We were dealt with for our preliminary enquiry by Ffion and when a few days later we made our booking by Nicole. It is due to friendliness and efficiency of girls like this that we only book with Hay... Se mere
Virksomheden har svaret
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Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Dion, the lady we booked with was extremely helpful and explained everything we needed to know about our booking. She was very knowledgeable and knew her away around the computer to find any additiona... Se mere
Virksomheden har svaret
We recently visited the hays travel store in Wrexham. We had the pleasure of Holly sorting out our booking for a family of 6. Nothing was too much for Holly, she found us a few different options well... Se mere
Virksomheden har svaret
I have travelled a great deal in my life time and I have to say the young lady Ffion from the Wrexham branch was amazing. So very helpful and went over and above to help me find the right holiday for... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Kontaktoplysninger
15 Lord Street, LL11 1LH, Wrexham, Storbritannien
- 01978 266611
4,9
Fremragende
754 anmeldelser
Bed kunder om at skrive en anmeldelse
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Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
We booked our holday to Spain with Dion…
We booked our holday to Spain with Dion at the Wrexham branch, she was excellent helping us find our holiday, she matched a price we had been quoted. She was very informative, helpful and friendly. Also was very happy to chat and listen to us.
21. juli 2026
Besvarelse fra Hays Travel - Wrexham
russell jones,
Thank you so much for your wonderful review! We are delighted to hear you had such a positive experience finding your holiday with us. We appreciate your kind words.
Kind Regards
Hays Travel
Booked a cruise with Hays Wrexham with…
Booked a cruise with Hays Wrexham with Princess cruises.They changed our flight times twice one in November 2025 and again in January 2026,we paid an extra £43 each in November but refused to pay another £50 each in January 2026.Both flight changes meant we had a stopover in Lisbon for 13 hours.No accommodation or even a meal voucher.Hays and Princess cruises are refusing to refund our £150 deposits.Disgusting treatment by both parties.After cancellation of the cruise the girl actually said to us she is a regular cruiser but would never book with Princess cruises.Unbelievable behaviour from Hays.
22. september 2025
Besvarelse fra Hays Travel - Wrexham
Thank you for speaking with me few days ago.
I understand your concerns and appreciate how frustrating this situation has been.
As discussed, I am still actively reviewing your case and working within the guidelines we are required to follow. Please be assured that I am doing everything within my power to assist you and to seek a resolution with Princess Cruises. The decision not to refund the deposits is currently based on their booking terms and conditions, so I am dealing directly with them on your behalf.
At Hays Travel, we value our customers and I am committed to pursuing this matter and exploring every available option. I will keep you updated as soon as I receive any further information.
Thanks
Liz
Branch Manager
Many places in the world to see.
Your staff are so accommodating when we book our travel.
All my queries are answered.
Always need a holiday to look forward to.
19. juli 2026
Besvarelse fra Hays Travel - Wrexham
Thank you for your wonderful 5-star review! We are so pleased to hear that our staff are accommodating and able to answer all your questions when booking your travel. We hope you have many more holidays to look forward to!
Kind Regards
Hays Travel Wrexham
First class service from Holly Wrexham…
First class service from Holly Wrexham branch .Our holiday was booked over the phone with no problems .
16. juli 2026
Besvarelse fra Hays Travel - Wrexham
Thank you for your lovely review and for booking with us again, it is much apricated :) - Holly
The staff are excellent
The staff are excellent, Dion helped us this time to book our Krakow break, she picked a lovely hotel in the centre with plenty of sights and resurants, organised transport from the airport and return journey.
14. juli 2026
Besvarelse fra Hays Travel - Wrexham
Thank you for your wonderful review! We are so pleased to hear that your recent booking was such a success and that our team could assist you so effectively in planning your trip.
Holly was amazing and found just what…
Holly was amazing and found just what we was looking for,A great service from start to finish.
14. juli 2026
Besvarelse fra Hays Travel - Wrexham
Thank you for your fantastic feedback! We are so pleased to hear that our team member was able to find exactly what you were looking for and provided such great service from start to finish.
Booked a holiday with Liz who was…
Booked a holiday with Liz who was exceptional listened to what we wanted and found a holiday almost straight away with everything we wanted and more , she is a credit to hays , can see why she is the manager excellent service from start to finish
5. juli 2026
Besvarelse fra Hays Travel - Wrexham
Hi Steph,
Thank you so much for your wonderful review! We are delighted to hear that Liz provided such exceptional service and found you the perfect holiday. We truly appreciate your kind words and are so pleased you had an excellent experience from start to finish.
Kind Regards
Liz
Lovely staff couldn't do enough for me…
Lovely staff couldn't do enough for me found us a great holiday and a good price too👍😎
5. juli 2026
Besvarelse fra Hays Travel - Wrexham
Hi Brian,
Thank you for your wonderful review! We are so pleased to hear that our staff were able to find you a great holiday at a good price. We truly appreciate your kind words.
Kind Regards
Hays Travel
Very Helpfull
30. juni 2026
Besvarelse fra Hays Travel - Wrexham
Hello :)
Thank you for your wonderful feedback!
Kind Regards
Hays Travel Wrexham
We recently visited the hays travel…
We recently visited the hays travel store in Wrexham. We had the pleasure of Holly sorting out our booking for a family of 6. Nothing was too much for Holly, she found us a few different options well with in our price range and made all the necessary
arrangements to make the holiday booking smooth and easy as possible. We can’t thank her enough and 100% recommend Holly and hays travel when booking your next holiday. 👍🏼😁
30. juni 2026
Besvarelse fra Hays Travel - Wrexham
Hello :)
Thank you for your wonderful feedback! We are so pleased to hear that your booking experience was smooth and easy. We appreciate your recommendation.
Kind Regards
Hays Travel Wrexham
Everyone at the Wrexham branch are so…
Everyone at the Wrexham branch are so happy and helpful. Thanks again to Liz for all the advice we need for our cruise holidays. 10/10 wouldn't go anywhere else to book our holidays.
5. juli 2026
Besvarelse fra Hays Travel - Wrexham
Thank you so much for your wonderful review! We are so pleased to hear that our team was happy and helpful, and we truly appreciate your kind words about the advice received for your cruise holidays. We look forward to helping you book many more holidays in the future!
Great customer service
You listened to me, recommended a better resort and a 4* hotel within my budget.
Excellent service.
Use the Hays Travel app.
Taken advantage of the currency card.
30. juni 2026
Besvarelse fra Hays Travel - Wrexham
Thank you for your wonderful feedback! We are so pleased we could help you find the perfect resort and hotel within your budget. We hope you have a fantastic trip!
Very helpfull staff holly was her name
28. juni 2026
Besvarelse fra Hays Travel - Wrexham
We are so glad we could help.
Very knowledgeable
The staff were wonderful, caitlin who served us was very helpful when it came to us choosing a holiday to suits our sons needs
28. juni 2026
Besvarelse fra Hays Travel - Wrexham
We're so glad to hear our team provided excellent assistance in finding a holiday that suited your family's needs. Thank you!
Four senior ladies going to Bulgaria
Holly was excellent, she searched for destinations and suggested places to suit our needs.
The booking process was smooth and we were happy with the prices.
28. juni 2026
Besvarelse fra Hays Travel - Wrexham
Thank you for your wonderful feedback! We are so pleased to hear that we could help you find the perfect trip at a great price.
Holly was fabulous
Holly was fabulous. I aiways book through Hays Travel as they make it so easy and professional for your get away destination.
28. juni 2026
Besvarelse fra Hays Travel - Wrexham
Thank you for your wonderful feedback! We are so pleased to hear we made your getaway easy and professional. We appreciate your continued loyalty.
Besvarelse fra Hays Travel - Wrexham
Anthony Davies,
We are so pleased our team provided such a positive experience. Thank you for your kind words.
Kind Regards
Hays Travel
Excellent service😊 such friendly staff
Excellent service😊 such friendly staff. Would recommend
27. juni 2026
Besvarelse fra Hays Travel - Wrexham
C Edwards,
We're so pleased you had a great experience with us. Thank you for your kind words!
Kind Regards
Hays Travel
Good service for the 3rd time this…
Good service for the 3rd time this year. Planning my own holidays and short trips for my daughters who have just got married or will be getting married in the next 12 months
25. juni 2026
Besvarelse fra Hays Travel - Wrexham
Thank you for your kind review and for booking with us again, your custom is much apricated :) Many Thanks, Hays Travel Wrexham
Staff where great
Staff where great, if it hadn't have been for vigilant staff, for passport issues we wouldn't have got away.
18. juni 2026
Besvarelse fra Hays Travel - Wrexham
John,
We're so glad our vigilant staff could assist with your passport issues, ensuring a smooth journey. Thank you for your kind words!
Kind Regards
Hays Travel
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