The process was not easy and unprofessional. The type of car I reserved, hybrid, was available but both vehicles I selected were overdue for an oil change. I ended selecting a vehicle that I did not... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Liked being able to pick my rental from a group in the category I chose. The car I rented fit the bill perfectly, clean and ready to go. No issues with the rental at all but I wish rental companies... Se mere
Overall, a very smooth experience. Although there was a minor issue at the beginning when I received a different vehicle than I had reserved, the Hertz staff handled it immediately and got it sorted o... Se mere
The vehicle was ready, fueled, and interiors cleaned. The staff was helpful and fry. I really appreciate the use of video technology to quickly determine the state of the vehicle as it leaves th... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
Founded in 1918 in Chicago, Hertz is one of the world’s most recognized travel brands, now headquartered in Estero, Florida. With tens of thousands of employees and operations in more than 150 countries, Hertz serves millions of customers each year. Hertz offers a full range of mobility solutions—from daily and long-term rentals to luxury vehicles, EVs, and flexible subscription services. Known for reliability and innovation, Hertz continues to enhance the travel experience with features like digital check-in and contactless rentals. With more than a century of industry leadership and global recognition for customer service, Hertz makes travel seamless with easy online and mobile booking, flexible policies, and multiple payment options. Need help? Support is available by phone, chat, or at service centers worldwide. Don’t miss exclusive deals, members-only discounts, and insider travel tips—sign up for the Hertz email list today at Hertz.com and get more value from every trip. Join now and be the first to unlock your next journey.
Kontaktoplysninger
23540 Autopilot Dr, 20166, Dulles, Virginia, USA
- (703) 471-6020
Your Car Rental Deals, News & Offers
4,0
God
63 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Great service
10. september 2026
All was great
All was great. Randy at Bradley truly capped my experience with excellent service!
9. september 2026
The process was not easy and…
The process was not easy and unprofessional. The type of car I reserved, hybrid, was available but both vehicles I selected were overdue for an oil change. I ended selecting a vehicle that I did not request. Good news was that vehicle served its purpose and was perfect. Employees seemed they had no interest in customer service and I was a bother. I noticed other customer experiencing the same frustration and we helped each other to locate vehicles. Kinda sad, it shouldn’t be hard to help customers
7. september 2026
Hidden charges after car was returned!
Small hidden charge imposed after the car was returned and there was no clear explanation for such charge! After I thought that I already prepaid for everything now Hertz claims that I still owed them some money (~$12)!
9. september 2026
Over $120 for 1 extra rental day is…
Over $120 for 1 extra rental day is excessive.
9. september 2026
DC trip
The vehicle was ready, fueled, and interiors cleaned.
The staff was helpful and fry.
I really appreciate the use of video technology to quickly determine the state of the vehicle as it leaves the lot and when it is returned.
5. september 2026
Excellent Service
Upon arrival at the location, name fully on display on the Hertz Gold sign, good selection of vehicles, and ease to checkout and begin my visit.
5. september 2026
Ease of use as a president's club member
4. september 2026
TERRIBLE
I PRE-PAID FOR OUR VEHICLE, SCHEDULED GRAB-AND-GO KEYS. WHEN WE ARRIVED AT 11:30 PM, THERE WERE NO MORE CARS. WE WERE THEN GIVEN A DIRTY MINI-VAN AND CHARGED $158 MORE UPON RETURN, EVEN THOUGH WE WERE DOWNGRADED AND HAD ALREADY PAID!!!
5. september 2026
The customer service was excellent
The customer service was excellent, the car options were diverse, and the check-in and check-out processes were incredibly easy.
4. september 2026
Thank you
H when you have a membership, it hurts it makes it easy to pick up your vehicle. No weight lines clean vehicles, friendly staff
3. september 2026
Smooth easy no issues at all
Smooth easy no issues at all. Vehicle was excellent and return was fast. All good.
3. september 2026
smooth experience
Overall, a very smooth experience. Although there was a minor issue at the beginning when I received a different vehicle than I had reserved, the Hertz staff handled it immediately and got it sorted out fast. Great customer service!
2. september 2026
Upfront pricing versus $300 in add ons…
Upfront pricing versus $300 in add ons for a $200 rental
3. september 2026
Car was good and clean but had to go…
Car was good and clean but had to go check with counter (despite being Gold) as there were no cars on Gold area
2. september 2026
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.