hirschs.co.za Anmeldelser 

BUYER BEWARE: Zero Accountability and Poor After-Sales Support on Premium Appliances

You are already here because I know you have a similair issue.

I recently purchased a high-end, signature Samsung refrigerator from Hirsch's, and my post-purchase experience has been incredibly frustrating. If you are planning to spend your hard-earned money on premium appliances here, read this first.

Upon receiving the fridge, I noticed cosmetic defects—specifically, indentations on both the front and the side of the fridge door. Because these identical defects are on multiple sides of the same door, it is completely obvious that this is a manufacturing and Quality Control (QC) failure from the factory, not post-delivery damage.

When I logged the issue, the technician (From hirsches, not samsung) who handled it submitted a completely inaccurate report stating that the "fridge is not working," showing a total lack of context and understanding of the actual claim, which was purely about a manufacturing defect on the finish.Instead of stepping up to assist their customer, Hirsch's washed their hands of the problem.

Lallie Maharaj, their National Service & Warranty Manager, informed me that Samsung declined the request to replace the door. Hirsch's stated they "do not have the authorization to override Samsung's global warranty policies" regarding cosmetic conditions post-delivery.

Their excuse? The fridge still cools, so it is in "perfect working order," and therefore, I should just accept it. - Proof attached

To put this absurdity into perspective: If you walked into a dealership and bought a brand-new BMW, but it was delivered with a defect in the plastic headlight lens, would you accept the dealer telling you, "Well, the lights still turn on, sir"? If you bought a high-end laptop with a dented casing, would you accept it because "it still boots up"? Absolutely not.

When you pay a premium for a signature appliance, the aesthetic condition is a fundamental part of the product and purchase expectation

.Hirsch's seems to have forgotten that they operate in South Africa and are bound by the Consumer Protection Act (CPA) and the Consumer Goods and Services Ombud (CGSO). Under Section 55 of the CPA, consumers have a right to receive goods free of any defects. A manufacturer's "global warranty policy" does not override South African law.

Once Hirsch's has your money and you have signed for the delivery, you are entirely on your own. They will refuse to take accountability and will simply hide behind the manufacturer.

I am now forced to escalate this matter legally through the CGSO and the National Consumer Commission (NCC).Save yourself the stress, time, and money. Purchase your premium appliances from a retailer that actually honours the CPA and fights for its customers when a factory defect slips through QC.

This is one of my items,
Item Value R30 000

I am still gunning for another item - which is a coffee machine for
R12 000

They have refused to repair, replace and refund on all aspects.

This is the company we are dealing with.

A note to hirsches - that we have employed someone for the next 6 months to actively post this all over your pages and posts, day in, and day out.

Consumers need to know this is how you handle queries.

No aftersales service on three occasions- can’t use these guys for anything- they just refer you to their supplier’s call centres! Disaster , buy at Kloppers

It is always a pleasure visiting Hirsch's Hillcrest. Trusted Sales Executive Desigan Naidoo and Donavan are always ready to assist and give you the best deals. They have vast knowledge on all products and only suggest the best. I have purchased HiSense and Samsung Fridges, a Samsung TV and Washing Machine, I do not have any complaints about these products. I would recommend customers liaise with Desigan and Donavan for excellent customer service.

I've received excellent service by desigan naidoo and donaven

I had a great service from a women named Dimakatso from Snappy chef she was very helpful and informative

We had a lovely experience at Hitschs Lynnwood. Viean took great care of us as we picked out our espresso coffee machine. We arrived 5 minutes before closing and he was so patient.

Sameera gave me such good service.. Sooo Kind and helpful... Staff is really so friendly!

I was at Hirschs in Waterfall and I was assisted by Naledi, Russel Hobs Rep who welcomed me with a smile, she was friendly and her products knowledge is amazing.

I received an excellent customer services at Hirsch's silverlakes,Beautiful lady by the name of Mpho Moema was the one who helped me..Good service

I bought a DNA superblender at Hirschs Hýde Park and highly impressed by the customer service provided by one of the brand ambassador. She pitched and explained extensively about the product. Looking forward to my next purchase at the store.

Recently had the pleasure of dealing with Kamil at Hirsch's Fourways I cannot recommend him highly enough. His service was excellent and he was professional, incredibly knowledgeable, and went above and beyond to ensure a seamless experience. It’s rare to find this level of dedication and customer care. Thank you, Kamil, for the brilliant service!

I bought a Samsung microwave at Hirsh Stores, Milnerton, in July 2023. Less that 3 years later it burst and no longer works. I was informed that warranty expired and the '10 YEAR GUARANTEE' on the face of the microwave only covers certain parts of the machine. I had to pay nonrefundable R 650.00 for inspection. That amount coupled with repair costs comes close to the purchase price. My previous microwave lasted for more than 20 years. I am disappointed with Hirsch; do they really sell quality products?

I bought a grey corner fabric lounge suit about 18 months ago, it was on special and I see it is again, unfortunately the seats are already starting to sag and feel uncomfortable. Would not recommend this suite. Carol

What a great service I got from a nice lady from Snappy Chef, she was very patience with me I got everything I wanted from the store, keep up the great work Phuti!!. Thank you dear.!!

Poor After-Sales Service and Warranty Support from Hirsch’s Milnerton
I am extremely disappointed with the after-sales service received from Hirsch's Home Stores regarding my Samsung Galaxy Buds 3 Pro.

During the warranty period, I reported charging and functionality issues on multiple occasions. The earbuds were booked in during April 2025, where I was advised the issue was software-related and a software update was performed. However, the problem persisted afterwards. I constantly had to wipe and clean the buds just to get them to charge or function properly, and over time the issue worsened until the right bud eventually stopped working completely.

When I returned to the store again, I was informed that the earbuds were now out of warranty and was presented with a repair quotation of R4,902.

My frustration is not only with the unresolved defect, but with the manner in which the matter has been handled. The store manager was unwilling to properly consider the fact that the issue had been reported during the warranty period and repeatedly focused only on the warranty expiry. I also received a call from Ushana, which I found highly unprofessional and dismissive. Instead of listening to the history of the issue and attempting to assist, the approach taken made me feel as though I was being treated unfairly and as though I was making unreasonable demands, which I was not.

At no point did I demand a refund or replacement. I simply requested that the matter be reviewed fairly, considering the defect was initially reported within the warranty period and appears to have remained unresolved from the first repair attempt.

While I appreciate Kaitlyn’s professionalism and willingness to investigate the matter further, the overall experience has been extremely disappointing and stressful for what should have been a straightforward warranty-related issue.

Based on my experience, consumers should be cautious when purchasing products from Hirsch’s, particularly when it comes to after-sales support and the handling of warranty-related matters. A company’s true service standard is shown when problems arise, and unfortunately my experience has left me with very little confidence in their customer care processes.

Hi there
I've been coming to Hirsch Waterfall and the quality and service have been consistently excellent (Gopolang from LG)was particularly helpful and knowledgeable.

I went to hirschs waterfall and this loverly lady from sneppy chef gave me the best service with smile and patient she made sure I had everything I needed from the store.that was the best service people like her should be given their flowers thank you Phuti for the amazing customer service i will definitely come again for your services.

If you ever go to Hirschs Silverlakes, ask for JESSICA MATJOKANE! She provides the best service I have received in a very long time! We went to Makro and walked out with nothing! We decided to go to Hirschs and what a great eperience, within 30 min we had both items we wanted and the esxtended warrenty was explain in a manner even I could understand! Jessica you are the best! Thank you for the great service and being super friendly! The world needs more people like you!

Disappointing service!
I recently ordered a fridge from Hirchs online, which took more than 2 weeks to deliver. The delivery day was changed twice, very inconvenient and unprofessional. This was my first time buying from them, I had high expectations needless to say that will be my last purchase from them.