Have been using Hit Pay since last 4 years for my business and work life couldnt be more simpler. Fast payment processing, easy payouts, less processing fee. user friendly POS system. Customer service... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Verification and payouts to your bank account takes long compared to other payment gateway providers. Dealing with compliance team is a pain, emails/texts often go unanswered, requiring multiple f... Se mere
Virksomheden har svaret
I like hitpay, however at pos when you adding products your have to do 1 by 1 and save because if you don’t you loose all the quantities you previously uploaded on the same products category and there... Se mere
Virksomheden har svaret
Handy payment system. Makes it easy to look after my inventory and mass in person payments pretty seamless! Love the constant updates they’re making to expand their payment capabilities across SEA. Th... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
HitPay is a no-code, full-stack commerce infrastructure for every small business. We empower SMBs — who often have limited coding skills and resources — to accept in-person and online payments in just five minutes. Our all-in-one platform helps merchants process payments on any sales channel, with payment solutions including a free website builder, POS system, recurring billing, payment links, invoicing, payment APIs, and the widest range of no-code e-commerce integrations.
Kontaktoplysninger
1 Keong Saik Road, 089109, Singapore, Singapore
- support@hit-pay.com
- www.hitpayapp.com
4,3
Fremragende
424 anmeldelser
Har besvaret 100 % af deres negative anmeldelser
Det tager typisk over 1 måned at svare
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Terrible customer support
Terrible customer support. Deleted my account without informing me before hand.
28. marts 2026
Uopfordret anmeldelse
Besvarelse fra HitPay
Hi Shaun,
We’re really sorry to hear about your experience, and we understand how this could have been frustrating.
Your account was removed as part of our routine dormant account review, which is conducted in line with regulatory requirements. Accounts with no transaction activity over an extended period (12 months) are flagged as inactive and may be deactivated accordingly. Prior to this, we did send out an email notification to keep you informed, but we’re sorry if this may have been missed or unclear.
If your primary intention is to use our platform for referrals, we recommend signing up for a partner account instead. This option is specifically designed for referral-based use cases and will not be affected by dormant account reviews, while still allowing you to earn commissions. You can find more details here: https://docs.hitpayapp.com/partner/overview
We’d be happy to assist you further and help you get set up in the most suitable way. Feel free to reach out to us anytime at support@hit-pay.com, and our team will be happy to guide you through the options. :)
Worst Payment Processor
One of the worst payment processor I've worked on.
1. They never specify the right payment methods in their documentation and its been missing you need to contact the support to get what is the right payload for creating transactions.
2. Sandbox fails, they updated to deprecate the webhook url as a payload so we are testing to move on into the new implementation but webhook are not sending.
RE: Update on this
They are quick to resolve the issue on sanbox.
23. marts 2026
Uopfordret anmeldelse
Besvarelse fra HitPay
Hello,
We’re sorry to hear about your experience.
We’d like to share that while we aim to support as many payment methods as possible in our sandbox, some partners may not fully support testing environments. This can result in limitations when using specific payment methods during testing.
We’d really appreciate the opportunity to assist you further and better understand the issues you faced. If you’re open to it, could you share your email with us? Alternatively, you can reach out to us directly at support@hit-pay.com, and our team will be more than happy to help with your integration and any questions you may have.
We’re always here to help and would love to turn this experience around for you.
Besvarelse fra HitPay
Thank you for sharing your feedback! we’re glad to hear everything else has been going well.
We appreciate your suggestion on payout timing as well, and please know we're continuously working on enhancing our services.
If you need any help, feel free to reach out anytime!
The most complete payment gateway
The most complete payment gateway
Make us easier targeting foreign country
Easy to use
I have recommended many friends to use it
9. marts 2026
Uopfordret anmeldelse
Besvarelse fra HitPay
Hi Min Heng,
We're really glad to hear that you find our platform easy to use and helpful for reaching customers in foreign markets—that’s exactly what we aim to achieve.
It also means a lot to us that you’ve recommended us to your friends. Your trust and advocacy truly motivate us to keep improving and delivering the best experience possible. :)
Highly recommended for payment gateway
Onboarding had some delay but it was under expectation. But the features is undoubtedly top quality. and customer support is superb, especially tracy, via and paul. They even reply to me at midnight and they definitely know what they're doing. Highly recommend using hitpay
3. februar 2026
Uopfordret anmeldelse
Besvarelse fra HitPay
Hello Solah,
Thank you for your thoughtful review! We are glad to hear you’re enjoying HitPay’s features. We appreciate your patience during onboarding and are glad you had a great experience with our team. :)
Still on Waitlist
Still on Waitlist. It has been over 2 Months and we have been in review with no communication at all.
2. februar 2026
Uopfordret anmeldelse
Besvarelse fra HitPay
Hello Naeem,
Thanks for your patience, and sorry for the delay. We know you’re eager to get started with HitPay. The waitlist allows us to reach out as we expand availability, and we’ll be in touch as soon as it’s available in your country. :)
friendly and informative!
From the first day of engagement, their representative was very engaging, helpful, friendly and informative. She (Tracy) answered our enquiries excellently and guided us through all the checklists. She even responded to us after office hours. I left out 1 star cos i havent use the system yet. Will come back and review again with 5 star if system is great and easy to use.
29. januar 2026
Uopfordret anmeldelse
Besvarelse fra HitPay
Hello! Thank you so much for the thoughtful review! We’re really glad to hear that our team was able to support you well and make the onboarding experience smooth. 😊
We appreciate your feedback and look forward to hearing your thoughts once you’ve had a chance to use the system! Please also just reach out to us if you need any assistance.
Experience with compliance executive…
Experience with compliance executive April has been very negative with delayed responses and unclear instructions on what she's looking for despite proof of payment and invoice has been provided thrice.
23. januar 2026
Uopfordret anmeldelse
Besvarelse fra HitPay
Hello Clara,
Thank you for taking the time to share your experience. We’re sorry to hear about the frustration this has caused, and we understand how difficult it can be when responses feel delayed or instructions aren’t clear.
We’d like to look into this further and ensure this is properly addressed. Please share your contact details with us, or reach out to support@hit-pay.com. Our team will be glad to look into this and assist further!
Tracy and afgal have been very helpful…
Tracy and afgal have been very helpful in helping me set up an account!
13. januar 2026
Uopfordret anmeldelse
Besvarelse fra HitPay
Hey Tony! Thanks for taking the time to share your experience :)
Glad to hear our team was able to assist you in getting set up smoothly. If you need anything else, we’re always here to help!
Terrific
Terrific. The platform itself is wonderful, feature-rich and seamelssly integrates our POS and online website. But I would emphasise what makes Hitpay different is the service. Onboarding was miles ahead of competitors, and the service doesn't stop after you sign-up. Hoping they continue to succeed because we couldn't recommend highly enough.
1. januar 2026
Uopfordret anmeldelse
Besvarelse fra HitPay
Hi Stefan!
Thank you so much for the kind words and thoughtful feedback! We’re glad to hear that HitPay has been a great fit for your POS and online setup :)
It means a lot to our team to know that our service has made a positive difference, and we truly appreciate your support and recommendation!
We look forward to continuing to support your business as you grow 😊
DO NOT USE THIS PAYMENT GATEWAY!
I am extremely disappointed with HitPay’s handling of chargebacks.
Even after providing full invoice details, delivery proof, clear terms & conditions state in website and client information, HitPay still deducted the disputed amount and charged an additional fee.
What shocked me the most is that HitPay did not support the merchant at all, even though I delivered the service as promised. Instead, they sided with the customer’s bank immediately and placed the financial burden entirely on me.
I did nothing wrong, yet I was forced into a negative balance and told to “settle it,” or my account would be restricted. This is very unfair to small business owners who rely on payment gateways for honest work.
If you run a small business, be aware:
HitPay’s system offers zero protection for merchants when customers file false or mistaken chargebacks. You will lose the money AND pay the fees.
I can no longer trust HitPay, and I would strongly recommend other business owners to consider platforms with better merchant protection.
25. december 2025
Uopfordret anmeldelse
Besvarelse fra HitPay
Hello Edward,
We’re sorry to hear about your experience and understand how frustrating chargebacks can be, especially for small business owners.
Chargebacks are initiated and decided by the cardholder’s bank, and unfortunately, the final outcome is determined by the bank based on their assessment of the case—not by HitPay. While we do our best to submit all evidence provided by the merchant (such as invoices, delivery proof, and terms & conditions), the bank may still rule in favor of the cardholder. In such cases, the disputed amount and chargeback fee are applied in accordance with card network rules.
We understand how this can feel unfair, and we truly empathize with the impact this has on your business. Our team is always available to help guide merchants through the chargeback process and share best practices to help reduce future disputes.
Our team will be glad to assist you further on any question or concern you may have!
They will reject your application and…
They will reject your application and delete your account even you submit all required document. Wonder they will magically delete your active account and keep your payment hostage in the future. Guess i dodge a bullet now.
18. september 2025
Uopfordret anmeldelse
Besvarelse fra HitPay
Hello Amin
Thank you for sharing your feedback. We understand how frustrating this experience can feel.
Please note that all applications are reviewed thoroughly by our compliance team, and decisions are made strictly in line with our internal policies and applicable regulatory requirements. In some cases, even when documents are submitted, we may still be unable to proceed with an application following our review.
We do not hold customer funds without cause, and any actions taken are aligned with our obligations as a regulated payments provider.
If you would like further clarification on your case, we encourage you to reach out to our team at support@hit-pay.com. we’ll be happy to review and assist where possible. :)
poor customer service
poor customer service, they block credit card payments without any notice
24. august 2025
Uopfordret anmeldelse
Besvarelse fra HitPay
Hey Shang Rong,
Thank you for your feedback! To ensure secure and compliant transaction processing, payment rules and controls are in place, which may occasionally result in certain card transactions being restricted. These measures are designed to protect both merchants and customers.
If you have questions about a specific transaction, please reach out to us at support@hit-pay.com, and our team will be happy to help!
CAN'T EVEN SIGN UP
Their system of sign-up is complete rubbish. They put you on a waitlist for almost a month, and you have to contact them via email to "expedite the process". When contacted, they'll ask you once what your business does, then ghost you. They haven't responded back; it's been 2 weeks. Was having high hopes for this one, but their onboarding kills it. I'll change my review if they can fix this right away.
11. juli 2025
Uopfordret anmeldelse
Besvarelse fra HitPay
Hello Robin,
We’re sorry to hear about your experience and understand how disappointing this must have been. We know how important timely communication is, and we apologize for the delay and lack of follow-up you encountered.
While all applications are subject to regulatory and compliance reviews, we acknowledge that our communication in this case did not meet the standard we aim to provide. We take feedback seriously and will review this internally to improve our onboarding experience and communication. If you are still open to it, please reach out to us at support@hit-pay.com so our team can review your case and assist further!
Customer sevice very nice n helpful..
Customer sevice very nice n helpful..
3. april 2025
Uopfordret anmeldelse
Besvarelse fra HitPay
Hello Felix, thank you! can always reach out to us anytime. :)
Avoid HitPay Payment Solutions Sdn Bhd – Unprofessional & Disrespectful Service!
I recently had an incredibly frustrating experience with HitPay Payment Solutions Sdn Bhd, and I feel compelled to share my story so others can be aware.
While I understand that my company did not qualify for an account with them and respect their decision, what I cannot accept is their complete lack of professionalism in handling the process. Their platform allowed me to set up and work extensively on my account while waiting for approval, leading me to invest significant time and effort to configure it for my business needs.
As someone who is differently abled with deformities in both hands, any work I do takes considerable effort. Despite my challenges, I am determined to succeed, which makes this experience even more frustrating. Instead of notifying me of the rejection, HitPay simply ignored me—I had to reach out myself to find out my application was denied.
To make matters worse, when I appealed directly to their CEO and COO, neither of them had the courtesy to respond. Instead, a staff member, Paula Vitan, replied in a dismissive and rude manner. Is this really how a financial service provider should treat potential customers?
This kind of unprofessionalism and lack of respect is unacceptable. Financial service providers should be held to a higher standard, and HitPay has failed terribly in this regard. I hope others take note and think twice before considering their services.
If this is how they treat people before even opening an account, imagine what happens when you actually use their platform. Be warned.
14. marts 2025
Uopfordret anmeldelse
Besvarelse fra HitPay
Hi Vinodh,
Thank you for sharing your experience with us. We’re genuinely sorry for the frustration and disappointment this caused. We understand how much time and effort you put into setting up your account, and apologies that our communication did not reflect the same.
While all applications do go through required regulatory and compliance reviews, we acknowledge that we should have been more proactive in keeping you informed. We sincerely apologize for the delays in updates and for the frustration this experience caused.
Your feedback is important to us, and please rest assured we will be reviewing this internally so we can do better.
Positive Experience with Hitpay
Hitpay is fuss free to integrate with my website and the fees are very reasonable as well.
5. marts 2025
Uopfordret anmeldelse
Besvarelse fra HitPay
Hello! Thank you for the feedback!
We appreciate your support and are happy to be part of your journey with HitPay. :)
Besvarelse fra HitPay
Thanks for your feedback, Shirley! We're always here to help :)
HitPay keep spamming me
HitPay keep spamming me.
We won't deal with spammers, so even if HitPay was the best product in its class we won't use them, and as an IT engineer supporting many SMEs, I would do my utmost to discourage my customers from using them too.
31. januar 2025
Uopfordret anmeldelse
Besvarelse fra HitPay
Hi Kevin, we are sorry to hear about your experience. It would be helpful if you can write into hello@hit-pay.com or provide us with your email address and our CEO will personally write in to you to understand the issue you have described.
Transparent fees, easy to setup, great customer support
Amazing platform.
Fast and easy to setup with them! We had to move from Shopify to Wix. We found Hitpay during our move and they allowed us to accept all major payment methods very quickly. Their fees are also transparent and easy to understand.
Customer support was also amazing. Fast and effective. Shout out to Michelle who came to our aid on a Sunday morning.
24. november 2024
Uopfordret anmeldelse
Besvarelse fra HitPay
Hello!
Thank you so much for the kind words and for sharing your experience with us! We’re happy to know that our transparent pricing and customer support made a positive difference.
We’re grateful for the opportunity to support your business. Thank you for choosing HitPay! :)
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.