Website became slower and slower as I added CD's to my basket (over 2 minutes to add the 11th one!). A further fault meant I couldn't reach the payment screen to complete the order. Stores cannot ac... Se mere
Virksomheden har svaret
Lokation
Skift lokationUnit 28/29, Festival Place, RG21 7BE Basingstoke, GB
•Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I went into the shop with little to no information on an old record player i was trying to set up with low hopes of anyone being able to assist me. That was until George came to the rescue with all th... Se mere
Virksomheden har svaret
Hello was looking for dvd the hit man's bodyguard, asked Lexi for help. Lexi could not have been more helpful, very pleasant, went out to store to look for it, unfortunately not there but ordered the... Se mere
Virksomheden har svaret
Helpfulness of HMV assistant in the Basingstoke store. I didn't have the correct title but thanks to the young man's patience and perseverance he found the DVD I wanted. Placing the order and arrang... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Om hmv (UK) - Basingstoke
Skrevet af virksomheden
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Skrevet af virksomheden
- home of entertainment since 1921
Kontaktoplysninger
Unit 28/29, Festival Place, RG21 7BE, Basingstoke, Storbritannien
4,6
Fremragende
218 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Besvarelse fra hmv (UK) - Basingstoke
Hello Lyn
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Easy to order and quick delivery.
4. april 2025
Besvarelse fra hmv (UK) - Basingstoke
Hi Mark
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Very helpful and friendly staff
Very helpful and friendly staff. Ordered what I wanted and were flexible with when I collect it.
23. marts 2025
Besvarelse fra hmv (UK) - Basingstoke
Hi Erin
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Besvarelse fra hmv (UK) - Basingstoke
Hi CLAIRE
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Quick delivery
Quick and speedy delivery. Lovely cd plays really well in my boombox. Thanks.
22. marts 2025
Besvarelse fra hmv (UK) - Basingstoke
Hi Diane
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Disappointing Delays and Missing Item
Rating: ★★★☆☆ (3/5)
I was excited about my recent purchase, but unfortunately, the experience fell short of expectations. While the item I received was in great condition, the delivery date was pushed back by three weeks, which was frustrating. To make matters worse, I have only received one of the two items I ordered. Hopefully, the missing item arrives soon, but the delay and incomplete order take away from what could have been a much better experience.
12. marts 2025
Besvarelse fra hmv (UK) - Basingstoke
Hi there; we're sorry to see this. We can see that you have emailed in and will assist you shortly.
Great helpful service
Great helpful service. Found the disc I was looking for, recommended I pre ordered, went through the options and the store offered the best price. Arrived at the store when stated. Very happy with the service and will use again. Daryl was most helpful.
11. marts 2025
Besvarelse fra hmv (UK) - Basingstoke
Hello Michael
Thanks so much for taking the time to leave us a review. We’re so pleased to learn of your experience in our Basingstoke store and the colleague you mentioned will be delighted to read this too. We’ll pass this onto the store manager to pass on the good news!
Thanks for shopping with hmv, see you again soon :-)
Staff always nice always help you find…
Staff always nice always help you find what you’re looking for good place to shop for CDs or DVDs if you’re abit old fashioned like me love watching old movies nowadays HMV is the place to go if you like watching DVDs.
6. marts 2025
Besvarelse fra hmv (UK) - Basingstoke
Hi Cameron
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
CD ordering
I was after a CD from a certain band, the assistant made sure he had the correct spelling of the band and found the CD i was after and ordered it for me.
26. februar 2025
Besvarelse fra hmv (UK) - Basingstoke
Hi Clive
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Seamless purchase experience
Seamless purchase experience, we have always valued HMV and try to buy from them, they could however do much better on DVD's that they stock.
21. februar 2025
Besvarelse fra hmv (UK) - Basingstoke
Hello
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Friendly service. and an older member of staff…
Freddie and an older member of staff were very helpful trying to find the CD I wanted. Unfortunately not in store but ordered a copy for me.
15. februar 2025
Besvarelse fra hmv (UK) - Basingstoke
Hi Alison
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
The staff are always polite a always…
The staff are always polite a always nice to shop in this store
14. februar 2025
Besvarelse fra hmv (UK) - Basingstoke
Hi Paul
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Online order of my album
Online order of my album. Kept up to date on shipping to store of my choice. arrived in good time and a friendly face in the store where I collected. Overall happy and will order this way again.
1. februar 2025
Besvarelse fra hmv (UK) - Basingstoke
Hi Alison
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Took there time in looking for what I…
Took there time in looking for what I wanted and we’re friendly
30. januar 2025
Besvarelse fra hmv (UK) - Basingstoke
Hi Jim
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Great customer service
Popped into Basingstoke to treat myself to a couple of Slipknot CDs, couldn’t find one of them - however the guy went above and beyond to help me out and order one for home delivery.
31. december 2024
Besvarelse fra hmv (UK) - Basingstoke
Hi Jamie
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Very pleasant and helpful staff
Very pleasant and helpful staff, a great price and service.
16. januar 2025
Besvarelse fra hmv (UK) - Basingstoke
Hi Graham
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Basingstoke store thankyou
Visited the Basingstoke HMV store. Staff very helpful and friendly. And assisted with purchase I made, and ordered. Thankyou
14. januar 2025
Besvarelse fra hmv (UK) - Basingstoke
Hi Helen
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Besvarelse fra hmv (UK) - Basingstoke
Hi Mr Perry
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Always polite and helpful
They were polite and quick, but also willing to talk about the product. But most of all they were willing to help with any requests and inquiries that were within reason
8. januar 2025
Besvarelse fra hmv (UK) - Basingstoke
Hi Darren
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Staff were very polite and helpful…
Staff were very polite and helpful couldn't ask for more thank you
28. december 2024
Besvarelse fra hmv (UK) - Basingstoke
Hi glenn
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.