Hidden Hearing - Dundee Anmeldelser 94

TrustScore 5 ud af 5

4,8

28/30 Castle Street, DD1 3AF Dundee, Angus, GB


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Se, hvad kunderne siger

Bedømt til 5 ud af 5 stjerner

I made an appointment online easily and was seen within two weeks of booking. When I arrived for my appointment, I was seen very quickly. The practitioner put me at ease while explaining the process a... Se mere

Bedømt til 5 ud af 5 stjerner

Teresa was so kind and gave me a brilliant service, I felt at ease and appreciated her help and amazing follow up to make sure my ear infection had resolved itself. My gran who has her hearing aids fr... Se mere

Bedømt til 5 ud af 5 stjerner

Kady fitted my 1st ever hearing aids. Very friendly and professional person. Made me feel at ease. The hearing aids she recommended are amazing. Didn’t realise I’d been missing out on so much. I’d hig... Se mere

Bedømt til 5 ud af 5 stjerner

My mum is 95 housebound deaf ( obviously) and partially sighted. The care from hidden Hearing with home visits has been wonderful..any problem and a lovely lady comes and spends as long as is needed t... Se mere


Virksomhedsoplysninger

  1. Audiolog
  2. Reparation af høreapparater
  3. Høreapparatsbutik

Skrevet af virksomheden

Hidden Hearing is a leading private hearing healthcare provider with over 50 years of experience and 80 branches throughout the UK.


Kontaktoplysninger

  • 28/30 Castle Street, DD1 3AF, Dundee, Angus, Storbritannien

  • 01382 313540

4,8

Fremragende

TrustScore 5 ud af 5

94 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

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Bedømt til 5 ud af 5 stjerner

I made an appointment online easily and was seen very quickly

I made an appointment online easily and was seen within two weeks of booking. When I arrived for my appointment, I was seen very quickly. The practitioner put me at ease while explaining the process and her experience and understanding of my issues really shined through. Along with her expertise and great care was her wonderful attitude and humour. I would highly recommend. My ears are now perfect. I feel like a new man. Thank you Teresa @hiddenhearing.

17. april 2026
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Very friendly people

Very friendly people. The shop very light and airy. Unfortunately they were not able to do anything for me as my hearing was too bad but it was still a very good experience.

21. februar 2026
Bedømt til 3 ud af 5 stjerner

Excellent customer service but higher…

Excellent customer service but higher prices

I was given excellent and helpful support from my audiologist who really seemed to care and took time to help me understand my hearing loss. I valued this so much!
Unfortunately, I was then quoted £6500 for Oticon Zeals and aftercare... Which - and it really saddens me to say this - I then managed to find elsewhere for less than half than price.
I think Hidden Hearing are letting their staff down by not adopting more competitive pricing strategies. I would absolutely have gone ahead with HH if the Zeals had been £3500 or thereabouts because of the quality of care... But £6500? It's simply too much (especially when retail on Zeals is around £2000 when they are purchased in bulk orders of 24)

13. januar 2026
Hidden Hearing - Dundee-logo

Besvarelse fra Hidden Hearing - Dundee

Thank you for sharing your feedback. We are delighted to hear that our Hearing Aid Dispenser provided excellent, helpful, and caring support — our teams work hard to deliver this level of service, and it is great to know that you valued this during your visit.

We are also sorry to learn that the price of the Oticon Zeal hearing system felt like a barrier, especially after such a positive clinical experience.

Hearing care varies widely across the industry in terms of clinical expertise, groundbreaking, technological, research and product quality and reliability, as well as the level of support included, so prices aren’t always directly comparable. While we can’t speak for other providers, we do often see patients return to us after trying lower cost alternatives, telling us they notice a clear difference — both in their hearing experience and in the quality of ongoing support.

Our approach is built around clinical expertise, tailored assessments, and the careful optimisation of each patient’s hearing system. We know that the best results don’t come from the device alone, but from how it is fitted, fine tuned, and supported throughout each patient’s journey. This comprehensive level of care is reflected in our service commitment.

We appreciate your feedback, which we will ensure is shared with the relevant teams. If you would ever like to revisit your options or discuss your hearing needs further, please do not hesitate to reach out.

Our customer services team would be happy to help and can be contacted on 0800 7408 796 or by email on contact@hiddenhearing.co.uk

Kind Regards
Customer Services
Hidden Hearing Ltd

Bedømt til 5 ud af 5 stjerner

I am 87 and had a home visit.

I am 87 and had a home visit.
Very pleasant and professional
Lady plenty of patience when I wasn't understanding the difference between my old hearing aids and my new ones.
So yes she deserves ves 5 stars..

13. januar 2026
Bedømt til 5 ud af 5 stjerner

My Hearing Test Experience

David is as always polite, efficient and friendly. My hearing test experience is always very pleasant and informative and I now can adjust the sound levels of each hearing aid on my phone for the first time....excellent!

5. november 2025

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