I really like this location. This last visit lasted longer than expected but the customer service is always top tier! Loved the vehicle! Staff is consistent too!
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Normally, I have issues with service at Hertz locations. However, this location I pleasantly surprised how nice and helpful everyone was there.
This location really needs help. I reserved a LARGE SUV for a set amount. When I arrived, they tried to triple charge me and give me a small vehicle. I gave them all reservation details but was still... Se mere
Easy reservation thru the app, fast and pleasant agent at the location, clean and fairly new vehicle, reliable and pleasant driving experience, easy turn in of keys and email receipt.
Virksomhedsoplysninger
Skrevet af virksomheden
Founded in 1918 in Chicago, Hertz is one of the world’s most recognized travel brands, now headquartered in Estero, Florida. With tens of thousands of employees and operations in more than 150 countries, Hertz serves millions of customers each year. Hertz offers a full range of mobility solutions—from daily and long-term rentals to luxury vehicles, EVs, and flexible subscription services. Known for reliability and innovation, Hertz continues to enhance the travel experience with features like digital check-in and contactless rentals. With more than a century of industry leadership and global recognition for customer service, Hertz makes travel seamless with easy online and mobile booking, flexible policies, and multiple payment options. Need help? Support is available by phone, chat, or at service centers worldwide. Don’t miss exclusive deals, members-only discounts, and insider travel tips—sign up for the Hertz email list today at Hertz.com and get more value from every trip. Join now and be the first to unlock your next journey.
Kontaktoplysninger
3209 S Cobb Dr Se G2, 30080, Smyrna, Georgia, USA
- (770) 438-8583
Your Car Rental Deals, News & Offers
3,8
God
9 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
The service rep is great and they…
The service rep is great and they always have a vehicle when I get there. The car or truck is clean and ready for the road.
17. oktober 2026
Customer Svc is great
I really like this location. This last visit lasted longer than expected but the customer service is always top tier! Loved the vehicle! Staff is consistent too!
8. oktober 2026
John is the best
14. oktober 2026
Week long road trip to Florida
Easy reservation thru the app, fast and pleasant agent at the location, clean and fairly new vehicle, reliable and pleasant driving experience, easy turn in of keys and email receipt.
11. oktober 2026
Pleasantly surprised!
Normally, I have issues with service at Hertz locations. However, this location I pleasantly surprised how nice and helpful everyone was there.
1. oktober 2026
Poor customer service
I have answered three surveys on my experience with the same comments. I arrived at the appointed time to find the Hertz office in Smyrna open but vacant. I waited about 10 minutes and finally Izzy came in from the parking lot. She began my rental transaction but elected to answer the phone and deal with a customer despite the fact I was standing there. This customer had a problem and instead of putting the customer on hold Izzy engaged and I spent the next 15 minutes listening to her side of the conversation. This is extremely poor customer service. In addition I ended up with a different class of car than what i had rented and had to wait an additional 10 minutes for the car to be cleaned.
29. september 2026
I was told the car would be ready in 10…
I was told the car would be ready in 10 minutes after a quick cleanup; however, it was actually 45 minutes. Please don't set unrealistic expectations only to not meet them. Car was great and service was friendly. Luckily I only needed the car for a few hours and returned shortly thereafter.
29. september 2026
This location really needs help
This location really needs help. I reserved a LARGE SUV for a set amount. When I arrived, they tried to triple charge me and give me a small vehicle. I gave them all reservation details but was still overcharged and had to ride uncomfortable in a smaller vehicle that I did not want. There also was not much gas in the tank when received and long wait time trying to return. Extremely disappointed with Hertz.
26. september 2026
Customer service even though I waited…
Customer service even though I waited 30 minutes it was OK they were slammed
9. september 2026
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
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