All the staff I have encountered in making arrangements for travel this September and October in the Norwich branch - Ella, Kerry and Jomane have been very warm, reassuring and welcoming. They are all... Se mere
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Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
We've always found Hays Travel to be helpful, friendly and knowledgeable. Our holiday booking was handled with professionalism, attentive listening & expert guidance. Would happily book with Hays Trav... Se mere
Virksomheden har svaret
This is the second holiday we’ve booked in the same branch. Both times they have been very helpful by giving us good advice which makes it easier to choose the right holiday for our needs. We came aw... Se mere
Virksomheden har svaret
Just picked up documents for our cruise later this month and also booked a future cruise at the same time. Knowledgeable, efficient and friendly service provided throughout by Jomane in the Norwich B... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Kontaktoplysninger
3-5 Orford Place, NR1 3RU, Norwich City, Storbritannien
- 01603851856
4,9
Fremragende
1 t anmeldelser
Bed kunder om at skrive en anmeldelse
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Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Good advice with attention to detail.
25. januar 2026
Besvarelse fra Hays Travel - Norwich City
Thank you for your kind review :)
Winter sunshine
I always enjoy booking my vacation with Hays Norwich.
Super friendly and very knowledgeable excellent customer service nothing too much trouble .
Cathy leverett is such an asset to your store.
20. januar 2026
Besvarelse fra Hays Travel - Norwich City
Thank you for your lovely review. Glad Cathy could help!
Laurence was very knowledgeable and…
Laurence was very knowledgeable and helped us with our decisions.
29. januar 2026
Besvarelse fra Hays Travel - Norwich City
We appreciate your kind words. It's great to know that Laurences expertise assisted you in making the right choices for your needs.
Hays Travel
Good experience booking an Australia…
Good experience booking an Australia trip.Nothing too much trouble when plans changed several times.Very friendly staff.thankyou
27. januar 2026
Besvarelse fra Hays Travel - Norwich City
Thank you for the kind review, we hope you have a lovely time!
I had the most wonderful person to help…
I had the most wonderful person to help book our holiday Jo from the Norwich travel agents She couldn’t not do enough to help me .✈️✈️
20. januar 2026
Besvarelse fra Hays Travel - Norwich City
Thank you for the lovely review, glad we could help!
Cathy was very informative of the area…
Cathy was very informative of the area and hotel we wanted to holiday at.
She didn’t rush us, and covered all areas
26. januar 2026
Besvarelse fra Hays Travel - Norwich City
We appreciate your kind words! We're so happy to hear that the Cathy gave you great customer service.
Hays Travel
Fantastic service, Aiden was brilliant!
We met with Aiden who was so helpful. We didn’t really know where we wanted to book and he listened to all the information we gave him and then found options. He had so much knowledge about resorts and surrounding areas he gave us lots of ideas. Aiden took the time to listen to what we were looking for and we have now booked a holiday from his suggestion. He gave us a great discount/offer and fantastic advice about transfers and insurance. We would highly recommend this branch of Hays and especially Aiden, he was brilliant. We can’t wait for our holiday and will definitely book an appointment to see him again next year for our holiday.
25. januar 2026
Uopfordret anmeldelse
Besvarelse fra Hays Travel - Norwich City
Thank you so much for the lovely review! We’re thrilled to hear how helpful Aiden was and that he found the perfect holiday for you. We’ll be sure to pass on your kind words to him.
Aiden was super
Aiden was super. He listened, found exactly what we wanted and explained everything thoroughly. When I rang the next day to book the holiday he did everything very efficiently over the phone and explained the next steps clearly. Would highly recommend him.
18. januar 2026
Besvarelse fra Hays Travel - Norwich City
Thank you for the lovely review, so pleased Aiden could help!
Best holiday booking experience
From the moment we walked in, we were greeted with smiles, listened to and listened to and provided options with no pressure. A really pleasant holiday shopping experience. Laurence was knowledgable, friendly and supportive of all decisions we made that day.
18. januar 2026
Besvarelse fra Hays Travel - Norwich City
Thank you for the kind review, so glad we could help!
Laurence
Laurence, your representative, could not have been more helpful throughout our visit and his suggestions gave a much clearer idea of what we actually wanted.
When we came to book the holiday with Laurence he could not have been more helpful and made the whole process a pleasure. Well done.
24. januar 2026
Besvarelse fra Hays Travel - Norwich City
Thank you so much for the kind feedback! We’re delighted to hear Laurence made your experience so enjoyable
Besvarelse fra Hays Travel - Norwich City
Thank you for your kind review
Excellent service at Hays
Jo at the Norwich city centre branch of Hays was an absolute star 🌟 in trying to find us a hotel in Sorrento.
She was very thorougher in explaining all the details of our booking with us and would certainly recommend Hays . We had been in to Hays the week before we booked so we booked an appointment this week to go back and see Jo and we are glad we did .
21. januar 2026
Besvarelse fra Hays Travel - Norwich City
Thank you so much for your lovely review, We’re delighted to hear that Jo at our Norwich city branch provided such outstanding service and helped you find the perfect hotel in Sorrento. She’ll be thrilled to know how much you appreciated her thoroughness and guidance throughout the booking process.
Besvarelse fra Hays Travel - Norwich City
Thank you for your kind review
Great Travel Company
We received a warm welcome with excellent advice on planning our holiday to Australia. Cathy was very thorough and friendly . Can't fault it at all.
14. januar 2026
Besvarelse fra Hays Travel - Norwich City
We appreciate you sharing your experience. We're happy to hear that you received excellent advice from Cathy
Hays Travel
Besvarelse fra Hays Travel - Norwich City
Thank you for your kind review
Jo the person who assisted us was very…
Jo the person who assisted us was very helpful and knowledgeable re venue and gave us good advice.
20. januar 2026
Besvarelse fra Hays Travel - Norwich City
Thanks so much for your kind words! We’re really glad Jo could help and that you found the advice useful.
Besvarelse fra Hays Travel - Norwich City
We're glad you had a great experience with our knowledgeable staff and are pleased with your outcome. Thanks for your feedback.
Hannah looked after us very well and…
Hannah looked after us very well and helped sort our holiday.
14. januar 2026
Besvarelse fra Hays Travel - Norwich City
Thank you for your kind review
Ella was very patient.
Ella was very patient with our dithering over where we wanted to go. Once that was settled she found the hotel for us went through all aspects of our stay. Booked seats our on the plane. Went through all the fine print with us. Told us about the special rates on getting our money. She was overall very good will definitely seek her if we book again.
14. januar 2026
Besvarelse fra Hays Travel - Norwich City
Thank you so much for the lovely review! It was a pleasure helping you plan your trip. We hope you have a lovely time!
The hays travel rep was very helpful…
The hays travel rep was very helpful and took us through all the process very quickly
13. januar 2026
Besvarelse fra Hays Travel - Norwich City
Thank you for the kind review!
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