Heritage Automotive Anmeldelser 

Amber was very rude. Only spoke about herself and was not interested in me or my needs at all .complete shambles! No communication I had to keep chasing even when I did get to talk to her it was like getting blood out of a stone! Didn’t want to take any of my details despite telling me she would be in touch, I didn’t question this as I just wanted to get out! Clearly wants to go back to Kia as dissing Vw was not professional, especially to a customer! Still not managed to buy a car so I will be going elsewhere!!! Please avoid at all costs!

I made contact more than ten days ago and got an auto response saying I would be contacted soon. I should have kept that as evidence my mistake as more than ten days later no contact from heritage of Gloucester. Poor!

Car went to MOT at 8.30.
Waited for car was told it needed to go elsewhere for emissions test ok fine a bit longer to wait. Informed around 11am car failed on a cut in a tyre they have two can fit later then MOT again in afternoon!!!!! What !!!
How to get home they had no cars to hire and offered a lift still waiting at 12.35 terrible service no apologies.
Never come here. Anywhere else would have taken 2 hours max..

Was sold a 70 reg VW Tiguan by Luke Stacey and left a deposit, But changed my mind 4 days later and they refunded my deposit in full, Very good car sales and very helpful at Salisbury,
Thank Luke Stacey

Tried to book some warranty work. Endless wait on teh 'phone being told periodically that my "position in the queue is number ....silence".

\had to give up in the end - life's too short

When booked my car VW touran 7 seatwr for repair Wing mirror and 2 break lights I told them 4 weeks before booking that I need like for like car due to kids and I been told thats fine .
When I dropped my car I have been given small kids car leven smaller then micra .
Really disappointed.

Our car has a persistent beep in the cabin. It’s a design flaw in the Karoq which they are totally uninterested in fixing. To cap that when we called the showroom to book in the service we were sold the service plan they took too much money which we noticed when the payment was taken two days later. When we called to notify them we initially had an argument from the showroom who debated the price being wrong despite pointing out that their website showed the correct price which was not the one we were charged. We eventually spoke to a manager and it transpired the person we spoke to on the phone (working for a different company in Bristol) wrote the bank details down and passed them on to a supervisor in Gloucester. How they did this and adhered to GDPR is anyone’s guess. It’s 7 weeks later and we still haven’t been paid the agreed refund. They are pleading covid but it’s rubbish as if you can take the payment in 2 days you can clearly refund the payment in the same timescale.

Yesterday (13/10/20) My wife took delivery of her nearly new VW Golf from Heritage VW in Bristol.
Reading many reviews of this company of which the vast majority were very negative, I was hesitant to write this review however, I speak as I find.
Our experience with this company to date has been brilliant. The salesman Chris John was extremely pleasant and not it anyway pushy. He was clearly very genuine and a credit to his profession.
After this very pleasant experience, I sincerely hope Heritage doesn't let us down in future. Bad reviews are just as easy to write!

Purchased a used Skoda from this branch in July. I dealt with two employees - Tim Early and Andy. I part exchanged a vehicle with them which they firstly valued at £7500 via email, when it came to signing the deal he told me that they would reduce my part ex value to £6000 and decrease the asking price of the Skoda - didn’t give it a second thought as overall was paying the agreed price - upon reflection bad choice.

The Skoda cars apparently goes through a 100 point check. Clearly the biggest lie so far as if it had the first check of simply driving the car would have uncovered the biggest issue and having to gashes in the sidewall of the tyres would also be highlighted, no? I left the forecourt drove over 300 motorway miles arrived home with a knocking sound coming from the front of the car. Checked the car the next and discovered two tyres with chunks missing out of the sidewall - in my experience illegal. Contacted Bristol branch was told I would be contacted soon, 2 weeks and nothing back. Called back several times during this period, was told that either salesman would call back, never did. 3 weeks later I get a legal letter drafted and send this over saying I was returning the vehicle. Was then told at this point that I would only get back my £6000 part ex not the original £7500 - very crafty of them.

Four weeks on and the head of Brand experience contacts me John Hopkins. Was told that he would do ‘everything in his power to get my faith back in the brand and the car’. 1 week later still nothing. Contacted him again and he advised me to get the tyres replaced and visit the local Skoda garage. In one of my emails I stated that I wasn’t willing to pay upfront for the tyres as I didn’t have much confidence in getting the money back from them. His reply, and I quote from an email - ‘ Alternatively then I guess you can go through the Ombudsman if you feel that we will not pay you for the tyres’ - Head of brand experience of Skoda and Seat - what an experience to give!!

Skoda Darlington (hands down amazing customer service) take my car in and discover the steering rack is damaged beyond repair and will need replacing. Also telling me that car is not roadworthy and is not covered under warranty - you can imagine my delight! Hopkins gets involved and suddenly the car is roadworthy and was told to collect the car and book it in for repair. Repairs have now been carried out and tyres replaced, costs picked up by Heritage motors a total of 5 weeks without the use of a car that I paid £21,500 for.

On the experience of calling Bristol branch over 15 times - many occasions not even answering - the sales team having no experience in customer care, the Head of experience clearly no skills in reassuring their customers, messing around with figures so you are stuck and most of all selling a car which is not roadworthy, I would well and truly tell all to avoid this company. Sadly I didn’t read the reviews before purchasing a vehicle from them, but I can totally relate to the 1 start reviews.

Our Tiguan went in as a breakdown on a Monday. We were told they were very busy but could get it done by Wednesday afternoon or Thursday morning. Having had no communication by Thursday afternoon my husband rang and was told Friday lunchtime. Myself preferring to know a time tried to ring them on Friday morning, taking 15 minutes to get through and being cut off twice!!
Finally speaking to a person who was making all sorts of excuses why no one had communicated with us and even saying that the guy who was dealing with our car was having personal problems which I think is very unprofessional and quite frankly I don’t want to hear!
Wouldn’t recommend buying from VW as their customer service is quite diabolical!!

Now don't get me wrong, when it came to buying a new Audi, they were excellent, hence the two stars. But the servicing side is a complete joke. My Audi came up for its first service. I asked for a quote. They wrote, "Hi. Its due an oil and inspection service with pollen filter replacement which would be £562 parts labour and VAT" When I asked for a breakdown they told me the special engine oil was £162.10, the service took 1.8 hrs at £275, £47 for a Mann pollen filter and £21.90 for parts (I guess an oil filter). Someone is either having a laugh or trying to pay for his yacht.

I called F1 Autocentres, brand new in Salisbury. Total including specialist oil upgrade, same filter and parts £140.

Chapter 2: Heritage wrote to me to tell me that my air conditioning needed to be checked. I asked the price. They wrote, "Thank you for your email, I have checked the system and the fixed cost for this Air Conditioning Service is £149.00 fully inclusive."

I checked with F1 Autocentres. They said we can test that it is reaching 6 degrees for FREE. It takes a couple of minutes. If it needs a re-gas, it's £59.

This is my personal experience and Heritage need to join the real world or dine out on those well healed individuals who never bother to check the market value of a service.

I have been bringing my two cars here for MOT and service since 2003. Today I discovered that on my last service in November they didn’t notify me that my MOT was due four days later. They have always reminded me in the past but seem to have stopped doing that now. Result: I have been driving with no MOT for three months. Their response? ‘It’s your responsibility not ours.’ Okay Heritage, since you want to take that attitude I’ll take my car servicing elsewhere in future.

This is the second terrible review I give to Volkswagen at Heritage Gloucester. I brought a brand new polo in June 2019; three times it stopped on its own whilst I was driving on the last occasion on 21 November 2019 it could have killed me as it performed an emergency stop when I was travelling on the Hempstead road. How the person behind me stopped I will never know. This is a front sensor breaking fault.

The shock of this made me take it back for the third time. As the previous two times they told me there is no fault have queried then why has it failed and told me there’s a fault.

Since the 23 November 2019 the car has been left with them. I have had to instruct a solicitor at great cost but today was the very last straw.

Having spent over an hour and a half with the new manager (because the previous manager was inexperienced apparently) I had to consider the only offer they were prepared to make for me to have another polo. At no time was any consideration taken for the deposit I had paid, I wanted to think about it overnight to return the next day to do the only deal I was offered. I had rang the solicitor and to prevent a protracted Court case we agreed to the offer being made. I had their courtesy car. However at the very end of our negotiations I was informed that I had to take my dangerous rejected car with me. This is despite the company knowing from my complaint the distress to me having refused to drive it since I took it back on 23.11.19 because I am still so traumatised by the near fatal accident the car had almost caused on 21.11.19.

Over the months I have endured the company’s complete lack of care or concern for the impact of me of the stress this has caused since my rejection of the vehicle.

The car stopped on the first occasion three months in of me buying it. Within the first five months the car failed three times. On a fourth occasion when driving to London in rain with warnings flashing. I rang once more to ask if the vehicle was safe to drive.

The car kept informing me there was an error with the front sensor but Volkswagen still insist there is no fault. Some of the suggestions I have been offered include to take a photo when driving if the error messages ( they remain for a few seconds and who would be able to do this whilst driving) switch the safety feature off (why have it) . I am not the first person the service department are aware of that have experienced this fault.

Please Never ever buy a Volkswagen. I have been a customer for twenty years and this car was my fourth one. I feel totally demoralised, humiliated, discriminated against and totally ripped off. To date my outlay is over £4,000.00. My solicitor bill is £500.00. I stupidly did their finance scheme please don’t touch it pay cash or get a bank loan. Better still buy a British car. I left today broken and in tears and I can’t stop crying. I have no car and no resolution. Volkswagen are a huge company it’s a total disgrace. For the lovely young man who gave me a lift home I say thank you for your kindness.

Terrible company. There is clearly a problem with my car refusing to fix it under warranty as saying a grinding noise is tight parts and is normal. Charge £19.95 for the privilege of hire car while they are looking at yours. Try to sell you over priced parts and pressure you in to it.

Fixed the software bug on my infotainment system whilst I waited on my golf that turned out to be a low battery in my key fob!

I called VW Heritage, Yeovil yesterday, to get a price for a golf clutch change and got hung up on after only 3 mins, before even getting as far as the parts and service staff.
So, I called the Dorchester branch to get a price and this time, got as far as speaking to the parts and service staff, only to get HUNG UP ON AGAIN!
What a useless bunch!
If they are that bad at handling simple communication tasks, they are probably crap at the mechanical work as well, so don't waste time with them.