There is very friendly man who helped me to order a DVD before we left Edinburgh. He managed to make this happen for me. And I truly appreciate his efforts and kindness.
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Lokation
Skift lokation84a Princes St, EH2 2ER Edinburgh, GB
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Se, hvad kunderne siger
I didn't have to wait to be served. The staff had to do an internet search to respond to my query which was done quickly and efficiently. The order made, it was dealt with promptly and I was informed... Se mere
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I could order the item I wanted in store to be collected at a later date at a good price,and the person serving me was very helpful. I don't appreciate however always being asked after purchases to fi... Se mere
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My shopping experience for my granddaughter and grandson was excellent. A young lady in an Edinburgh store took charge of my granddaughters K-pop wish list and sourced everything on the list. What... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Om hmv (UK) - Edinburgh Princes Street
Skrevet af virksomheden
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Skrevet af virksomheden
- home of entertainment since 1921
Kontaktoplysninger
84a Princes St, EH2 2ER, Edinburgh, Storbritannien
4,7
Fremragende
306 anmeldelser
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Preordered Deadpool and Wolverine DVD…
Preordered Deadpool and Wolverine DVD due to be released Nov 4th .
Received your email on the 3rd inviting me to collect on the 4th at HMV Princes Street Edinburgh .
It was ready and waiting for me in the morning .
Thankyou .
8. november 2024
Besvarelse fra hmv (UK) - Edinburgh Princes Street
Hi Mrs
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Friendly polite and very very helpful
Friendly polite and very very helpful. My order arrived the very next day.
31. oktober 2024
Besvarelse fra hmv (UK) - Edinburgh Princes Street
Hi Carolann,
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
The service
6. oktober 2024
Besvarelse fra hmv (UK) - Edinburgh Princes Street
Hi Paul,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Extremely helpful in store staff.
30. september 2024
Besvarelse fra hmv (UK) - Edinburgh Princes Street
Hi Iain
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Great place for music lovers
I was able to purchase the new album of Purple Disco Machine on the day of its release. I picked it up two days later at the shop. Friendly staff, great atmosphere, it put me I a good mood for the day!
28. september 2024
Besvarelse fra hmv (UK) - Edinburgh Princes Street
Hi Mikael
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Magic the gathering at HMV
Helpful and knowledgeable staff and a good selection of new magic the gathering.
2. oktober 2024
Besvarelse fra hmv (UK) - Edinburgh Princes Street
Hello
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Great experience
Very easy process for pre-ordering with gift card in store. Staff member was great.
2. oktober 2024
Besvarelse fra hmv (UK) - Edinburgh Princes Street
Hi James
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Amazing service
23. september 2024
Besvarelse fra hmv (UK) - Edinburgh Princes Street
Hi Castor
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
HMV!
HMV is one of my favourite stores and their collection in store service is excellent.
19. september 2024
Besvarelse fra hmv (UK) - Edinburgh Princes Street
Hi John
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Besvarelse fra hmv (UK) - Edinburgh Princes Street
Hi Customer
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Great service and friendly staff
7. september 2024
Besvarelse fra hmv (UK) - Edinburgh Princes Street
Hello Charlie
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Click and collect order
My order was delivered to the Princes Street, Edinburgh store for collection when I expected it to be.
The staff in the store were friendly and helpful when I turned up to collect.
29. august 2024
Besvarelse fra hmv (UK) - Edinburgh Princes Street
Hi Griselda
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
HMV best experience ever.
Website easy to navigate and a wide choice of goods as always from HMV.
27. august 2024
Besvarelse fra hmv (UK) - Edinburgh Princes Street
Hi Lorraine
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Besvarelse fra hmv (UK) - Edinburgh Princes Street
Hi Mario
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
It's a place I really enjoy shopping ing in
It's just a place I enjoy shopping in. They usually have a great playlist upstairs in the music section and I have picked up a few things on the basis of what I'd heard. I also enjoy browsing books, t-shirts and Blu-ray. The staff are friendly and knowledgeable.
21. august 2024
Besvarelse fra hmv (UK) - Edinburgh Princes Street
Hello,
Thanks so much for taking the time to leave us a review. We’re so pleased to learn of your experience in our Edinburgh Princes Street Store and the colleagues you mentioned will be delighted to read this too.
Thanks for shopping with hmv, see you again soon :-)
Besvarelse fra hmv (UK) - Edinburgh Princes Street
Hi Stuart
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Easy to order online easy time collect
Easy to order online. Please staff in Edinburgh store where I collected.
14. august 2024
Besvarelse fra hmv (UK) - Edinburgh Princes Street
Hi Anne
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Quick & easy shopping experience
Easy to order at HMV store & was able to pick it up at FOPP within a few days.
30. juli 2024
Besvarelse fra hmv (UK) - Edinburgh Princes Street
Hi Douglas
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Buying a game in store, on the website, to get it delivered…?
HMV. Somewhat flawed system in place that I personally encountered. I was given a gift card for Christmas, that I couldn’t use online so I thought of phoning up a store to see if they had anything I’d like available to buy but you have to pay to phone HMV locations. So, I rock up to the Edinburgh Princess’ street location on a whim and I’m told the game I’m interested in isn’t there (PS5 Release) because they don’t stock games anymore. So, I had to use my ‘in store’ gift card, to buy a game on the ‘HMV website’, in store so I could get it delivered to ‘my house’. Wow. That’s a lot of work for a product… guy on the counter was a gem though. CEO’s fix the company, yeh?
2. august 2024
Besvarelse fra hmv (UK) - Edinburgh Princes Street
Hi Max
Thank you for taking the time to leave us a review. We are sorry to hear about the issues with your recent order, apologies for any disappointment caused. We do not currently stock any games in our stores unfortunately, we do hoever have a Ring & Reserve team you can call to check any stock in stores their number is 03333 230 667.
Best wishes
Confusing process for return of damaged product
As requested, my CD box set was delivered (within a cardboard box), to my local store. I collected it, and took it home. I opened the protective box, and found the box set, still shrink-wrapped, inside. The casing of the box set was clearly damaged, which begs the question "who shrink-wrapped a damaged product?".
I took it back to the store, but they didn't have another copy of the box-set. I was told to take it home, and start the lengthy process of arranging a replacement copy from the website. However, when I checked the website, it contained contradictory information on the returns process. To cut a long story short, I was left bemused by the whole process, though (thankfully) the local store eventually accepted the damaged box, and re-ordered another.
31. juli 2024
Besvarelse fra hmv (UK) - Edinburgh Princes Street
Hi,
We were very sorry to hear of your disappointment with your recent experience in one of our stores . We would recommend contacting us at support.hmv.com with any issues of this nature so we can investigate this fully and provide the best possible solution. Thank you for making us aware of this matter.
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