The staff are really amazing people they help u when u need them to look for something that u want or will get . They understand special needs hmv is a great shop to feel relaxed I love it at this... Se mere
Virksomheden har svaret
Lokation
Skift lokation5/6 The Avenue, Commercial Road, BH2 5RP Bournemouth, GB
•Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
The staff in the Bournemouth store were very helpful and friendly. I'd initially travelled to the store to purchase a record but the record wasn't in satisfactory condition so they order a fresh copy... Se mere
Virksomheden har svaret
The reason why I rate it 4 stars is that I am a funko pop collector and I am a big fan of xxxtentaction and they have little amount of CDs that are sung by him. And I think you should put a few more... Se mere
Virksomheden har svaret
After mistakenly ordering one record in the 3 for £66 online incorrectly the Bournemouth HMV staff were able to swap out the record for one they had in stock without having to return the whole order.... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Om hmv (UK) - Bournemouth
Skrevet af virksomheden
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Skrevet af virksomheden
- home of entertainment since 1921
Kontaktoplysninger
5/6 The Avenue, Commercial Road, BH2 5RP, Bournemouth, Storbritannien
4,7
Fremragende
152 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Good ordering quick delivery would…
Good ordering quick delivery would definitely use again
30. december 2024
Besvarelse fra hmv (UK) - Bournemouth
Hi RICHARD
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Don’t use the click snd collect service …
We tried to cancel an order but the customer service line was closed. Our click and collect order was not ready until after Christmas! But we collected one from the store beforehand. We have asked for a refund but have been told we have to go to the store collect the item, return the item and have a credit note! That means a nearly 2 hour round trip for us. Very dissatisfied.
30. december 2024
Besvarelse fra hmv (UK) - Bournemouth
Hi Lyn
Thank you for taking the time to leave us a review. We are sorry to hear about the issues with your recent order, apologies for any disappointment caused. Please contact us at website.service@hmv.co.uk so we can assist you further.
Perfect
Was very easy transaction delivered quickly amd in perfect condition. The person that served was very helpful and very polite. Will order again many thanks
30. december 2024
Besvarelse fra hmv (UK) - Bournemouth
Hi Carl
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Besvarelse fra hmv (UK) - Bournemouth
Hello Norman
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Polite swift service.
22. december 2024
Besvarelse fra hmv (UK) - Bournemouth
Hi Diane
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Thanks for nothing HMV
I made a purchase to be delivered in store I was advised it should be delivered for Fri 20th Dec and I'd receive emails to inform me of the progress, I have received no emails to advise me of anything and as Friday arrives I decided to go back to the store as it" should be " in by friday it's still not in however they haven't had today's delivery and it's expected to be on it and I'd receive a email to inform me of it be delivered after double checking my email address I was hopeful of it being delivered and me being informed, no such luck. In a tech based world a simple email is free yet phoning HMV can cost up to £0.67 per minute ( no way I'm calling them ) HMV will not be seeing my custom again.
17. december 2024
Uopfordret anmeldelse
Besvarelse fra hmv (UK) - Bournemouth
Hi Mercstu
Thank you for taking the time to leave us a review. We are sorry to hear about the issues with your recent order, apologies for any disappointment caused. Please contact us at website.service@hmv.co.uk so we can assist you further.
Reliability and communication
Reliability and communication. Very easy to order and collect from store
18. december 2024
Besvarelse fra hmv (UK) - Bournemouth
Hi Shaun
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Delivery was good
Delivery was good, the guys in hmv bournemouth were really helpful!
24. november 2024
Besvarelse fra hmv (UK) - Bournemouth
Hi John,
Thank you for taking the time to leave us a review. We love receiving feedback from our customers and will do our best to earn that last star from you next time ;-)
Have a great day!
The purchase arrived quickly and the…
The purchase arrived quickly and the store was helpful.
23. november 2024
Besvarelse fra hmv (UK) - Bournemouth
Hi Isabel,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Besvarelse fra hmv (UK) - Bournemouth
Hi Tiggie,
Thank you for taking the time to leave us a review. We love receiving feedback from our customers and will do our best to earn that last star from you next time ;-)
Have a great day!
Very good service
9. november 2024
Besvarelse fra hmv (UK) - Bournemouth
Hi Mr Giles,
Thank you for taking the time to leave us a review. We love receiving feedback from our customers and will do our best to earn that last star from you next time ;-)
Have a great day!
Besvarelse fra hmv (UK) - Bournemouth
Hello Tom
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Besvarelse fra hmv (UK) - Bournemouth
Hi Melody
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Staff and shop did very well
20. oktober 2024
Besvarelse fra hmv (UK) - Bournemouth
Hello David
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Good service
Very helpful service Brandon was very helpful tracking down a certain item
17. oktober 2024
Besvarelse fra hmv (UK) - Bournemouth
Hi Paul
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Appalling
Time taken from order to delivery was appalling, especially as there were supposed to be 2 albums in stock in the store...
In this age of deliverys happening on the same day of order, you can't afford to be really crap!
5. oktober 2024
Besvarelse fra hmv (UK) - Bournemouth
Hi,
Thank you for your feedback.
Your order was placed for home delivery so the stock availability in store will not reflect against your order.
Apologies for the delay and we do hope you have now received and enjoy your purchase.
Besvarelse fra hmv (UK) - Bournemouth
Hi kathryn
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
The choice and service from your staff…
The choice and service from your staff was exceptional
24. september 2024
Besvarelse fra hmv (UK) - Bournemouth
Hello Austin
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Went in to pick up a Click & Collect…
Went in to pick up a Click & Collect order. Dealt with promptly and efficiently.
15. september 2024
Besvarelse fra hmv (UK) - Bournemouth
Hi alison
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Prompt and professional
The DVD I wanted was found, ordered and delivered within four days. I was very happy with the service.
21. september 2024
Besvarelse fra hmv (UK) - Bournemouth
Hi Dawn
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.