I have used HMV for quite awhile now. I like the delivery service, for Home delivery and delivery to the store. Long may you keep going, in these unsure times.
Virksomheden har svaret
Lokation
Skift lokation22 Eastgate Centre, SS14 1AF Basildon, GB
•Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I bought suede's new album in basildon store which was £24:99 , didn't realise i was charged 28:99 until I got home? Don't know why, thinking it was deliberate overcharge.
Virksomheden har svaret
The young lady in the Basildon store was very helpful when I asked about the DVD I wanted to buy. She advised it would take 5 working days to be delivered. It arrived a week later, even with the Easte... Se mere
Virksomheden har svaret
Went to store in Basildon and a very helpful member of staff gave me all the info I need to make a decision on a turntable and speakers to buy I ordered on line to save carrying the items which were a... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Om hmv (UK) - Basildon
Skrevet af virksomheden
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Skrevet af virksomheden
- home of entertainment since 1921
Kontaktoplysninger
22 Eastgate Centre, SS14 1AF, Basildon, Storbritannien
4,8
Fremragende
224 anmeldelser
Bed kunder om at skrive en anmeldelse
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Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Very helHelpful pful as soon as I walked in the…
Very helpful as soon as I walked in the store was able to order the item I wanted and was kept up to date through the whole process by email
24. august 2024
Besvarelse fra hmv (UK) - Basildon
Hi John,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Great customer service in the Basildon…
Great customer service in the Basildon branch then quick delivery of my products.
1. august 2024
Besvarelse fra hmv (UK) - Basildon
Hi Mick
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Besvarelse fra hmv (UK) - Basildon
Hi Leah
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
The staff are always helpful at HMV…
The staff are always helpful at HMV Basildon. As Blu-rays were not in store. I ordered through the counter. Received notification via email of order, when dispatched and when in store , ready for pick up. All very helpful and easy.
29. juni 2024
Besvarelse fra hmv (UK) - Basildon
Hello Michael
Thanks for taking the time to leave us a 4 star review!
We hope to earn that last star from you soon ;-)
Couldn't find the product I was looking…
Couldn't find the product I was looking for. So the staff member helped me to order it using the in-store ordering system.
Procured came within the week, extremely pleased and would most likely use the service again.
27. juni 2024
Besvarelse fra hmv (UK) - Basildon
Hello Laurence
Thanks for leaving us a great review!
We were so pleased to read your comments and look forward to seeing you again soon.
The girl who served me was very…
The girl who served me was very helpful, they didn't have in store what I wanted, so she ordered it for me and it arrived 3 days later
10. juni 2024
Besvarelse fra hmv (UK) - Basildon
Hi Michelle
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
In store assistance very helpful
In store assistance very helpful, package arrived as advised.
13. juni 2024
Besvarelse fra hmv (UK) - Basildon
Hi Lynne
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Besvarelse fra hmv (UK) - Basildon
Hi Customer
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Besvarelse fra hmv (UK) - Basildon
Hello,
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Lady at the counter was quite rude
Lady at the counter was quite rude, explained to her that I'm trans and that my deadname is on my ID and she was very rude about it, thought this place was supposed to be LGBTQ+ friendly
11. maj 2024
Besvarelse fra hmv (UK) - Basildon
Hello Ash
Thanks for taking the time to bring your recent experience to our attention. We pride ourselves on the service we offer our customers and are sorry to hear you’ve had a disappointing experience on this occasion.
So that we can investigate this fully, please contact our customer service team at support.hmv.com with as many details of your experience as possible and they’ll take a look asap.
Besvarelse fra hmv (UK) - Basildon
Hi Andy
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Besvarelse fra hmv (UK) - Basildon
Hello Paul
Thanks for taking the time to leave us a 4 star review!
We hope to earn that last star from you soon ;-)
I love going to the store to browse and…
I love going to the store to browse and people are really nice there
6. april 2024
Besvarelse fra hmv (UK) - Basildon
Hi Anonymous
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Besvarelse fra hmv (UK) - Basildon
Hi Customer
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Besvarelse fra hmv (UK) - Basildon
Hi Justin
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
One of The 4k's I wanted that was…
One of The 4k's I wanted that was released that day was not in stock. I was told it was released, but the shop hadn't ordered any.
25. marts 2024
Besvarelse fra hmv (UK) - Basildon
Hello les
Thanks for taking the time to leave us a 3 star review! We are sorry to hear the item you required was not in stock in the store. Apologies for any disappointment caused.
We hope to earn those last stars from you soon ;-)
CDS ordered that were not in stock.
I ordered CDs that were not in stock,they were delivered in a couple of days and I was notified by E Mail. Pleased with service.
29. marts 2024
Besvarelse fra hmv (UK) - Basildon
Hi OllieT
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Quick delivery parcel undamaged and not…
Quick delivery parcel undamaged and not tampered with also friendly and helpful member of staff would feel confident to order items in the future
12. marts 2024
Besvarelse fra hmv (UK) - Basildon
Hello Teresa
Thanks for leaving us a great review!
We were so pleased to read your comments and look forward to seeing you again soon.
Very happy thank you.
25. februar 2024
Besvarelse fra hmv (UK) - Basildon
Hi Steven
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Dette er Trustpilot
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