Hickorys Anmeldelser 

Decided on our 7th Wedding Anniversary we would go to Hickory's Smokehouse in Northampton by the Lakes.
My husband booked a table for 2.45. We arrived on time and were tasked directly to our table. My husband is a paraplegic. He found that the table may be not suitable as it was right by the entrance to that particular seating area and thus his wheelchair may block access and folk as well as servers may struggle to get passed so to aid the traffic flow he asked the staff that were seating is if we could move to another nearby table. She politely said she would check as that table was reserved but she okays it and moved us with no fuss.
Our food server was a young man. So friendly and charismatic. He made friendly conversation and asked if it was our 1st visit and if we were celebrating anything. We said yes to 1st visit and that it was our 7th wedding anniversary.. when he took our order I asked for an item change on my smokehouse tray. He said i will ask but I warn you they usually say No.. I said but it's our anniversary.. he came back in less than 5mins and said yes they can do that. We were served drinks within 5mins of our order being taken then 15 to 20mins later our food came out just like we asked for. He came over while we were eating to check all was satisfactory and once we were done our plates were cleared and dessert menu arrived.. when I ordered our dessert I asked if I could place an order for take home as my son called and when he realised were we were he wanted some food. Again they obliged.. while we were half way through our dessert the take home order arrived all packed and ready to go. We asked for the bill and it took a lot longer than we anticipated. 15min later the staff change had happened and a young girl brought us a board we were shocked as it was a anniversary dessert board. We were so touched 🥲. We weren't expecting that. I asked my husband if he had set that up.. he said no. The previous server had alerted the catering team, what we shared while he was taking our order and put that in place. How lovely was that thoughtfulness on the staffs part or the business policy.
Overall we had a faultless and memorable experience and encountered some amazingly kind, polite, caring and magical staff on our anniversary on the 2nd of August 2026 at Northampton Hickory's Smokehouse at the Lakes. Needless to say the food we were served from start to finish was fornominal and the boozy root beer was the star for us we left feeling special and Thankful. The bill had the tip jar amount of £9.10 added to the total but it states that they will take that away with no argument if you desire. We left that in and added £5.
Thank you to all the staff front of house that we met and all behind the scenes that made our day memorable and special.

Hickory’s in Worcester absolutely amazing!! Please give Briony a raise she goes above and beyond honestly.
Went today with my 13 year old that has autism it is also his birthday she was so lovely and sweet.. very accommodating to my sons needs and was very mindful she even got him a birthday gift and they surprised us with a birthday donut and she even made sure that it wasn’t too overwhelming for him whilst also making sure he has a nice birthday 🎂 thank you briony you made a day out in a public place we try and dodge to a really nice enjoyable experience.

Terrible staff rude self centered over priced for the experience left me destrought after rudeness

Unfortunately we didn’t receive the best welcome tonight at Hickory’s Chester. I feel the lady who greeted us really needs to work on her social skills. Also witnessed her being quite off hand to a family just arriving for their evening too !

One to avoid !!!!

What amazing people and fabulous food. Thank you to Kaprhys for making our first experience so memorable. You went out of your way, above and beyond expectations. You truly know what customer service is and how to deliver the best experience.
Joe the bartender was so awesome customising cocktails. Amelia was just the best server, friendly, respectful, knowledgeable and made the whole experience enjoyable. Alejandro was the perfect host, couldn’t have done more for us. Rhys was a fantastic manager not just to us but all those in the restaurant. Thank you all for truly making it a great experience, it makes just a difference when you have the best staff possible. Thank you again Kaprhys for you did for us, you deserve praise and recognition.

Went to Hickory’s Peterborough, it’s ok. The weather was hot, which made the bar area, which is not air conditioned, stifling.
The staff are pleasant, engaged, and organised. The restaurant is air conditioned, but the place is poorly lit, I needed my phone torch, to read the menu.
The food was ok, the brisket lovely and tender, but it was on the salty side, as was the steak, again perfectly cooked, but with a reasonable amount of gristle. It was served with a tin mug, of your average freezer to fryer, skin on fries, or salad, not both. There was also a blandish pepper sauce, and a somewhat soggy mushroom. I thought it was quite pricey, for the meal I received. It was OK, I ate it, would I rush back…mmmm

Had a nice meal at HICKORYS Peterborough. To make sure we got a table we booked.( Did not just turn up). Staff pleasent. Good value for money. Only down side it was a little to dark for my liking but that's just me .

Visited a Hickory Smokehouse today for lunch. Staff super friendly, restaurant very clean. Food was mediocre, had the chain, bulk preparation feel for certain items, chips, sauces chicken etc.

I ordered a house salad and a pulled pork bap. Salad was awful. Some of the leaves appeared rotten. It was just a few leaves of lettuce, rocket with some black beans and sweetcorn for £4.95 it was very poor. The meat in the pork bap was nice but the whole thing was spoiled by a really strong vinegary mustard sauce and ended up a soggy mess.

My wife ordered the BBQ platter which was ok. The (discretionary) tip was already on the bill when it arrived.

Would I go again or recommend to others, I doubt it. I had expectations and they weren't met unfortunately...

Visited the Northampton Hickory’s for a 50th birthday celebration, which should have been a wonderful surprise. Instead, it turned into an experience of simply trying to get through the evening because of the unbearable heat.

The restaurant doesn’t have air conditioning. It wasn’t broken—they simply don’t have any. Sitting in a restaurant at 32°C with hot food in front of you is uncomfortable enough, but it’s even worse if you’re seated in front of the chefs cooking on the hot plate.

The staff were genuinely fantastic and did everything they could, but they were fighting a losing battle. It’s hard to understand why head office couldn’t at least provide some large industrial fans to improve the airflow and make the environment more bearable for both customers and staff.

Speaking of head office, they responded quickly to my email complaint and asked me to provide my phone number so they could call to discuss it. Unsurprisingly, it’s now been over a week and I’ve heard nothing.

If you enjoy eating your dinner in what feels like a sauna, this is the place to go. Otherwise, I’d recommend giving it a miss during warm weather.

Firstly, I am predominantly OMAD, (one meal a day). I ate on Monday night no issues, I ate on Tuesday night no issues, I ate on Wednesday night no issues, I ate at Hickory's on Thursday night, and by 4am Friday, I was awake, sitting upright, not feeling well. Something wasn't right. There was no other food in me by Friday AM, other than the 'Go Big or Go Home' burger and a few fries.
Friday was my wife's birthday, and in the evening I could barely touch food, had one slice of cake instead of multiple. Just that in itself told our birthday visitors I was not well. By Saturday PM diarrhoea started. By Saturday night I was in bed under the duvet with a temperature of over 102. By midnight on Saturday night, the vomiting also started. Properly D&V at the same time. I swear I have never been so ill or felt so bad in years, or ever, for that matter. By Sunday mid morning the vomiting had stopped, but the abdominal pain was so bad. Diarrhoea continued with a vengeance.
I had already done my research on Salmonella and it narrowed it down to a tee. Could I get up on the Monday and go to the doctor or A&E, absolutely not. The best and safest option was a call with a 111 agent. I stayed in bed until Thursday. Five days in bed, in and out of the bathroom, what must have been between 50 to 80 times. It's now Monday, 10 days after the meal, and I am only today capable of putting hands to keyboard to share this experience.
So, sorry Hickory's. I know you will claim innocence, and you are perfectly placed to do so. Afterall, how can anyone prove that your Great Glen Leicester restaurant has a hygiene or cross contamination issue. For all we know, I could have swallowed a fly whilst driving home.
So let's just park this here. The general public can be the jury.

The drinks take far too long to arrive. This has happened more than a few times. Today's arrived 5 minutes after the meal was placed. The waitress was very young and inexperienced but she did her best considering the wait. There were only a few customers there at the time. Sadly there is no air conditioner which would have made it a much more enjoyable experience in this heat.

I recently went to Hickory’s in York and left disappointed. 4 of us ate on a busy Friday night. The food came pretty quick to be fair to the kitchen but for an authentic smokehouse the food wasn’t very smoky. I’ve smoked meats before in a bar I co-owned with my brother so I have lots of experience when it comes to smoked meats. We ordered the very expensive sharing platter at a price of £72. The pulled pork was nice and smoky but the chicken leg was dry and had no smoky flavour, the beef ribs were small and not smoky, the brisket had no smoke ring on it, the pork ribs had no smoke on them. The only decent meat on the platter was the sausage. After looking forward to going there for months we all left very disappointed.

Hickory’s smokehouse Gloucester is one of our favourite restaurants to go to. Great for keeping children occupied with the cinema and outside play area. Nothing is too much for the staff especially Jess and Perry, who go above and beyond. Definitely worth a visit.

Won’t be going to or using Hickory’s ever again! I simply don’t agree with your £5 per person deposit terms, fair enough if somebody has to cancel last minute or within 24hrs then keeping the deposit is justified but 72hrs is utterly ridiculous!!!!
It’s a shame as we were loyal customers but after needing to cancel our booking and keeping our deposit is nothing but a scam!

Hickory's Worcester was Great. Went for our wedding anniversary. Never been before. Staff were lovely and friendly. Food was absolutely gorgeous and because it was our anniversary we had a cocktail experience which was fab + celebration cake.

Overall very happy with this restuarant. Just wish they served some real ales but hey ho. Otherwise very good.

We went for my 80th birthday. The food was lovely the drinks menu was very poor not much choice and very dissatisfied will not be going there again

Went to the wall heath restaurant food was decent service ok but nothing to shout about the price was absolutely disgusting, was to a birthday meal a few weeks ago 9 of us with food and drinks it cost £279 tonight 4 £258 absolutely outrageous and slapped with a £19 service charge, make the most of it because you won’t get it again heard a few walking out moaning about the price, at least d@ck Turpin wore a mask.

Today myself and my familybwent for a meal, food fantastic, service amazing, atmosphere was great wrecked only by a family who caused havoc and made a absolute mess ( no respect) and walked off after being abusive and intimidating to staff not oaying for there £300 meal, the staff at hickorys were cool calm collective got on with job cleaning a terrible mess and making sure familys who were there to have a good time were all ok and catered for 1 staff member was fantastic especially didnt get her name but the lady who delt with the familys son getting water all over my wifes leg just pooring it on floor, brilliant staff, ive been this restraunt alot and this is a one off everytime they are brilkiant highly recommend. Thankyou

Having been once before I knew what to expect food wise. Although this time the menu had changed and to be honest there wasnt that much for me personally to choose from . I opted for a chicken burger which was really nice except for the 'Plastic' McDonald's type cheese slice ! which was a let down . For the price you pay i would have liked real cheese .
Cocktails were nice . Food came in reasonable time despite being busy and the staff were friendly.