Katie D was extremely helpful with helping us to find the perfect holiday. She understood 100% exactly what we were looking for and nothing was too much trouble for her. Thank you do much Katie D
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Exceptional service as usual from Hays Travel.. Eve was so helpful and patient and took the stress out of the booking process. Thank you for finding us the perfect holiday for the best price.
Virksomheden har svaret
Visited on the spur of the moment and came away really glad that I did. Perfect and friendly service, knowledgeable and helpful. Highly recommended.
The person who dealt with my request (Carol). It was an unusual request for a holiday to Albania She understood my request with a knowledge of the area I wished to travel .Sorted out a deal via Olympi... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Kontaktoplysninger
2A New George Street, PL1 1RL, Plymouth, Storbritannien
- 01752 927110
4,9
Fremragende
830 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Visited on the spur of the moment and…
Visited on the spur of the moment and came away really glad that I did. Perfect and friendly service, knowledgeable and helpful. Highly recommended.
20. august 2026
Svar kan have AI-indholdLæs mere
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Katie was very helpful and informative
Katie was very helpful and informative. Brilliant service all round.
16. august 2026
Besvarelse fra Hays Travel - Plymouth
Dave Wood,
Thank you for your fantastic review! We are so pleased to hear that our service was helpful and informative all around. Your positive feedback is greatly appreciated.
Kind Regards
Hays Travel Hastings
Went in and came out with exactly what…
Went in and came out with exactly what I wanted
15. august 2026
Besvarelse fra Hays Travel - Plymouth
Mrs Diane Owen,
Thank you for your wonderful feedback! We are so pleased to hear that you found exactly what you were looking for. We truly appreciate your positive comments.
Kind Regards
Hays Travel Hastings
Katie D was extremely helpful with…
Katie D was extremely helpful with helping us to find the perfect holiday.
She understood 100% exactly what we were looking for and nothing was too much trouble for her.
Thank you do much Katie D
17. august 2026
Besvarelse fra Hays Travel - Plymouth
Hi Judith,
Thank you for your wonderful feedback! We are so pleased to hear that Katie D was extremely helpful in finding you the perfect holiday and understood exactly what you were looking for.
Kind Regards
Hays Travel
fantastic service
fantastic service. Katie 'D' at your plymouth branch was Excellent. Will happily return and recommend to friends and family.
16. august 2026
Besvarelse fra Hays Travel - Plymouth
Thank you for your fantastic feedback! We are so pleased to hear you had such a positive experience with Katie D and we look forward to welcoming you back.
Kind Regards
Hays Travel
Exceptional service as usual from Hays…
Exceptional service as usual from Hays Travel..
Eve was so helpful and patient and took the stress out of the booking process. Thank you for finding us the perfect holiday for the best price.
7. august 2026
Besvarelse fra Hays Travel - Plymouth
Thank you for your lovely review about Eve! We are so pleased to hear you're happy with the service you received from her, and that she could find you the perfect holiday.
Kind Regards
Hays Travel Plymouth
I was dealt with by a young lady…
I was dealt with by a young lady (Katie) who for her tender age was most mature in her approach to me the customer , as a person getting on in years she made me feel most at ease in approach to my travel requests , with this in mind I had no hesitations in booking my holiday with Hays Travel .
11. august 2026
Besvarelse fra Hays Travel - Plymouth
Thank you for your wonderful review! We are so pleased to hear that you had such a positive experience with Katie and felt at ease when booking your holiday. We appreciate your kind words.
Kind Regards
Hays Travel Plymouth
Katie went above and beyond to find our…
Katie went above and beyond to find our perfect holiday. Her attention to our requirements made it an easy decision to choose Hays 😃
10. august 2026
Besvarelse fra Hays Travel - Plymouth
Thank you so much for your lovely comments on Katie. I will be sure to pass these on to her.
Eve
Besvarelse fra Hays Travel - Plymouth
Thank you so much for your wonderful 5-star review! We are delighted to hear that you found our team helpful and that we were able to deliver exactly what you wanted.
Everything was friendly and…
Everything was friendly and professional booked several holidays with hayes travel wouldn't go anywhere else
4. august 2026
Besvarelse fra Hays Travel - Plymouth
Hi Julie,
Thank you for your wonderful feedback! We are so pleased to hear that you've had such positive experiences booking your holidays with us and appreciate your loyalty.
Kind Regards
Hays Travel
We were well looked after
We were well looked after! Nothing too much trouble! We booked!
7. august 2026
Besvarelse fra Hays Travel - Plymouth
Hi Sam,
Thank you so much for your wonderful feedback! We are so pleased to hear that you felt well looked after and that everything was easy for you.
Kind Regards
Hays Travel
Very helpful staff went out of her way…
Very helpful staff went out of her way to find what we wanted
28. juli 2026
Besvarelse fra Hays Travel - Plymouth
Hi Mr Parton,
Thank you for your fantastic 5-star review! We are so pleased to hear that Katie was very helpful and went out of her way to assist you.
Kind Regards
Hays Travel
Besvarelse fra Hays Travel - Plymouth
Hi Tracey,
We're so glad to hear that Katie made your booking easy and provided excellent service! Thank you for your kind words.
Kind Regards
Hays Travel
Carol was amazing.
Carol was amazing.. she listened to what we wanted and then gave us all the options available.. we picked one right there and then and booked it.. she made the whole thing so pleasant
2. august 2026
Besvarelse fra Hays Travel - Plymouth
Thank you for your lovely feedback! We are so pleased to hear that Carol listened to your needs and provided excellent options, making your booking experience so great.
Kind Regards
Hays Travel Plymouth
Fabulous service as usual from Hays…
Fabulous service as usual from Hays travel, all staff are helpful and Lesley O’Reilly is above and beyond helpful
26. juli 2026
Besvarelse fra Hays Travel - Plymouth
Thank you for your wonderful 5-star review! We are so pleased to hear that you consistently receive such helpful service from our team, particularly Lesley! We truly appreciate your kind words.
Kind Regards
Hays Travel Plymouth
Every thing went well all staff were…
Every thing went well all staff were very helpful as all ways
25. juli 2026
Besvarelse fra Hays Travel - Plymouth
Thank you for your wonderful feedback! We're so pleased to hear that everything went well and that our team was helpful as always. We appreciate your kind words.
Kind Regards
Hays Travel Plymouth
Try Hays, you won’t be disappointed.
From the moment we walked through the door, we received the warmest of welcomes and were made to feel completely at ease.
It had been many years since we’d used a high street travel agent, but thanks to this experience, we’ll definitely be booking with Hays Travel Plymouth again.
Carol was absolutely outstanding. She was knowledgeable, professional, patient and genuinely friendly. She took the time to listen to exactly what we were looking for, offered excellent advice and recommendations, and made the whole experience enjoyable and completely stress-free.
Unfortunately, we ran out of time and had to leave before we could complete our booking. True to her word, Carol phoned us later that afternoon so we could finish everything from home. Even when we changed our travel dates at the very last minute, nothing was too much trouble. Her patience and commitment to making sure everything was exactly right were exceptional.
In an age where great customer service can be hard to find, Carol and the team at Hays Travel Plymouth have absolutely restored our faith. This is good old-fashioned customer service at its very best—professional, personal and delivered with a genuine smile.
A huge thank you, Carol. We can’t wait for our holiday, and we’ll certainly be back for our next one.
24. juli 2026
Besvarelse fra Hays Travel - Plymouth
Thank you for sharing such wonderful feedback! We are so pleased to hear that your experience with Carol was so positive and that she could make booking your holiday enjoyable, stress-free & with good old-fashioned customer service! Carol is really appreciative of your kind words and we look forward to helping you with your next trip!
Kind Regards
Hays Travel Plymouth
Not possible to give zero stars on this award winning Customer service travel agent
I’m a long‑standing customer of Hays Travel Plymouth. On my latest visit I ordered €1,000 and paid a £100 deposit, but when I came to collect the cash the ID requirements kept changing. I was asked for a passport, then a photo of it on my phone (later rejected), then further documents such as bank statements or utility bills, and phone statements were refused.
Head office later confirmed that their systems can trigger extra anti‑money‑laundering checks at collection and staff must follow them. I don’t dispute the need for legal checks, but as a regular customer with passport details already on file, I was never clearly told in advance what would be required and ended up making extra trips for nothing. Hays Travel promotes itself as an award‑winning, “excellent” customer service provider, yet in their final response they simply insisted the branch “acted correctly” and did not accept that their systems or processes might be flawed. My deposit was refunded, but the overall experience was confusing, inflexible and not customer‑friendly.
30. juni 2026
Uopfordret anmeldelse
Besvarelse fra Hays Travel - Plymouth
Thank you for sharing your feedback, Robin.
We are sorry to hear that your recent experience did not meet the standard of service you have come to expect from Hays Travel. Firstly, we appreciate your repeat business and value your feedback.
We understand how frustrating it must have been to experience uncertainty during the collection process and to have made additional visits when you were expecting a smoother experience.
Your comments have been noted and shared with the relevant teams as we continue to review the service we provide and look for ways to improve the customer journey. Unfortunately, there are guidelines in place that we must follow and they can vary based on the checks required on an individual basis.
Thank you again for taking the time to share your experience. We apologise that we were not able to resolve this matter for you.
-Rebekah
Booking was easy
Booking was easy and we got good advice. The staff are always friendly and willing to answer all my questions. I prefer booking with Hays as everything can be done in one place.
19. juli 2026
Besvarelse fra Hays Travel - Plymouth
Phillipa,
Thank you for your wonderful feedback! We are so pleased to hear that booking with us was easy and that our staff were friendly and helpful. We're glad you appreciate the convenience of having everything done in one place.
Kind Regards
Hays Travel WhiteRose
We got what we asked for she was very…
We got what we asked for she was very helpful and pleasant
16. juli 2026
Besvarelse fra Hays Travel - Plymouth
Hi Mr Inglis,
Thank you for your kind words! We are so pleased to hear that you received excellent service and found Carol to be helpful and pleasant. We appreciate your feedback.
Kind Regards
Hays Travel
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.