Excellent service from helping a disabled person to finding the item wanted, ordering it and then receiving confirmation that it was in store. To which it was picked up with ease. Staff were knowledge... Se mere
Virksomheden har svaret
Lokation
Skift lokation9/17 High Street, LE1 4FP Leicester, GB
•Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Ordered item online to pick up at store. Arrived very quickly. Forgot Photo ID, but store clerk allowed pick up anyway (probably age verification, which I passed, being over 50). Item brand new as des... Se mere
Virksomheden har svaret
Quick delivery to the store of very limited 4k - I work in the city centre so it's much more convenient for me to collect it from the store. The staff member who placed the order was very helpful. Ver... Se mere
Virksomheden har svaret
Brought some CDs from their and one of them was all scratched up like it had been used and when I tried to play it the music just kept on skipping, however I went into one of their stores to show them... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Om hmv (UK) - Leicester
Skrevet af virksomheden
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Skrevet af virksomheden
- home of entertainment since 1921
Kontaktoplysninger
9/17 High Street, LE1 4FP, Leicester, Storbritannien
4,8
Fremragende
372 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Rich,... A valuable member of the team
After receiving an email about a collection, Rich was very helpful in letting us know the order process once we were there and we were no longer confused. This is the second time he has helped us out. Its evident that he is attentive to customer needs, passionate in regards to providing good customer service and is an outstanding asset to your Leicester team.
1. august 2025
Besvarelse fra hmv (UK) - Leicester
Hi Sarah
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
My request was not in store but collection and payment arranged
The HMV sales assistant responded positively to my request, its absence in store meant it could be collected or delivered. I chose the former facilitated that arrangement along with the payment.
6. juli 2025
Besvarelse fra hmv (UK) - Leicester
Hi John
Thank you for taking the time to leave us a review. We love receiving feedback from our customers and will do our best to earn that last star from you next time.
Have a great day!
Staff member was very helpful and the…
Staff member was very helpful and the delivery was very prompt.
9. juli 2025
Besvarelse fra hmv (UK) - Leicester
Hi Janice
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Besvarelse fra hmv (UK) - Leicester
Hi Adam
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Faulty item
I bought a 3cd album and it only had 2cds in. I went back to the shop and they didn't have a replacement on the shelf. So I (paying customer) had to pay extra on top of the album for it to be delivered to my address which I shouldn't of had to pay because it was not my fault that you ( the shop ) are selling faulty items!!
21. juni 2025
Uopfordret anmeldelse
Besvarelse fra hmv (UK) - Leicester
Hello Joseph
Thanks for taking the time to bring your recent experience to our attention. We pride ourselves on the service we offer our customers and are sorry to hear you’ve had a disappointing experience on this occasion.
So that we can investigate this fully, please contact our customer service team at support.hmv.com with as many details of your experience as possible and they’ll take a look asap.
Besvarelse fra hmv (UK) - Leicester
Hi Francis
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Besvarelse fra hmv (UK) - Leicester
Hi Steven
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Besvarelse fra hmv (UK) - Leicester
Hi Ken
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Ordered dvd.
Always helpful instore.
No problem ordering dvd for me.
Just overall a great experience.
22. juni 2025
Besvarelse fra hmv (UK) - Leicester
Hi Kevin
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Great customer service from Ben replacing item
Great customer service when replacing faulty headphones!
11. juni 2025
Besvarelse fra hmv (UK) - Leicester
Hi Harry
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Polite and helpful staff 👍
Polite and helpful staff 👍
Everything explained in a way easy for me to understand. (Memory problems!)
Great staff member Sal.
Would use them again
18. juni 2025
Besvarelse fra hmv (UK) - Leicester
Hi Geraldine
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Very helpful staff and quick service
13. juni 2025
Besvarelse fra hmv (UK) - Leicester
Hi
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
First time user and was impressed how…
First time user and was impressed how well it went. Price on screen was what I paid, no £25 p&p added on at the end because it was a not well known American artist. I will be trawling through HMV before ordering in future.🌟🌟🌟🌟🌟
12. juni 2025
Besvarelse fra hmv (UK) - Leicester
Hi graham
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Very helpful ordering process and…
Very helpful ordering process and extremely prompt delivery and trouble free collection.
3. juni 2025
Besvarelse fra hmv (UK) - Leicester
Hi SB
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Besvarelse fra hmv (UK) - Leicester
Hi Angela
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Besvarelse fra hmv (UK) - Leicester
Hi Paulene
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
I ordered the DVD before release date…
I ordered the DVD before release date and I was kept informed of the progress of my order.
It arrived safely and before the date I was told. So that is why I have given it 5 stars.
3. juni 2025
Besvarelse fra hmv (UK) - Leicester
Hi Deborah
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Finding an old movie
I wanted to purchase a particular old dvd that wasn't in store. The assistant was extremely helpful, found and ordered the item in. 3 days later I received notification that it was ready to collect. Great service and so much cheaper than the usual massive online retailers.
27. maj 2025
Besvarelse fra hmv (UK) - Leicester
Hi Hugh
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Prompt Delivery
My purchase arrived promptly to store and the person behind the counter, a lady, was fabulous with amazing customer service skills.
23. maj 2025
Besvarelse fra hmv (UK) - Leicester
Hi Nigel
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Besvarelse fra hmv (UK) - Leicester
Hi John
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
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