Quality well made pillbox hat. I ordered an extra hat box by mistake and was contacted by the company to double check and reimbursed for my error. That’s great customer service
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
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Se, hvad kunderne siger
I’m completely bowled away every time I buy one of these superb hats. They feel so fantastic on my head, they actually make me feel like a better person. My latest one has pride of place when I’m not... Se mere
Virksomheden har svaret
I loved the new style Higham Baker Boy cap, so much, I brought another one!! I tried the new Higham baker boy cap in moss, previous review! This time I went for the mulberry tweed. I’ve had such... Se mere
Virksomheden har svaret
I have a few Hicks and Brown hats always get complimented on them Beautiful made , keep their shape Investment purchases as timeless Swift delivery However the delivery company didn't ring... Se mere
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Virksomhedsoplysninger
Om Hicks & Brown
Skrevet af virksomheden
Welcome to Hicks & Brown, we are an independent hat brand founded by two sisters, Alice & Rosie. We combine British heritage with contemporary style to design high quality ladies and mens hats that can be worn throughout the seasons and for many years to come. Our unique styles are as at home in the city as they are in the country and can be worn for special days and for every day. Customers often tell us that they buy our hats for the pure joy of they bring.
Over time, our range has expanded to include year-round fedoras, summer fedoras and formal hats, as well as Baker Boy caps that can be worn by men and women. And our colour palette ranges from sophisticated neutrals to uplifting brights. Throughout it all, our customers have been a huge part of the journey, with their invaluable feedback and the unique ways they wear Hicks & Brown. Today, our hats are sold in stores across the UK and USA, but our philosophy remains the same. We’re an independent brand with a focus on high quality products and giving customers the best possible service. Alice & Rosie x
ABOUT US
Skrevet af virksomheden
- A lifestyle brand creating timeless hats and accessories to complement a town or country lifestyle.
- The craftmanship
- Our brand is focussed on timeless, classic styles reimagined for todays way of life.
- The quality
- The quality of our product is of the upmost importance to us, offering a high level of quality across all we do.
- Honesty & Integrity
- We are driven by honesty, transparency and integrity in everything we do within our brand.
Free UK shipping when you spend over £120
Easy UK returns
We also ship worldwide.
Kontaktoplysninger
Barns & Stables, IP31 1HS, Bury St Edmunds, Storbritannien
- 01284 598 005
- SALES@HICKSANDBROWN.COM
- www.hicksandbrown.com
4,9
Fremragende
1 t anmeldelser
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Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
5 star experience
5 star experience
Really lovely, quality items and shipped very quickly
23. juni 2026
My friend has this hat and I fell in…
My friend has this hat and I fell in love with it, I said to her I have got to get one. So pleased with it love the quality and the hat came very quickly, the packaging was brilliant. I then ordered a clip which was beautifully presented in a box, just was a little disappointed that on my next email from you the clip was free if you ordered a hat.
23. juni 2026
Fabulous Products
Excellent service, the quality of the hat and clip is second to none. I had to buy a second clip as soon as a family member saw mine. I will definately be buying another hat.
Delivery was very quick. Every old definately recommend.
22. juni 2026
My hat arrived on time and in perfect…
My hat arrived on time and in perfect condition .
The fit is perfect and extremely comfortable.
Thank you.
22. juni 2026
Absolutely delighted with my Hemley Fedora
Beautiful hat and excellent quality
Absolutely delighted with my Hicks & Brown Hemley Fedora. It is beautifully made, stylish without being over the top, and the cream straw with the navy ribbon looks really elegant. The fit is comfortable and the hat feels excellent quality, with a lovely structured shape that makes it look far more premium than many summer hats.
It is perfect for holidays, sunny days out, garden parties or occasions where you want something smart but still relaxed. A really timeless piece and I am very pleased with it. I would definitely recommend Hicks & Brown.
22. juni 2026
I paid for next day delivery but the…
I paid for next day delivery but the order still has not arrived. Tried to speak to the courier however, they don’t have a customer service number.
Very disappointed
22. juni 2026
Besvarelse fra Hicks & Brown
Thank you for your review. We are sorry to hear how disappointed you were with the delivery service provided. We have raised an investigation with the Courier as to why this has not been delivered and have also emailed you direct.
Love this company!
Love this company!
Always fast secure delivery. I like that they actually make hats in xs sizes!
And such great quality!!
22. juni 2026
So good to be able to speak to someone…
So good to be able to speak to someone and get advice
Very quick delivery and very quick refund
The hats are fantastic quality
17. juni 2026
Great service from start to finish
Great service from start to finish. Hat arrived promptly and lived up to quality I’ve come to expect from Hicks and Brown. Unfortunately, I had to return it as I’d mistakenly ordered the wrong colour but the return was easy and the refund was promptly back in my account. Next hat has been ordered already. 😁
15. juni 2026
Lovely quality hat that comes in many…
Lovely quality hat that comes in many sizes and I was able to select a next day delivery
18. juni 2026
The fedora arrived beautifully packed…
The fedora arrived beautifully packed and presented, it’s nice to wear especially in this hot weather, the are superbly made. Thanks
18. juni 2026
Lovely hat and great delivery service
16. juni 2026
Item wasn't received at the timemof…
Item wasn't received at the timemof this survey. I have been getting empty platitudes for three days now concerning delivery.
22. juni 2026
Besvarelse fra Hicks & Brown
Thank you for your review. We are very sorry to hear that you are so unhappy with the customer service you received in respect of the delivery of your order. We will make contact with you direct by email to discuss further.
I loved the hats but I ordered the…
I loved the hats but I ordered the wrong size. I will probably reorderin a few weeks. The delivery service was not good as I asked for the parcels to be left in my shed but they threw them just inside my gate. If it had rained or I’d been out all day the hats might have been ruined.
11. juni 2026
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