Hickorys Anmeldelser 

Shame to do this review as West Kirby and Wilmslow restaurants have been outstanding. BUT sadly on a visit to Hickorys alongside the River Dee in Chester I was horrified to see dirty dishes/glasses everywhere, poor customer service, servers shouting at each other and disgruntled customers complaining. We didn't hang around to try the food the atmosphere of the place was awful.

Great service! The food was to die for - we have been back multiple times

Food spectacular, service with a smile from all, fast and easy, and root beer in the UK..
The root beer is a bit too sweet and not got that chemical taste it should, but still ace.
Highly recommended 👌
Wrexham branch visited.

Great food at an amazing price we had soo much chicken and the slaw was fresh and tasty

Visited Hickorys in Earlswood and was absolutely superb! Food, drinks and service exemplary, waitress also explained everything on the platter and gave us boxes to take away with us as we couldn't quite manage it all! Will definitely visit again

Eaten at Chester, Shrewsbury, Wrexham and Fleetwood and all been superb. Great service and great food!

Had a fantastic meal and excellent service at Hickorys in Chellaston,Derby today. Would recommend to anyone. We will definitely be returning.

Booked a large family booking for my daughter’s 21st birthday at Hickorys, Hutton, Preston. Very disappointed, only sat down 45 minutes later. Meals didn’t arrive together, first 2 meals arrived and by the time rest came 1 by 1 the first 2 guests had finished! Got some meals wrong, completely cremated a steak, the brisket is supposed to be the signature dish was too tough to eat. Poor service, no apology. Had the cheek to add meals to the bill that no one had ordered. Left all the dishes on the table for ages, where I had to pile them up my self to do my own daughters birthday cake.! Did not pay the cheeky service charge they add. I think it should be up to the customer if they want to tip or not! Such a shame ate here before with a smaller table and had a good meal. They can not manage large table bookings, so don’t offer it!

Recent visit to Hickory's with our extended family for my son's birthday in Huddersfield and honestly can't praise this place enough. We reserved a table for a large group and received a phone call from staff immediately to organise and set it all up as we had requested. The food was amazing, staff extremely friendly and helpful, great atmosphere and the kids loved the play area and indoor cinema room. The staff made such an effort for my little boys birthday too. We will definately be returning.

I would give the food a full 5 stars as it was brilliant, I booked a table for four of us, all adults. They also enjoyed the meal. I must say I had the burger and it really was the best burger I've ever had. So the reason I didn't give 5*is they put the tip on the bill. This is England and not USA. In this country a tip is voluntary and should not be forced upon customers.

Troy at the Wrexham Hickory’s. Took my sister and family out as it was her Birthday. Had my elderly Dad with us, and all staff went above and beyond to make us feel comfortable. Hard workers all staff, pleasant, patient, and professional, excellent service all round. The Receptionist when we arrived, went out of her way to make sure our table was ready quickly. She came to find us at the bar to let us know our table was ready. So professional and polite. Fantastic cooking from the Chefs, thank you for your hard work, meals were superb. In particular Troy went above and beyond to make our experience at Hickory’s rememberable, thank you Troy all my family adored you. So patient, warm and helpful, nothing was to much trouble, so professional but had a relatable personality .. my elderly dad adored him. Thank you Troy for making our Special family evening meal special. Will certainly be returning .. hoping we are lucky enough to have Troy again. xx 🍁🍂❤️

Absolutely frozen, don’t know if there were flooded out but we have been satin a booth and had cold air blowing through plugs and gaps in flooring. Food didn’t stay hot long and we will probably get flu now. If it needed drying out shouldn’t be open to public

We are long time lovers of the castle brom Hickory’s, so decided to go for dinner for our anniversary. We were seated quickly, and the food was served quickly too. Everything from the drinks, to the starters to the main was absolutely beautiful. The best southern fried chicken we’ve ever tried. The only complaint we had was we needed more of that bourbon gravy!! The portions were so huge we had to take a doggy bag home! And they were kind enough to bring out a complimentary dessert for the occasion. We honestly couldn’t have had a more wonderful dinner for our anniversary. The atmosphere and decor is great too- especially for country lovers! We wanted to mention that our waitress Poppy was absolutely wonderful, so kind and attentive! They are an absolute credit to the hickory’s branch! We will continue to visit.

Been a few times to hickorys today was Terrible, i went with my mom and son, my lad had the burger, me and my mom ordered 2 cowboy steaks well done , must say burger was fine but steaks were terrible, my moms was cremated and mine had blood oozing out of it, so sent mine back to be cooked a little more and i had my moms as she is elderly and there was no way she would of been able to eat it. Waited 20 mins for the steak to come back only rather than cook it just a little more they cremated this one to, she managed to eat some of it, but it was inedible, i asked for manager and asked him how chefs cooked the steaks, he explained flame grilled, so they do get black chargrill bits on them, i said theres chargrilled then theres cremated. He offered my mom something else to eat but she said no as she was totally put off. Also only one steak and size available on menu i find this poor for a smokehouse. Above all steak was not great wont be returning

** update, left a review on trip advisor, got a generic response asking me to contact them via email. Have done so and on the contact us on the website and still no contact. ** Went to Burton Green on Saturday, wake up Monday morning with what I can only assume is food poisoning now after speaking to others that have been recently and looking at the reviews!
I go to Hickory's a lot, not just Burton Green, but it has truly put me off, I don't think i will be returning for a long time and will be warning family and friends.

Me and my partner visited for our 4 year anniversary and were not disappointed. Service was prompt, Neve kept checking on us throughout, no request was too big and she really went the extra mile. She even brought out a happy anniversary board with a free pot of frozen custard which my partner had wanted to try for a while but always felt too full after meals (although when it's free you really do find a small pocket somewhere to shovel it in) so overall thank you Neve, you really made our visit perfect!

Food superb. Service friendly and efficient. What a pity the management aren't competent enough to facilitate two bookings for six in total, made a month in advance and with a specific request, near or next to each other....actually they couldn't have been placed further apart. Come on. Sort yourselves out. It can't be that difficult!

The complete opposite of our last visit a month or so ago. Five different servers, two were rude. Service was very slow, had to look for a server after requesting a dessert menu 15m beforehand. Young fair haired server could teach the others a few things. More mature, dark haired woman [supervisor?] very abrupt & unsmiling. Won't be returning for some time.

Our first visit to our newly opened Hickory’s was fabulous. All staff were very professional and friendly and the food was delicious. We had the meat sharing platter and the beef was mouth watering. Also enjoyed the free warm popcorn we were served whilst waiting for our table and again while we were waiting for our meal. Will definitely be going back for more in the near future. Couldn’t fault anything apart from non of the locks in the cubicles in the ladies actually locked properly and from the outside of the cubicle nobody can tell whether there is anyone inside or not so if they pushed the door open it would be embarrassing for both parties. I did report this to staff and to their credit someone when straight up to check them so I will check when we go back if they’ve been fixed.

CREWE GRESTY GREEN

Poor service by the manager when we complained about the table we were given considering we booked over 7 weeks ago and requested a booth or corner. The table was situated right beside the till in the middle of a walkway for staff which really shouldnt even be there, just squeezed in to make more money. Her response was that the computer decides seating allocation!? Extremely disappointing as it was a family birthday, I could understand it if we had walked in off the street but with 7 weeks notice it was unacceptable. Also I can safely say I have never before had a glass of white wine served with a straw!!! Will never be back