The staff were down to earth and helpful and listed to our criteria and answered my elderly mum honestly which put my mum at ease .I would highly recommend booking in your shop again to family and fri... Se mere
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Se, hvad kunderne siger
Hayes Romford turned up trumps as usual, wonderful service and Sean went to so much trouble to transfer our river cruise and find a city break instead at such short notice. Nothing was too much trou... Se mere
Virksomheden har svaret
Easy to book our holiday. All told, took about 15 minutes from sitting down to walking out with our documents. Knowledgable and friendly staff.
We have never had a bad experience in Hays - yesterday we popped in to book a cruise and once again it was a happy experience. We were served by Christine who was so patient with us - nothing was too... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Kontaktoplysninger
Unit 9 The Brewery Shopping Centre, RM1 1AU, Romford, Storbritannien
- 01708872195
4,9
Fremragende
1 t anmeldelser
Bed kunder om at skrive en anmeldelse
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Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Louise was very helpful
Louise was very helpful, explained about the documents needed. Went through everything so I understood. Printed off what I needed to keep with me.
Researched a holiday for particular dates I needed. Very satisfied with customer service.
4. marts 2026
Besvarelse fra Hays Travel - Romford
Dear Mrs Gurd-Grablof,
Thank you for taking the time to leave me a lovely review.
Kindest regards,
Louise
Staff had very good communicative skills
Staff was very helpfull, polite, and very very good communicative skills. I would recommend friends and family to book with Hayes Travel.
25. februar 2026
Besvarelse fra Hays Travel - Romford
Thank you for taking the time to leave such a kind review.
Many Thanks
Symphonie
Besvarelse fra Hays Travel - Romford
Thank you for taking the time to leave a kind review
Sean was patient.
Sean was very patient with me I think I was there for at least 2½ hours getting quotes for a holiday off our bucket list. Had to go home to talk to my husband. We both returned the next day. It was Sean's weekend off. But a very kind lady carried on with our booking and answered a couple of questions and then completed the
transaction. Very satisfied.
28. februar 2026
Besvarelse fra Hays Travel - Romford
Dear Mrs Jemal,
Thank you for taking the time to leave us a lovely review.
Kindest regards,
Sean & Vanessa
Brilliant service
We always see chris parrot at your Romford branch and she always very helpful and patient.
She has helped in choosing wonderful holiday. Great service.
22. februar 2026
Besvarelse fra Hays Travel - Romford
Dear Mr & Mrs Huckle,
Thank you for taking the time to leave me a lovely review.
Kindest regards,
Chris
10/10 Sean always goes that extra mile…
10/10 Sean always goes that extra mile if your thinking of booking a cruise Sean’s your man !!
28. februar 2026
Besvarelse fra Hays Travel - Romford
Dear Mrs Cusack,
Thank you for taking the time to leave me a lovely review.
Kindest regards
Sean
Staff are always welcoming.
Staff are always welcoming.
The listen to what you want and go above and beyond to help you find the perfect holiday.
26. februar 2026
Besvarelse fra Hays Travel - Romford
Thank you for taking the time to leave such a lovely review.
Holiday Booking
Very helpful and friendly, but also made us feel confident that everything would be completed in a professional manner.
26. februar 2026
Besvarelse fra Hays Travel - Romford
Dear Mr & Mrs Clark,
Thank you for taking the time to leave me a lovely review.
Kindest regards,
Louise
The lady who dealt with is was very…
The lady who dealt with is was very welcoming, listened to what we said and gave us advice
25. februar 2026
Besvarelse fra Hays Travel - Romford
Thank you for taking the time in leaving me a lovely review
Fantastic service by Lily-Mae and very…
Fantastic service by Lily-Mae a very fast and efficient service booking airport parking!
25. februar 2026
Besvarelse fra Hays Travel - Romford
Thank you for your lovely review
Very helpful member of staff who did…
Very helpful member of staff who did everything to fulfil our request.
24. februar 2026
Besvarelse fra Hays Travel - Romford
Thank you very much for taking the time and trouble to write a review. It is most appreciated.
It was a pleasure to book your holiday.
Kind regards,
Sean
Easy , helpful
This was my first time using hays travel , Denise our assistant for booking the holidays was outstanding and gave the right advice for our needs without any up selling of products and tailored our holiday as such . Can’t thank her enough will definitely use again.
16. februar 2026
Besvarelse fra Hays Travel - Romford
Thank you so much for giving us your custom and for taking the time and trouble to leave a review.
It is much appreciated.
Denise
Sean is our go to man
Sean is our go to man. His service is impeccable. Always attentive and very easy to get hold of. He takes time to understand his customer in order to secure the best holidays, flights and add on services for them. We have been using Sean for many years and the service we receive has remained consistently excellent throughout.
31. januar 2026
Besvarelse fra Hays Travel - Romford
Thank you so much for taking the time and trouble to leave a review. It is much appreciated. A pleasure, as always to help you with your holiday arrangements.
Sean
Our experience at Hays Travel Romford…
Our experience at Hays Travel Romford was very positive. Our travel consultant Lily-Mae was very helpful and very polite. She helped us choose our cruise and our cabin. Mr & Mrs Lowin 21/2/2026
22. februar 2026
Besvarelse fra Hays Travel - Romford
Dear Mr & Mrs Lowin,
Thank you for booking with us and leaving such a lovely review.
Many thanks
Lily-mae
Very easy to book a holiday
Very easy to book a holiday, having all the work done for you, and by such friendly staff.
22. februar 2026
Besvarelse fra Hays Travel - Romford
Thank you so much for taking the time and trouble to leave a review. Much appreciated!
Kind regards,
Vanessa
Outstanding service from start to…
Outstanding service from start to finish. The lady who helped us went above and beyond, making sure every detail was taken care of. Nothing was too much trouble for her.
22. februar 2026
Besvarelse fra Hays Travel - Romford
Thank you for taking the time for leaving your lovely feedback
Service. Knowledge. Friendliness.
The service provided gave us great confidence to book. Always happy to answer any questions too. Very friendly too - not pressured to make a decision.
14. februar 2026
Besvarelse fra Hays Travel - Romford
Thank you for your lovely review
I was very very happy with my outcome…
I was very very happy with my outcome for a holiday booked with Louise. She is always very helpful and goes above and beyond for her customers. Nothing is too much trouble and she understands me very well as I am non verbal. I’m quite comfortable in her company.
8. februar 2026
Besvarelse fra Hays Travel - Romford
Dear Mrs Ramsay,
Thank you for taking the time to leave me a lovely review.
Kindest regards
Louise
Seen almost immediately
Seen almost immediately. Good advice given and holiday booked with no fuss. Everything we needed explained was dealt with in a professional and pleasant way.
19. februar 2026
Besvarelse fra Hays Travel - Romford
Thank you so much for taking the time and trouble to leave a review. Much appreciated!
Kind regards,
Sean
Really friendly enviroment
Really friendly enviroment, my Agent Sean was amazing, very patient, helpful, go above and beyond, I will be telling all my friends about Hays Travel Romford Branch.
19. februar 2026
Besvarelse fra Hays Travel - Romford
Thank you so much for taking the time and trouble to write a review. It is much appreciated!
It was a pleasure booking your holiday for you and I hope that I can help again in the future.
Kind regards,
Sean
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