Hillier Garden Centres Anmeldelser 

Tragic deterioration of standards in Aldermaston restaurant since Rosebourne:
Entrance and exit moved 70yds apart so you get wet irrespective of where you park;
Entrance to the cafe has been moved so it can only be accessed from the outside plant centre so you now queue in the cold. I feel for the staff who have to stand in the entrance to greet people and conduct them to a table. Should you be seated anywhere in the vicinity of the entrance, you are subjected to freezing blasts every time the door opens. The tables were all dirty; no-one seemed to see you when waiting at the till to order; my cheese jacket was ok but lukewarm and the coleslaw had an overpowering onion taste and I had to leave it. BRING BACK ROSEBOURNE - there was service with a smile from regular staff, good food and cleanliness back then.

Not even worth one star. Wanted to send a gift card but website constantly returned to beginning after two hours i gave up. Help phone only asked fpr a message r. Email only a automated reply. Rubbish!

I purchased a Chichester Sofa set and was told by the saleslady and the person who introduced himself as the store buyer that I had a three year warranty.
The paper work and delivery notes showed no warranty, however, there is a very small label on the product 9x3cm that says you have to go to a different company to see their warranty, this is only seen once the item is unpacked.
If I buy a product from a retailer it is them that I will hold to account for any problems not another.
The warranty on the other website was not as I had been informed and the product is a split warranty.
I have also found the similar product cheaper at other garden centres, may be under a different name, so look around.
The quality of the goods is as described so I am giving 2 stars.
I like most people am getting sick and tired of companies that are finding sly ways to escape their commitments.
BE WARNED HILLIER YOU HAVE BEEN FOUND OUT AND LOST A GOOD CUSTOMER DUE TO YOUR UNDERHANDEDNESS.

Pevensey, East Sussex employ rude and obnoxious staff. Felt unwelcome and uncomfortable would never ever go back to this place ever. Following us around as if we were shoplifters appalling behaviour. Made me feel so fed up.

I signed up for their Gardening Club but when I tried to login using exactly the same email address and password I was not recognised.

I can’t even get a Gardening Club membership number without logging in - which I can’t do (see above).

The range of products online is a fraction of what is in their garden centres.

No wonder their rating is so poor.

Aldermasten has just been taken over by Hilliers and I took my daughter for lunch today I always have the prawn cocktail and was glad they still do it but for £9 I had hardly any prawns it was so disappointing!! Won’t be going back which is a shame as been going there for years

I ordered a pizza oven online as a gift. I have been patiently waiting for it to arrive only to discover the order has been cancelled.

Fine, the money has been refunded but I now have basically zero time to get a replacement gift. I won't be using this company for anything more going forward.

Today Friday 3rdFebruary I visited the Cafe at Eastbourne. It was lunchtime and the whole place was really very busy. All spaces in car park were full 😳
I ordered soup which was Potato and Leek served with a brown roll. The soup was more leek and not much sign or taste of potato. The roll was stale, at least 2 days old and not warmed up. I could not eat more that a few mouthfuls. The sandwich, very full of the cheese, ham and cranberry sauce, my friend had was okay other than the bread which was so thick that they could not eat that. I noticed that many plates had lots of bread abandoned. Perhaps they should start using medium sliced bread as it was so wasteful to see. Not a good visit.
Please do give feedback good or bad. This is needed to improve things. Service was very slow and staff very sullen. Tables full of empty dishes not bring cleared. Had to wait 15minutes for the soup and sandwich. I did ring but no apology given nor some sort of compensation either. Did not ask for my address or phone number either.

Went for breakfast with half price vouchers. The deadline was 11am. We got there around 10.45. However, they told us they had stopped serving. I saw manager and complained. He was very kind and let us go through. Lovely, lovely man serving coffees who was very apologetic. Thank you Hilliers.

Went to Hillier GC at Eastbourne for coffee and breakfast today, the usual staff not there as had been relegated to another task and we were back to the old ways of tepid coffee.
The staff there are great but some better at hot drinks than others.
Then the coffee replaced with latte instead of filter coffee until we finally received the correct order hot and very tasty!

I’ve been after cod roe for few weeks now , rang wednesdsy and they had some come in so went down Friday to get some, it’s a very short season and as my dad loves it wanted to get some in.I have to say I can’t fault Harry the fishmonger in all the times I’ve rang and asked about availability he’s always always been very helpful and polite, and so helpful today when came to get some Roe , Harry and the other chap on fish counter sorry didn’t t get his name first class Service from both . A credit to hillers
Forgot to mention this was Hillers at Alcester

Went to the restaurant at Cheddar Garden Centre with a friend today. Ordered a bacon sandwich - it being breakfast time. Could not believe the cost 7.99 for a sandwich, more expensive than an actual breakfast. I queried the cost with the till operator and was told there was no facility to charge for a sandwich so she had to charge me the price of a breakfast baguette. I was amazed. The operator didn't even go to check with her manager. She had a couldn't care less attitude. Naturally I refused the sandwich. Certainly won't be ordering a bacon sandwich there again.

We were so grateful for kindness showed to us by the staff at Hillier's Cheddar We had a car incident in the carpark..the staff couldnt do enough for us Thamkyou.We will be back that's for sure

Ordered food from coffee shop, Not dog friendly, had to sit outside on wet chairs no heating . Will not be back. Shame.

Took my elderly mother to the cafe at Hillier's in Bath yesterday but was taken back to be charged £8.99 for one backed potato with melted cheese on. She did not want any coleslaw or greens. Pretty extreme pricing especially for an elderly person in her late eighties.

I went to the Hilliers Garden Centre at Three Legged Cross with family friends for lunch. Their system of ordering is chaotic to say the least. As we ordered separately, being in a queue, our food was delivered at hugely differing intervals, so much so, that our relatives had eaten their meals before we got ours.Not only that, but my wife purchased a half of Heineken larger. When we looked at the bill she had been sold..."a fruit cider ",which cost a pound more. However, that was dealt with promptly. As for the food, well, not good. I suspect the oil my fish had been cooked in was old. I had to dash for a toilet on the way home. Our bill was £31 pounds for fish and chips, and a pretty pathetic lasagne out of the microwave. Plus a small bottle of sparkling water priced at £2 .Incidentally, my half a pint bottle of Heineken was £3.99. This would make a pint £7.98. Luxury prices, corner cafe service and quality. We won't be going back. GHASTLY.

Bath - cafe. No seats.
What a disappointment. On a rainy day the cafe (not restaurant) had ONLY 7 tables inside - despite room for more.

The restaurant staff are rude obnoxious and picky as I ordered some drinks for me and my daughter I see every one else get a glass and ice I was served just two bottles to drink from the cutlery was dirty the teaspoon had food still encrusted very poor over priced plants aswell £30 for one pot plant I can get it half price elsewhere

We went to the restaurant and amounst other food items ordered three baguettes.

These baguettes had an extremely hard crust and the inter part was not soft in anyway.

This needs sorting as they were not pleasant, other than the filling which was excellent.

This has been mentioned to your staff, so the garden centre will have heard about this already.

Hilliers Fishbourne. Well stocked and healthy plants considering the hot weather. On visiting the cafe, I ordered a cheese, ham and mango chutney sandwich. The bread was cheap, white sliced loaf and the chutney was horrible, so sticky and runny, that it was impossible to eat. Please use decent bread and chutney that stays inside the sandwich. I left with sticky fingers, even after using four serviettes. Will not eat in the cafe again.