I went to HMV looking for a specific box set, only to find they were out of stock. I nearly left the store but my partner convinced us to go and ask someone if they had any and they did not, but the l... Se mere
Virksomheden har svaret
Lokation
Skift lokationSU 20/21 Princesshay Shopping Centre, 10 & 11 Princesshay, EX1 1GE Exeter, GB
•Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Fantastic!! So pleased with my delivery service. Order was pre ordered and dispatched so it arrived on the release date! Driver left the package in a safe location. Very happy and will purchase from... Se mere
Virksomheden har svaret
Very helpful staff ( Andy C) helped us find exactly what we were looking for and even ordered what wasn’t in stock for home delivery
Virksomheden har svaret
My local HMV has very poor levels of Blu-ray’s and CD’s so by placing an order I could collect the order once it was ready. Well I had to visit twice as the items arrived a day apart which was a littl... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Om hmv (UK) - Exeter
Skrevet af virksomheden
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Skrevet af virksomheden
- home of entertainment since 1921
Kontaktoplysninger
SU 20/21 Princesshay Shopping Centre, 10 & 11 Princesshay, EX1 1GE, Exeter, Storbritannien
4,8
Fremragende
336 anmeldelser
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Vinyl LP was not defective ( warps
Vinyl LP was not defective ( warps, hole in the middle not fitting turntable spindle, needle sticking and skipping grooves etc. ) and played normally. Also very quickly sent for me to collect, and the packaging and covers were in good condition. Usually I think with HMV all have been fine.
3. december 2025
Besvarelse fra hmv (UK) - Exeter
Hi Mr.
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Fantastic service..There knowledge of…
Fantastic service..There knowledge of the products was 5*..
3. december 2025
Besvarelse fra hmv (UK) - Exeter
Hi Customer
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Stocking a rare cd
1. december 2025
Besvarelse fra hmv (UK) - Exeter
Hi Customer
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
For my experience was great the staffs…
For my experience was great the staffs was really helpful and excellent customer service and great welcoming Everytime I enter the store and good communication to the company
1. december 2025
Besvarelse fra hmv (UK) - Exeter
Hi Daniel
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Besvarelse fra hmv (UK) - Exeter
Hi Customer
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Order came the day of the release of my…
Order came the day of the release of my album I bought and was in great condition. Although the only thing I needed to know was when the money was going to come out of my account from my pre order
26. november 2025
Besvarelse fra hmv (UK) - Exeter
Hi Millie
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Besvarelse fra hmv (UK) - Exeter
Hi Andrew,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
I placed my order at lunch time on…
I placed my order at lunch time on Friday 14th November & it was delivered to me on Saturday 15th November before lunch! Excellent service as usual.
21. november 2025
Besvarelse fra hmv (UK) - Exeter
Hi Mrs Caine
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
A very good service
A very good service. Very friendly and helpful staff. DVD set arrived as they mentioned.
12. november 2025
Besvarelse fra hmv (UK) - Exeter
Hi Ashok
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Great speedy delivery
2. november 2025
Besvarelse fra hmv (UK) - Exeter
Hi Miss
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Love it
Was so easy and simple, thank you so much i will be using HMV more often, I will not be going to the superstore to get any movies, HMV haz alot more choice and so much more then just movies amazing thankvyou
1. november 2025
Besvarelse fra hmv (UK) - Exeter
Hi Dawn
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Very quick and efficient thank i
23. oktober 2025
Besvarelse fra hmv (UK) - Exeter
Hello jo
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Brilliant service and polite staff
26. oktober 2025
Besvarelse fra hmv (UK) - Exeter
Hi Simon
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
100% efficient and reliable service.
100% efficient and reliable service.
Ordering online and collecting at HMV in Exeter is very straightforward and guarantees not missing out on limited edition releases.
17. oktober 2025
Besvarelse fra hmv (UK) - Exeter
Hi Gary,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Was told to ‘go get it off Amazon ‘
Was told to ‘go get it off Amazon ‘
The staff member was very un concerned about serving me as apparently ,I was a ‘too old ‘ for the demographic to buy a Doctor Who item .
I am NOT a happy customer ..oh and please do NOT be writing to me saying ,this won’t happen again ..that hardly encourages me to go back to the store .
1. oktober 2025
Besvarelse fra hmv (UK) - Exeter
Hi,
Thanks for taking the time to bring your recent experience to our attention. We pride ourselves on the service we offer our customers and are sorry to hear you’ve had a disappointing experience on this occasion.
So that we can investigate this fully, please contact our customer service team at support.hmv.com with as many details of your experience as possible and they’ll take a look asap.
Kind Regards,
HMV Customer Service Team
4 stars.
4 stars due to the following:
I ordered several items for my daughter's 18th birthday, and 4 items were on a pre-order release, which I had placed months ahead because they were limited edition items. Sadly only 1 out of those 4 items in my order was fulfilled, but I only found out on the day my order was dispatched (for Click & Collect) that they didn't have them in stock as they had sold out, despite that I had already pre-ordered and paid for them pre-sale. I did get a refund, but it would have been nice if I had been notified sooner so I could have arranged something else in their place.
Apart from that, a great store with a wide range & good customer service.
6. april 2025
Besvarelse fra hmv (UK) - Exeter
Hi Gillian
Thank you for taking the time to leave us a review. We love receiving feedback from our customers and will do our best to earn that last star from you next time ;-)
Have a great day!
Besvarelse fra hmv (UK) - Exeter
Hi David
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Beats using Amazon
So the collection was easy with good communication but the website is a pain- please redesign so that it’s easier to use.
7. oktober 2025
Besvarelse fra hmv (UK) - Exeter
Hi Customer
Thank you for taking the time to leave us a review. We love receiving feedback from our customers and will do our best to earn that last star from you next time ;-)
Have a great day!
Everything was fine i was kept in the…
Everything was fine i was kept in the loop and item was easy to collect
6. oktober 2025
Besvarelse fra hmv (UK) - Exeter
Hello Neil
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Really helpful staff
Really helpful member of staff in-store who placed the order as they were out of stock of the cd I wanted.
5. oktober 2025
Besvarelse fra hmv (UK) - Exeter
Hi Mark
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Dette er Trustpilot
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