HMV are my go-to for all my DVD’s and Box-sets. The stock is massive and diverse, the staff are always knowledgeable, friendly and supportive; the postage and delivery are excellent and fast. Can’t... Se mere
Virksomheden har svaret
Lokation
Skift lokationUnit 2b, Blackettbridge, Eldon Square Shopping Centre, NE1 7XJ Newcastle, GB
•Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I ordered 3 classic albums for my son's 17th birthday. Two came immediately, the 3rd - Beastie Boys I'll Communications arrived a day or so later with a hand written note saying 'Best band ever' and a... Se mere
Virksomheden har svaret
Not bought a CD from a shop for years! Are they even called CDs now? Anyway, a knowledgeable young guy guided me through the process of ordering an out of stock, ‘niche’ CD without making me feel patr... Se mere
Virksomheden har svaret
I pre-ordered a funko pop figure, PERFECT BUYING EXPERIENCE.No money was taken until the item was in stock. The delivery was spot on and well packaged. I wouldnt hesitate to purchase from HMV again. I... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Om hmv (UK) - Newcastle
Skrevet af virksomheden
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Skrevet af virksomheden
- home of entertainment since 1921
Kontaktoplysninger
Unit 2b, Blackettbridge, Eldon Square Shopping Centre, NE1 7XJ, Newcastle, Storbritannien
4,8
Fremragende
616 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Besvarelse fra hmv (UK) - Newcastle
Hi Tabitha,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
It would have been easier to have DVD…
It would have been easier to have DVD delivered to home address. Only on this occasion store closing for three week refit.
21. februar 2026
Besvarelse fra hmv (UK) - Newcastle
Hi Michael,
Thanks for getting in touch.
We're sorry to hear of the delay with your order reaching you; our warehouse team along with Royal Mail are working around the clock to keep up with the volume of orders that we are currently receiving at this busy time. We are pleased to see that this has recently been collected before the store closure and we so hope you enjoy your purchase.
Very helpful assistant when I came to…
Very helpful assistant when I came to collect the item I had ordered, having forgotten my phone ID. Thought I'd be turned away, but he sorted it out very quickly and with a friendly smile.
18. februar 2026
Besvarelse fra hmv (UK) - Newcastle
Hi Linda
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
What a rip off....
After making several purchases of records on line and being very happy with the overall purchase experience I decided to visit Hmv Newcastle store to buy a record case for my new collection. To avoid a wasted journey I phoned the Newcastle branch to see if the case was in stocks and also to ask if I could use a, Love 2shop gift card over the counter. The assistant was very helpful and I was very pleased with his advise. What I'm far from pleased with is the fact that I have just been charged over £6 for the call,,,, What a rip off, Never again HMV, my business is going elsewhere from now on.
3. februar 2026
Uopfordret anmeldelse
Besvarelse fra hmv (UK) - Newcastle
Hello, we were sorry to learn of your disappointment at the cost of your recent call to our hmv Newcastlestore. The reason we provide 084 numbers for stores is that they offer additional options and increased functionality that helps us maintain consistent service levels across all of our stores. Regrettably, we do not have control over what additional access fees the various phone providers charge. For this reason we do highlight the additional potential cost to our customers at the beginning of each call stating that "Calls are charged at 7 pence per minute plus your phone company's access charge".
Should you encounter difficulties contacting any of our stores in the future, please feel free to call customer service on 03333 234 754 (Mon-Friday 9am-5pm). We will be happy to assist you regarding product availability in any of our stores. Alternatively, if your query is not urgent you can email us at store.service@hmv.co.uk and we'll respond to your enquiry as soon as possible.
We pride ourselves on the service we offer and we rely heavily on customer feedback in order to move forward and keep improving. We would therefore like to thank you for taking the time to make us aware of your experience.
Very helpful to my Mum
Very helpful to my Mum, who was looking for a DVD and helped order it to be collected.
18. februar 2026
Besvarelse fra hmv (UK) - Newcastle
Hi Helen
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
As always
As always, great service.
Knowledgeable staff willing to go the extra mile to answer questions and get what you ask for.
13. februar 2026
Besvarelse fra hmv (UK) - Newcastle
Hi Mr
Thanks for leaving us a great review, we’re so pleased to hear you’re loving our Newcastle store!
Our colleagues work hard to offer our customers the best shopping experience in our stores and they’ll be delighted to read your kind comments, so we’ll pass this over to them.
Thanks so much and we hope to see you again soon :-)
excellent as usual
18. januar 2026
Besvarelse fra hmv (UK) - Newcastle
Hello Gordon
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Always a pleasure to pick up an order…
Always a pleasure to pick up an order at the store. Thanks
9. februar 2026
Besvarelse fra hmv (UK) - Newcastle
Hi John
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Brilliant knowledgeable staff,ordered…
Brilliant knowledgeable staff,ordered and look for what I needed to ore order etc.
1. februar 2026
Besvarelse fra hmv (UK) - Newcastle
Hi Kirsty
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Fantastic service its so…
Fantastic service its so straightforward and simple it makes getting new releases album seamless
1. februar 2026
Besvarelse fra hmv (UK) - Newcastle
Hi Darren,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Besvarelse fra hmv (UK) - Newcastle
Hi Daniel
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Besvarelse fra hmv (UK) - Newcastle
Hello Daisy-mae
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Newcastle staff
Friendly and informative staff and very helpful within the process of ordering products
23. januar 2026
Besvarelse fra hmv (UK) - Newcastle
Hi DAVID
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
The people are great
The people are great, always have been in my local store, and always appreciate their help with finding what I need.
26. oktober 2025
Besvarelse fra hmv (UK) - Newcastle
Hello Abb
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Always buy vinyls from here
Always buy vinyls from here have a massive collection and is packaged well
20. januar 2026
Besvarelse fra hmv (UK) - Newcastle
Hello Oliver,
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Great staff
24. januar 2026
Besvarelse fra hmv (UK) - Newcastle
Hello there,
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Besvarelse fra hmv (UK) - Newcastle
Hi Peter
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Great alternative for ordering physical media
Service fast and reliable. Again, great replacement for other online retailers / apps for physical media.
21. januar 2026
Besvarelse fra hmv (UK) - Newcastle
Hi Emm
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Very happy customer
Very easy and straight forward ordering my items. Good value for money and delivered on times given.
All my experience was fast and efficient.
18. januar 2026
Besvarelse fra hmv (UK) - Newcastle
Hi Customer
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Besvarelse fra hmv (UK) - Newcastle
Hi David,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.