and was well packaged.
23. juni 2026
Besvarelse fra hmv (UK) - Oxford Street
Hi Marc,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Besvarelse fra hmv (UK) - Oxford Street
Hi David
Thanks for leaving us a review. So that we can look into this fully and get you the best answer, Please contact us at support.hmv.com and provide us with as much info about your experience as possible.
We’ll then take a look and get back to you as soon as possible.
Easy click & collect from store
Easy click & collect from store, with shared updates of dispatch and arrival at store.
19. juni 2026
Besvarelse fra hmv (UK) - Oxford Street
Hello Mr Bassett
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
The staff/email notifications
The staff are always excellent.
Also, when I order (in store) I receive confirmations of release dates and delayed releases (due to distributors pushing back releases).
So I always know what's happening with my order(s).
I'd highly recommend HMV, especially if you like to browse in store like I do.
Excellent service.
17. juni 2026
Besvarelse fra hmv (UK) - Oxford Street
Hi ade
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Besvarelse fra hmv (UK) - Oxford Street
Hi Brian
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Click and collect
Click and collect, staff were very helpful and polite, quick service well done!
12. juni 2026
Besvarelse fra hmv (UK) - Oxford Street
Hi Zoe
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Great customer service and a swift…
Great customer service and a swift delivery of the product I ordered.
18. juni 2026
Besvarelse fra hmv (UK) - Oxford Street
Hi Mark
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Donkey Kong Bananza
I bought a game from HMV a few weeks ago for my brother’s birthday. Although it was out of stock, the staff member explained everything clearly and assured me it would be delivered by Tuesday if I ordered in-store. He was very patient, and my order arrived exactly as promised. Thank you for the excellent service! I can’t remember his name, but I think he had long, mid-length curly hair. He was amazing!
31. maj 2026
Besvarelse fra hmv (UK) - Oxford Street
Hi Sherry
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Disabled assistance was spot on
Disabled assistance was spot on, security and hmv staff couldn't of done anymore to help me from start to finish. Thank you so much hmv Oxford Street for making it possible for me to attend to meet my idol x
15. juni 2026
Besvarelse fra hmv (UK) - Oxford Street
Hi Holly
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
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