Trina, the travel consultant who handled my booking, has been fantastic. I first enquired about booking this cruise several months ago and she has kept me informed right up to and including yesterday... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Great booking service from a great travel team advisers.allways come away with a big smile on your face from the excellent service always received. From Ray&BARRY. Thank you to all the Portsmouth... Se mere
Virksomheden har svaret
Jonathan is an absolute star! Friendly, approachable, and always happy to help, he made everything feel easy from start to finish. Nothing was too much trouble, and he kept things relaxed while stil... Se mere
Virksomheden har svaret
The staff was really helpful and listened carefully to what we wanted and explained the choices to us. The customer service we received from the Portsmouth branch of Hays Travel was outstanding.
Virksomhedsoplysninger
Skrevet af virksomheden
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Kontaktoplysninger
29 Cascades, PO1 4RJ, Portsmouth, Storbritannien
- 02392988147
4,9
Fremragende
883 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Had such a great experience when I…
Had such a great experience when I entered the store in Portsmouth and was served by Rebecca I think her name was top class service and found us what we were looking for really really easy to book had a follow-up telephone conversation want to be spoken to our family and it was so simple to go ahead with
18. januar 2026
Besvarelse fra Hays Travel - Portsmouth
Gemma Cowdery,
We appreciate you sharing your wonderful experience in our Portsmouth store. We're so glad that you found our service helpful and the booking process easy. Thank you for your kind words!
Hays Travel
Besvarelse fra Hays Travel - Portsmouth
We appreciate you taking the time to leave us such a wonderful review! We are so happy to hear you consistently receive excellent service.
Hays Travel Portsmouth
The lady was so helpful and listened to…
The lady was so helpful and listened to what we wanted and also I got a cup of tea looked at everything we asked about she was so nice and helpful
17. januar 2026
Besvarelse fra Hays Travel - Portsmouth
I appreciate you taking the time to leave us such a wonderful review! I'm so glad I could provide such helpful service and that you enjoyed your experience. Chenise
Service did not meet my needs since I was misinformed
The service I received was all good and kind however I do not think it was very person centred. I did inform the consultant that I can travel by train to the airport and she reassured me I would be able to get a train in the morning. Booking was done but I got home and realised that this was not necessarily true. There was indeed no trains that could leave Portsmouth early enough for me to arrive on time for the flight. Longstory short, I have to make arrangement to book a hotel stay near the airport.
6. januar 2026
Besvarelse fra Hays Travel - Portsmouth
Thank you for your time today and giving me the opportunity to discuss the trains available to you and listen to your feedback.. Thank you for your feedback and I am pleased this has now been resolved. We look forward to welcoming you back in branch next week. Kind regards, Chloe
The staff at Hays Portsmouth are great
The staff at Hays Portsmouth are great, sorted all my needs (I am disabled).
I need a mobility scooter for my stay, the hotel (Innside by Melia) have stated that I have to book a scooter through them to confirm a charging point, I have written to them twice, once in English, once in Spanish, no response from the hotel I will be at the agency tomorrow to cancel the holiday
4. januar 2026
Besvarelse fra Hays Travel - Portsmouth
Thank you for your kind feedback about our team, it really means a lot to us.
We’re very sorry that you’ve experienced difficulties with the hotel in relation to your mobility scooter requirements. We completely understand how important this is and are disappointed that the hotel has not responded to your requests.
Please be assured we will support you fully when you visit us to discuss the next steps.
I always book with Hays Travel
I always book with Hays Travel, i can be assured of getting a good service,
Trina went above & beyond to book me the holiday I wanted
11. januar 2026
Besvarelse fra Hays Travel - Portsmouth
We appreciate you booking with us and are so happy to hear that you received great service. We value your continued custom and thank you for your feedback. Kind regards, Chloe :)
All the staff were friendly and…
All the staff were friendly and professional. Couldn't of done more.
7. januar 2026
Besvarelse fra Hays Travel - Portsmouth
Thank you for taking the time to leave this review. Our team will be thrilled to hear your feedback - we always aim to go above and beyond, so it means a lot to know it showed.
Great friendly service
Carly was very good with help from Courtney and Jonathon. NYC break gave us an improved deal compared to our research. Second holiday gave us good options and we booked again. We always book here and enjoy talking to them.
4. januar 2026
Besvarelse fra Hays Travel - Portsmouth
Thank you for your lovely feedback. We look forward to welcoming you in branch again soon. Kind regards, Chloe :)
Besvarelse fra Hays Travel - Portsmouth
Thank you for your lovely feedback :)
The service I received yesterday by…
The service I received yesterday by Johnathan was excellent I went into your Portsmouth travel agent’s with a question I wanted answered he was so happy to help and I booked my next holiday for later in the year
4. januar 2026
Besvarelse fra Hays Travel - Portsmouth
Thank you for taking the time to send us your feedback, we are pleased we could help :)
Friendly and helpful staff
Everything was explained very clearly by Josie, we felt relaxed and under no pressure to book our holiday, all in all it was a pleasant experience
3. januar 2026
Besvarelse fra Hays Travel - Portsmouth
Thank you for your 5 stars and lovely feedback! We are pleased we could help. Kind regards, Chloe
Josie was knowledgeable about Hayes…
Josie was knowledgeable about Hayes products. And also on the area we will be heading to. Service was quick and easy and informative
28. december 2025
Besvarelse fra Hays Travel - Portsmouth
Thank you for your 5 stars and lovely feedback! We look forward to welcoming you back in store in the future!
Very helpful Josie was great
Very helpful Josie was very professional .I enjoyed the experience and got the hoilday i was looking for .
3. januar 2026
Besvarelse fra Hays Travel - Portsmouth
Thank you for your 5 stars and lovely feedback! We look forward to welcoming you back in store in the future! Josie :)
The staff are all so helpful and get…
The staff are all so helpful and get you the right deals I love hays travel only book with them
24. december 2025
Besvarelse fra Hays Travel - Portsmouth
We are so happy to hear that our team is helpful and finds you great deals. Thank you for your continued loyalty; it means so much to us
-The Hays Travel Portsmouth Team :)
Besvarelse fra Hays Travel - Portsmouth
Thank you for your feedback. We look forward to welcoming you in branch again soon. Kind regards Chloe
Besvarelse fra Hays Travel - Portsmouth
Thank you for your lovely feedback. Kind regards Chloe :)
The lady that served me I think her…
The lady that served me I think her name was SAM was lovely. Made me feel very relaxed while booking my holiday.
5. december 2025
Besvarelse fra Hays Travel - Portsmouth
Thank you so much for your kind review! It was a pleasure helping you book your holiday, and I’m really glad to hear you felt relaxed throughout the process. Wishing you a fantastic trip, and I’m here if you need anything else! Sam
Chloe was amazing in finding great…
Chloe was amazing in finding great flights :) thank you
4. december 2025
Besvarelse fra Hays Travel - Portsmouth
Thank you for taking the time to send me your lovely feedback. I am pleased I could find such a great deal. Kind regards Chloe :)
The young lady was so very helpful and…
The young lady was so very helpful and obliging found me lovely cruise for 2027 and also a short stay in Jersey for 2026 really looking forward to both
2. december 2025
Besvarelse fra Hays Travel - Portsmouth
Thank you so much for your lovely feedback! I’m delighted I could help you find the perfect cruise for 2027 and a wonderful short break in Jersey for 2026. I’m sure you’ll have an amazing time on both trips! Trina
The staff was so helpful and happy we…
The staff was so helpful and happy we felt at ease when booking are mini break and look forward going with them again next year
29. november 2025
Besvarelse fra Hays Travel - Portsmouth
Thank you so much for your lovely feedback! We’re thrilled to hear our staff made you feel at ease while booking your mini break. We look forward to welcoming you back again next year! 🌟
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.