The guy who served us was ace - William .M I believe his name was. Spent time helping us choose and order online in shop as they were sold out. Had it delivered to the house and was an overall nice g... Se mere
Virksomheden har svaret
Lokation
Skift lokationUnit 210, Intu Potteries, The Potteries Shopping Centre, ST11PS Stoke On Trent, GB
•Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Order arrived at right date. Went to store to be greeted with a pleasant chatty person who had my record at hand. Really pleased.
Virksomheden har svaret
Have been purchasing K-pop for my teenage granddaughter for a while now. Staff always helpful and knowledgeable about my purchases. As a 60 year old grandparent who didn’t even know what K-pop meant t... Se mere
Virksomheden har svaret
I was well informed of my delivery at every stage. The staff are helpful & polite. My parcel arrived on the exact date specified. Excellent service. Thank you HMV, I'm truly grateful
Virksomheden har svaret
Virksomhedsoplysninger
Om hmv (UK) - Hanley
Skrevet af virksomheden
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Skrevet af virksomheden
- home of entertainment since 1921
Kontaktoplysninger
Unit 210, Intu Potteries, The Potteries Shopping Centre, ST11PS, Stoke On Trent, Storbritannien
4,7
Fremragende
204 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Great customer service and the staff…
Great customer service and the staff are very helpful and friendly 10/10 experience
28. februar 2026
Besvarelse fra hmv (UK) - Hanley
Hi Matthew,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
HMV very helpful nothing was too much…
HMV very helpful nothing was too much trouble for them checked to see what I needed got one item but the other two were not in shop so offered to order them for me brilliant service excellent staff thank you
21. februar 2026
Besvarelse fra hmv (UK) - Hanley
Hi Angela
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
The HMV in Hanley is disgusting.
The HMV in Hanley is absolutely revolting. Albums ripped, Scattered across the floor. It is ridiculous, absolutely ridiculous. Don't even get me started on the K-pop section. It agitates me, boils my blood when i see outdated K-pop albums from 2022. Where is ENHYPEN, Where is Stray Kids, Where is NMIXX, Where is Cortis? I should be able to be a happy customer that is able the find NEW albums when i go to HMV in Hanley. But no, I see stupid Seventeen albums no-one wants. If you're going to advertise K-pop albums at least don't lie to yourself and your buyers. Not only that, but the prices have unreasonably gone up. Why am i paying £3.50 for a K-pop blind bag with one photocard no-one even knows about. It is ridiculous and I'm very much surprised you have not got sued, Fix your game HMV and actually stock good ENHYPEN albums like Desire:Unleash or The Sin:Vanish.
7. februar 2026
Uopfordret anmeldelse
Besvarelse fra hmv (UK) - Hanley
Hi Customer
Thanks for leaving us a review. So that we can look into this fully, please contact us at support.hmv.com and provide us with as much info about your experience as possible.
We’ll then take a look and get back to you as soon as possible.
Helpful and knowledgeable staff
14. februar 2026
Besvarelse fra hmv (UK) - Hanley
Hi Mark
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Store lost my online order
Received email informing that my online order was ready to collect from my local HMV store.
On arrival showed the email to a female member of staff who looked for the vinyl album but was unable to locate it!
A male member of staff then looked for it with the same result.
Female staff member went to look in the stock room but was still unable to locate.
I then asked if they had a copy in store which I could take as I had made a special journey to collect my order.
I was initially told no they could not do that.
After around 30 minutes I was then told I could take the copy they had in store on display after all.
Staff were polite and apologetic but this was hardly a smooth transaction and a waste of my time.
4. februar 2026
Besvarelse fra hmv (UK) - Hanley
Hi John
Thanks for leaving us a review. We're very sorry to hear of this matter occuring in store. So that we can look into this fully and get you the best answer, Please contact us at support.hmv.com and provide us with as much info about your experience as possible.
We’ll then take a look and get back to you as soon as possible.
The staff are friendly and helpful.
6. februar 2026
Besvarelse fra hmv (UK) - Hanley
Hello Stephanie
Thanks for taking the time to leave us a 4 star review!
We hope to earn that last star from you soon ;-)
Really good service
Really good service
Plenty of choice in store
Have used the website
2. februar 2026
Besvarelse fra hmv (UK) - Hanley
Hi Trentham
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Besvarelse fra hmv (UK) - Hanley
Hello Robert
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
We had excellent service
We had excellent service. Freindly helpful staff served with a smile. Not many staff at shops like this now.
20. januar 2026
Besvarelse fra hmv (UK) - Hanley
Hi there,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Besvarelse fra hmv (UK) - Hanley
Hi Carl,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Faulty item …
Bought a blue tooth speaker which unfortunately ended up faulty, took it back the staff were brilliant no moaning no complaints just arranged to have a new one delivered unless I wanted my money back.
16. januar 2026
Besvarelse fra hmv (UK) - Hanley
Hi John,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Fantastic service from a great local…
Fantastic service from a great local team in Hanley
16. januar 2026
Besvarelse fra hmv (UK) - Hanley
Hi Chris,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Excellent as always
Excellent as always. Staff at Hanley Stoke on Trent have always been helpful and find my daughter what she wants.
17. januar 2026
Besvarelse fra hmv (UK) - Hanley
Hi Barbara,
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Besvarelse fra hmv (UK) - Hanley
Hi Andrew,
Thanks so much for leaving us a 5-star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Great helpful service
27. december 2025
Besvarelse fra hmv (UK) - Hanley
Hello Conan
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Excellent service and quality throughout
14. december 2025
Besvarelse fra hmv (UK) - Hanley
Hello Andy
Thanks for leaving us a great review!
We were so pleased to read your comments and look forward to seeing you again soon.
The agent that served us he was great…
The agent that served us he was great answered all our questions and help me find just what I needed thank you
6. december 2025
Besvarelse fra hmv (UK) - Hanley
Hi Mandy
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Great service from HMV, Hanley.
Out of stock vinyl LP was delivered within 3 working days. Both staff who helped me were friendly and efficient. Great service.
6. december 2025
Besvarelse fra hmv (UK) - Hanley
Hi Ian
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Besvarelse fra hmv (UK) - Hanley
Hi Maryann
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Helpful staff
4. december 2025
Besvarelse fra hmv (UK) - Hanley
Hello Terry
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.